COPE Junior Health Scholars UPDATED
ACTUAL Questions and CORRECT
Answers
who is the CEO of COPE health solutions? - CORRECT ANSWER✔✔- Allen Miller
what hospital did COPE begin at? - CORRECT ANSWER✔✔- Santa Monica hospital, CA
who is the executive VP of COPE health solutions? - CORRECT ANSWER✔✔- Dawn
Hawkins-Johnson
who is the VP of COPE health solutions? - CORRECT ANSWER✔✔- Elizabeth Dubois
who is the Swedish Seattle Program Manager? - CORRECT ANSWER✔✔- Justin Park
how many unexcused missed shifts are you allowed per rotation? - CORRECT
ANSWER✔✔- 0
Six hours before your scheduled shift, an emergency arises and you will not be able to
perform your weekly participant duties. You must do which of the following? - CORRECT
ANSWER✔✔- Call the Charge Nurse of your department and Email your Department
Coordinator
what are the 3 ways of exiting the program? - CORRECT ANSWER✔✔- graduation,
withdrawal, dismissal
what is important to know about ID badges? - CORRECT ANSWER✔✔- -if you forget it,
you are unable to attend shift
-LOA greater than 2 weeks, must be returned
-is property of the site and must be returned upon exit
>48 hours before shift begins... - CORRECT ANSWER✔✔- rescheduled shift
,<48 hours before shift begins... - CORRECT ANSWER✔✔- excused missed shift
after shift begins... - CORRECT ANSWER✔✔- unexcused missed shift
when can additional shifts be added? - CORRECT ANSWER✔✔- after the calendar is
finalized; wait for confirmation before attending shift
what to do for ANY missed shift? - CORRECT ANSWER✔✔- -call department 15 mins
after shift has started
-email Department Coordinator at least 24 hours prior with: reason, new shift date
how many shifts are able to be rescheduled per rotation? - CORRECT ANSWER✔✔- 3 (no
more than 1 per month)
how many excused missed shifts are allowed per rotation? - CORRECT ANSWER✔✔- 2
(no more than 1 per month)
what to do if your Health Scholar is not present? - CORRECT ANSWER✔✔- 1. ask charge
nurse if they have called in sick
2. wait 30 mins before moving to a previously trained floor/starter dept. (LOBBY
AMBASSADOR/PATIENT EXPERIENCE AMBASSADOR) (clock out for these minutes)
3. if there are 2 JHS already shadowing, you cannot shift on that floor
4. proceed home
5. email department coordinator and inform them of the change to reschedule
when is it appropriate to take a break? - CORRECT ANSWER✔✔- two four hour shifts back
to back (30 min break)
when must a competency checklist be filled out? - CORRECT ANSWER✔✔- every rotation
, what to do when done with Competency Checklist? - CORRECT ANSWER✔✔- -scan copy
to CORE
-return to Department Binder
when are Competency Checklists due? - CORRECT ANSWER✔✔- end of week 2 of
rotation
how many mandatory meeting are there during each rotation? - CORRECT ANSWER✔✔- 2
how many mandatory meetings can be missed before absence is a reason for suspension? -
CORRECT ANSWER✔✔- 1
what is the procedure for counseling sessions? - CORRECT ANSWER✔✔- 1. violation
reported in CORE
2. notification of suspension of shifts via email
3. scholar response within 2 days of suspension notice
4. counseling session within 2 weeks of notice
when is a leave of absence necessary - CORRECT ANSWER✔✔- when a Scholar will miss
14 consecutive days or longer (up to 110) (110-179 days requires retraining)
how many days of absence can you take in your first rotation? - CORRECT ANSWER✔✔-
less than 30
what are examples of invalid reasons to take a LOA? - CORRECT ANSWER✔✔-
work/school-related reasons *including exams, participation in other curriculars
what is the emergency pager number for Swedish? - CORRECT ANSWER✔✔- 888-248-
2914
what are the 5 key components of the US healthcare system? - CORRECT ANSWER✔✔-
payers, regulators, providers, consumers, community social determinants of health
ACTUAL Questions and CORRECT
Answers
who is the CEO of COPE health solutions? - CORRECT ANSWER✔✔- Allen Miller
what hospital did COPE begin at? - CORRECT ANSWER✔✔- Santa Monica hospital, CA
who is the executive VP of COPE health solutions? - CORRECT ANSWER✔✔- Dawn
Hawkins-Johnson
who is the VP of COPE health solutions? - CORRECT ANSWER✔✔- Elizabeth Dubois
who is the Swedish Seattle Program Manager? - CORRECT ANSWER✔✔- Justin Park
how many unexcused missed shifts are you allowed per rotation? - CORRECT
ANSWER✔✔- 0
Six hours before your scheduled shift, an emergency arises and you will not be able to
perform your weekly participant duties. You must do which of the following? - CORRECT
ANSWER✔✔- Call the Charge Nurse of your department and Email your Department
Coordinator
what are the 3 ways of exiting the program? - CORRECT ANSWER✔✔- graduation,
withdrawal, dismissal
what is important to know about ID badges? - CORRECT ANSWER✔✔- -if you forget it,
you are unable to attend shift
-LOA greater than 2 weeks, must be returned
-is property of the site and must be returned upon exit
>48 hours before shift begins... - CORRECT ANSWER✔✔- rescheduled shift
,<48 hours before shift begins... - CORRECT ANSWER✔✔- excused missed shift
after shift begins... - CORRECT ANSWER✔✔- unexcused missed shift
when can additional shifts be added? - CORRECT ANSWER✔✔- after the calendar is
finalized; wait for confirmation before attending shift
what to do for ANY missed shift? - CORRECT ANSWER✔✔- -call department 15 mins
after shift has started
-email Department Coordinator at least 24 hours prior with: reason, new shift date
how many shifts are able to be rescheduled per rotation? - CORRECT ANSWER✔✔- 3 (no
more than 1 per month)
how many excused missed shifts are allowed per rotation? - CORRECT ANSWER✔✔- 2
(no more than 1 per month)
what to do if your Health Scholar is not present? - CORRECT ANSWER✔✔- 1. ask charge
nurse if they have called in sick
2. wait 30 mins before moving to a previously trained floor/starter dept. (LOBBY
AMBASSADOR/PATIENT EXPERIENCE AMBASSADOR) (clock out for these minutes)
3. if there are 2 JHS already shadowing, you cannot shift on that floor
4. proceed home
5. email department coordinator and inform them of the change to reschedule
when is it appropriate to take a break? - CORRECT ANSWER✔✔- two four hour shifts back
to back (30 min break)
when must a competency checklist be filled out? - CORRECT ANSWER✔✔- every rotation
, what to do when done with Competency Checklist? - CORRECT ANSWER✔✔- -scan copy
to CORE
-return to Department Binder
when are Competency Checklists due? - CORRECT ANSWER✔✔- end of week 2 of
rotation
how many mandatory meeting are there during each rotation? - CORRECT ANSWER✔✔- 2
how many mandatory meetings can be missed before absence is a reason for suspension? -
CORRECT ANSWER✔✔- 1
what is the procedure for counseling sessions? - CORRECT ANSWER✔✔- 1. violation
reported in CORE
2. notification of suspension of shifts via email
3. scholar response within 2 days of suspension notice
4. counseling session within 2 weeks of notice
when is a leave of absence necessary - CORRECT ANSWER✔✔- when a Scholar will miss
14 consecutive days or longer (up to 110) (110-179 days requires retraining)
how many days of absence can you take in your first rotation? - CORRECT ANSWER✔✔-
less than 30
what are examples of invalid reasons to take a LOA? - CORRECT ANSWER✔✔-
work/school-related reasons *including exams, participation in other curriculars
what is the emergency pager number for Swedish? - CORRECT ANSWER✔✔- 888-248-
2914
what are the 5 key components of the US healthcare system? - CORRECT ANSWER✔✔-
payers, regulators, providers, consumers, community social determinants of health
