PGA Level 2 Golf Operations
In order to follow through on a business plan, the golf operation must be structured a way that directly
supports the business plan's ________. - Answer-Objectives
What are the three areas of a golf operation? - Answer-Resources, Staffing, Systems
The facility's direction and goals are supported first and foremost by... - Answer-the organization of the
golf operation
What are the four types of resources? - Answer-Physical, Financial, Human, Time-Based
What is the most valuable asset of a facility? - Answer-Staff
What truly defines the golf operation and the facility? - Answer-The way employees are organized and
directed
What is the overall interpersonal atmosphere of a facility, or the direct manifestation of a facility's
vision, mission, and values in its service, the employees' actions and attitudes, as well as the facility's
design and structure? - Answer-Culture
, People within the facility are open to discussion and input regarding every aspect of the facility's
operations - Answer-Culture of Improvement
It's important that the ________ ____ ________ of the facility's customer base be made a consideration
of the facility's culture because they are its life blood - Answer-desires and expectations
An ________ ______ is a fundamental tool for clarifying staff roles and the reporting relationships of
team members. - Answer-organizational chart
What dictates the type and number of employees that need to be hired? - Answer-The facility's type,
size, mission business objectives, financial resources
Clear written procedures that reduce misunderstandings, create accountability, and provide an objective
tool for measuring performance. - Answer-Job descriptions
Obtains clear, specific, and relatively unbiased information from the applicants that allow the facility to
evaluate them based on predetermined criteria. - Answer-Job interviews
In order to determine the right mix of formal and informal training, a facility needs to do the following
three things: - Answer-Determine training needs, provide training opportunities, develop training tools
What is of chief importance to a facility? - Answer-Safety training
What is the primary training tool with golf operations? - Answer-Operations manual
Employees that receive ________ ________ about their results in relation to goals strive for more
improvement than those who don't. - Answer-unbiased feedback
In order to follow through on a business plan, the golf operation must be structured a way that directly
supports the business plan's ________. - Answer-Objectives
What are the three areas of a golf operation? - Answer-Resources, Staffing, Systems
The facility's direction and goals are supported first and foremost by... - Answer-the organization of the
golf operation
What are the four types of resources? - Answer-Physical, Financial, Human, Time-Based
What is the most valuable asset of a facility? - Answer-Staff
What truly defines the golf operation and the facility? - Answer-The way employees are organized and
directed
What is the overall interpersonal atmosphere of a facility, or the direct manifestation of a facility's
vision, mission, and values in its service, the employees' actions and attitudes, as well as the facility's
design and structure? - Answer-Culture
, People within the facility are open to discussion and input regarding every aspect of the facility's
operations - Answer-Culture of Improvement
It's important that the ________ ____ ________ of the facility's customer base be made a consideration
of the facility's culture because they are its life blood - Answer-desires and expectations
An ________ ______ is a fundamental tool for clarifying staff roles and the reporting relationships of
team members. - Answer-organizational chart
What dictates the type and number of employees that need to be hired? - Answer-The facility's type,
size, mission business objectives, financial resources
Clear written procedures that reduce misunderstandings, create accountability, and provide an objective
tool for measuring performance. - Answer-Job descriptions
Obtains clear, specific, and relatively unbiased information from the applicants that allow the facility to
evaluate them based on predetermined criteria. - Answer-Job interviews
In order to determine the right mix of formal and informal training, a facility needs to do the following
three things: - Answer-Determine training needs, provide training opportunities, develop training tools
What is of chief importance to a facility? - Answer-Safety training
What is the primary training tool with golf operations? - Answer-Operations manual
Employees that receive ________ ________ about their results in relation to goals strive for more
improvement than those who don't. - Answer-unbiased feedback
