PATIENT ACCESS NOTES UPDATED 2024

PATIENT ACCESS NOTES UPDATED 2024 IRELATE - Ans:-INTRODUCE - introduce yourself, your skill set, your professional certification & your training. REASSURE - project a professional image, make & maintain eye contact, acknowledge patients by name, manage up. EXPLAIN - what you will be doing & why, how long it will take, anticipated wait time for results, if applicable LISTEN - listen for questions & concerns, empathize with feelings, ask clarifying questions. ANSWER - summarizing what the pt said, answering questions, addressing concerns & reduce anxiety by explaining what you are going to do, check for understanding. TAKE ACTION - perform appropriate tasks to address questions & concerns, keep pt informed & ensure pt safety. EXPRESS APPRECIATION - offer additional support & care, provide information about next caregiver, if applicable, say "Thank you," ask, "Is there anything else I can do for you?" CITY, STATE, ZIP CODE, COUNTY & COUNTRY - Ans:-What auto-populates when entering zip code? ©GRACEAMELIA 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH OCTOBER 2024 Page 2/8 OTHER (tab), FREE TEXT EMPLOYER NAME - Ans:-If you can't find employer in Epic what do you load? LINKS PT & GUARANTOR ADDRESS TO A FUTURE CHANGE & ONE AUTOMATICALLY UPDATES THE OTHER - Ans:-What is the effect of entering "YES" in the address link field? PRIVATE ENCOUNTER - Ans:-What must be asked for every encounter? NO, WE INFORM THEM THAT THEY MAY RECEIVE A SURVEY CALL. - Ans:-Do we ask pt if they want a survey call? ORDERING PHYSICIAN - Ans:-Who is the attending physician? OUTPATIENT - Ans:-What pt class is a walk-in lab? HOSPITAL ACCOUNT NOTES - Ans:-Where do you enter comments or notes for each pt encounter? MEDICAL RECORD NUMBER - PT IDENTIFIER - Ans:-What does MRN stand for & what is it used for? HOSPITAL ACCOUNT RECORD - BILLING NUMBER - Ans:-What does HAR stand for & what is it used for? CONTACT SERIAL NUMBER - APPOINTMENT INFORMATION - Ans:-What does CSN stand for & what is it used for? LAST NAME, FIRST NAME, DOB, SEX, & SOCIAL SECURITY # - Ans:-What do you search for to find a pt in Epic? ©GRACEAMELIA 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH OCTOBER 2024 Page 3/8 18 YEARS OR OLDER - Ans:-When is a pt considered old enough to be their own guarantor? UNDER THE AGE OF 18 - Ans:-When is a parent or legal guardian the guarantor? PT IS EMANCIPATED, MINOR IS PARENT & IS CHILD'S GUARANTOR, IN MILITARY, OR MARRIED - Ans:- When is a pt under the age of 18 a guarantor? INTERACTIVE FACESHEET - Ans:-Where can you go back to check work & update/fix pt information. Also, what is the form that allows you to view all the registration information that is currently on file for a pt? ARRIVED - Ans:-What does the status change to when a pt has been "Checked In?" REQUEST FOR NEW PRACTICE ID # - Ans:-What form must be completed when we load the generic physician "Outpatient Referral?" AUTHORIZATION TO TREAT - ATT - Ans:-What form must be signed at Every pt encounter? PRESENT - Ans:-What does the status change to when a pt has been "Signed In?" "SIGN IN" LETS THE CLINICAL STAFF KNOW THE PT IS IN THE BUILDING & "CHECK IN" LETS THE CLINICAL STAFF KNOW THE PT IS READY TO BE SEEN AND REGISTRATION IS COMPLETE - Ans: