MOPAREXAM22 - Understanding Mopar Services

MOPAREXAM22 - Understanding Mopar Services Stellantis Roadside Assistance is available 24 hours a day, _______ a week. ️️7 days Jeep Wave and Wagoneer Client Services are available ___________. ️️24 hours a day, 7 days a week The focus of Mopar Customer Care is ___________. ️️people Which of the following is NOT true about the DrivePlus Mastercard? ️️Limited cashback on Mopar purchases How can you help customers manage unexpected vehicle expenses? ️️Recommend applying for the DrivePlus Mastercard How can you ensure that your customer has completed their enrollment setup before leaving the dealership? ️️Have the customer perform an action using their vehicle's phone app Where can you find VIN-specific information about available Connected Services and radio features? ️️Owner Support Plus __________ is an Ownership benefit that helps customers track the status of a repair, see details of their work order and interact with their Service Advisor in real-time. ️️Service Status The Mopar Vehicle Protection (MVP) __________ plan provides extended, Stellantis-backed coverage on more than 5,000 components. ️️Maximum Care Customers can contact Stellantis Roadside Assistance via their vehicle's mobile app or the ________________. ️️Roadside Assistance phone number Stellantis Roadside Assistance includes towing to the nearest Stellantis dealer and which other service? ️️Fuel delivery Which of the following is NOT true about Connected Services? ️️Free subscription for 3 years The Jeep Wave program is _________ for the first year. ️️complimentary Which customers are eligible to receive Ownership benefits? ️️All customers Which of the following is NOT available on the M website? ️️Ability to lock/unlock the vehicle Factory-trained technicians perform standard Express Lane services on vehicles, such as oil and filter change, tire rotation, fluid top off and ____________________. ️️complimentary multi-point inspection Using the data from __________________, dealerships can proactively reach out to customers for their specific Service and Sales needs. ️️connected vehicles How many years of complimentary maintenance do Wagoneer retail customers receive with the Wagoneer Client Services program? ️️4 years