JACKLINE
Retail Industry Fundamentals With Questions And 100% SURE ANSWERS
Terms in this set (138)
A type of economic fraud in which thieves steal customer login information and then use it to
Account Takeover
access their retailer loyalty accounts. Also called loyalty fraud.
Active Listening A structured from of listening and responding that focuses the attention on the speaker.
the activity of explicitly paying for media space or time in order to direct favorable attention to
Advertising
certain goods or services
Available services for specific product purchases that costumers can opt for (e. g., payment
Add-on Services
options, product modifications etc.)
Modifications to products that help them best meet the needs of customers (e.g., the tailoring
Alterations
of clothing items or installing additional memory in a labtop)
Passed by Congress in 1991, this act banned discrimination against the disabled in employment
Americans with Disabilities Act (ADA)
and mandated easy access to all public and commercial buildings.
A communication style in which a person tends to ask a lot of questions and behave
analytical communication style
methodically. Typically wants the important data, facts and logic.
1/9
, Retail Industry Fundamentals
2/9
Retail Industry Fundamentals With Questions And 100% SURE ANSWERS
Terms in this set (138)
A type of economic fraud in which thieves steal customer login information and then use it to
Account Takeover
access their retailer loyalty accounts. Also called loyalty fraud.
Active Listening A structured from of listening and responding that focuses the attention on the speaker.
the activity of explicitly paying for media space or time in order to direct favorable attention to
Advertising
certain goods or services
Available services for specific product purchases that costumers can opt for (e. g., payment
Add-on Services
options, product modifications etc.)
Modifications to products that help them best meet the needs of customers (e.g., the tailoring
Alterations
of clothing items or installing additional memory in a labtop)
Passed by Congress in 1991, this act banned discrimination against the disabled in employment
Americans with Disabilities Act (ADA)
and mandated easy access to all public and commercial buildings.
A communication style in which a person tends to ask a lot of questions and behave
analytical communication style
methodically. Typically wants the important data, facts and logic.
1/9
, Retail Industry Fundamentals
2/9
