PGA PGM Level 3 3.0 Full Study Guide
Recommended guideline a manager should use if an employee's performance differs from the
expected? - Answer-Address and find mutual agreement
How should resources be allocated to avoid overwhelming a performer? - Answer-Make them aware of
what is available
What should a manager do when a performer has difficulty recognizing when to act on a specific task? -
Answer-Take a specific direction
A team member sets the holes correctly and is assigned this task routinely. What is the result of this? -
Answer-Reinforced the desired outcome
How should the GM use significant work when telling the merchandiser to spot audit due to shrinkage? -
Answer-Explain feedback and consequences
How can managers communicate that they want to work with the performer to ensure success? -
Answer-Feedback is clear
What guidelines apply when a manager uses the supporting strategy? - Answer-Capable and motivated
,What guideline is used with the convincing strategy because the employee is resistant? - Answer-Help
overcome resistance and give resources to do the job
What strategy is used by the head pro when requested solutions by his assistant? - Answer-Supporting
What strategy is used with employees who are experienced but unwilling? - Answer-Involving
What action increases the chances of finding a solution that satisfies all parties? - Answer-Address the
problem early
During joint problem solving, why is it important to state the problem in relation to the expectations? -
Answer-To avoid blame
What manager behavior is appropriate during termination? - Answer-Considerate, clear, decisive
F&B uses internal control to keep the operation functioning smoothly; what are the characteristics? -
Answer-Measure, evaluate, act
What is food cost control? - Answer-Management and procedures to regulate costs
What is the most important consideration when forecasting number of staff and scheduling? - Answer-
Provide the service, minimal payroll
Which condition enhances the benefits of mental practice? - Answer-Cognitive hypothesis
What is an effective means to help a beginner use motor imagery to improve? - Answer-Combine with
physical performance
, What optimizes performance when combining mental and physical practice? - Answer-Recall past shots,
execute prior memory
What conditions lead to greater learning transfer? - Answer-Same/similar conditions
What approach is recommended to optimize learning transfer of a golf skill? - Answer-Transfer skill at
similar level in transfer learning
What are two major ways to structure swing change movements through rehearsal? - Answer-Skills
practice and transfer practice
What should a coach do when a student gets mad a swing change does not work? - Answer-Accept
blame, remind them they agreed to it
What step in pre shot routine is helpful to a player who wants to trust their swing? - Answer-Positive
self-talk
What are the benefits of an effective pre shot routine? - Answer-Stay in the present, prepare, manage
emotions
What is recommended immediately after a poor shot is hit? - Answer-Identify the flaw
What pre shot routine problem could cause a poor shot outcome? - Answer-Lie, distance, club
How should players use the post shot routine to achieve focus on playing the game? - Answer-Accept it,
ask why
Recommended guideline a manager should use if an employee's performance differs from the
expected? - Answer-Address and find mutual agreement
How should resources be allocated to avoid overwhelming a performer? - Answer-Make them aware of
what is available
What should a manager do when a performer has difficulty recognizing when to act on a specific task? -
Answer-Take a specific direction
A team member sets the holes correctly and is assigned this task routinely. What is the result of this? -
Answer-Reinforced the desired outcome
How should the GM use significant work when telling the merchandiser to spot audit due to shrinkage? -
Answer-Explain feedback and consequences
How can managers communicate that they want to work with the performer to ensure success? -
Answer-Feedback is clear
What guidelines apply when a manager uses the supporting strategy? - Answer-Capable and motivated
,What guideline is used with the convincing strategy because the employee is resistant? - Answer-Help
overcome resistance and give resources to do the job
What strategy is used by the head pro when requested solutions by his assistant? - Answer-Supporting
What strategy is used with employees who are experienced but unwilling? - Answer-Involving
What action increases the chances of finding a solution that satisfies all parties? - Answer-Address the
problem early
During joint problem solving, why is it important to state the problem in relation to the expectations? -
Answer-To avoid blame
What manager behavior is appropriate during termination? - Answer-Considerate, clear, decisive
F&B uses internal control to keep the operation functioning smoothly; what are the characteristics? -
Answer-Measure, evaluate, act
What is food cost control? - Answer-Management and procedures to regulate costs
What is the most important consideration when forecasting number of staff and scheduling? - Answer-
Provide the service, minimal payroll
Which condition enhances the benefits of mental practice? - Answer-Cognitive hypothesis
What is an effective means to help a beginner use motor imagery to improve? - Answer-Combine with
physical performance
, What optimizes performance when combining mental and physical practice? - Answer-Recall past shots,
execute prior memory
What conditions lead to greater learning transfer? - Answer-Same/similar conditions
What approach is recommended to optimize learning transfer of a golf skill? - Answer-Transfer skill at
similar level in transfer learning
What are two major ways to structure swing change movements through rehearsal? - Answer-Skills
practice and transfer practice
What should a coach do when a student gets mad a swing change does not work? - Answer-Accept
blame, remind them they agreed to it
What step in pre shot routine is helpful to a player who wants to trust their swing? - Answer-Positive
self-talk
What are the benefits of an effective pre shot routine? - Answer-Stay in the present, prepare, manage
emotions
What is recommended immediately after a poor shot is hit? - Answer-Identify the flaw
What pre shot routine problem could cause a poor shot outcome? - Answer-Lie, distance, club
How should players use the post shot routine to achieve focus on playing the game? - Answer-Accept it,
ask why
