PGA 3.0 Level 2 Test Questions
What department is considered the core business unit? - Answer-golf operation
From a functional perspective, a vendor is what kind of resource? - Answer-financial resource
What must exist for a facility to have a positive culture? - Answer-resources
What would a typical organizational chart of a golf operation show? - Answer-staff roles & the
relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart? - Answer-size
of facility and number of resources
Staff is considered a tangible resource? - Answer-true
What intangible resource is key to enabling and facilitating peak performance? - Answer-culture
How can facilities foster a positive culture? - Answer-open communication and discussion
, "Identify staffing needs" is ones of the staff management roles in running a golf operation - Answer-true
High-performance profiling is a tool that can be used to communicate a uniform set of facility-wide
expectations for all employees - Answer-true
What should a manager consider when determining the number of employees needed to run an
operation? - Answer-human resources it will take
What is the advantage of asking open-ended questions during the interview process? - Answer-lead to
unbiased answers
Reduced training needs is one of the anticipated benefits of adopting new point of sale system
technology - Answer-false
What is the first step in acquiring a new technology-based system? - Answer-assess facility needs
Why should employees be involved in creating and revising policies or procedures? - Answer-
encourages staff to buy-in to the guidelines it sets out
Promotion is one of the four "Ps" of marketing - Answer-true
What does the American Marketing Association refer to as a name, term, sign, symbol or design, or
combination of them intended to identify the goods and services of a seller? - Answer-brand
Pace of play policies are an effective means for controlling the demand curve for the use of perishable
tee times - Answer-true
What department is considered the core business unit? - Answer-golf operation
From a functional perspective, a vendor is what kind of resource? - Answer-financial resource
What must exist for a facility to have a positive culture? - Answer-resources
What would a typical organizational chart of a golf operation show? - Answer-staff roles & the
relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart? - Answer-size
of facility and number of resources
Staff is considered a tangible resource? - Answer-true
What intangible resource is key to enabling and facilitating peak performance? - Answer-culture
How can facilities foster a positive culture? - Answer-open communication and discussion
, "Identify staffing needs" is ones of the staff management roles in running a golf operation - Answer-true
High-performance profiling is a tool that can be used to communicate a uniform set of facility-wide
expectations for all employees - Answer-true
What should a manager consider when determining the number of employees needed to run an
operation? - Answer-human resources it will take
What is the advantage of asking open-ended questions during the interview process? - Answer-lead to
unbiased answers
Reduced training needs is one of the anticipated benefits of adopting new point of sale system
technology - Answer-false
What is the first step in acquiring a new technology-based system? - Answer-assess facility needs
Why should employees be involved in creating and revising policies or procedures? - Answer-
encourages staff to buy-in to the guidelines it sets out
Promotion is one of the four "Ps" of marketing - Answer-true
What does the American Marketing Association refer to as a name, term, sign, symbol or design, or
combination of them intended to identify the goods and services of a seller? - Answer-brand
Pace of play policies are an effective means for controlling the demand curve for the use of perishable
tee times - Answer-true
