lOMoAR cPSD| 11700591
TEST BANK For
7 7
Human Resources Management in Canada
7 7 7 7
15th Canadian Edition by Gary Dessler
Chapters 1 - 17 7 7 7
, 77 7
lOMoAR cPSD| 11700591
, lOMoAR cPSD| 11700591
Answers7are7at7the7end7of7each7Chapter
Chapter71
MULTIPLE7CHOICE. Choose7the7one7alternative7that7best7completes7the7statement7or7answers7the7question.
1) Human7resources7management7refers7to:
A) the7management7of7people7 in7organizations.
B) concepts7and7techniques7for7organizing7work7activities.
C) all7managerial7activities.
D) concepts7and7techniques7used7in7leading7people7at7work.
E) management7techniques7for7controlling7people7at7work.
2) The7knowledge,7education,7training,7skills,7and7expertise7of7a7firm's7workers7is7known7as:
A) physical7capital.
B) management's7philosophy.
C) human7capital.
D) production7capital.
E) cultural7diversity.
3) Human7resources7practices7that7support7strategy7include:
A) performance7management.
B) production7scheduling.
C) policies7and7procedures.
D) staffing7practices.
E) rewards7practices.
4) A7company7utilizes7a7system7to7measure7the7impact7of7Human7Resources7which7balances7measures7relating7 to7f
inancial7results,7customers,7 internal7business7processes7and7human7capital7management.7This7system7is7knows7 as7the:
A) HRIS.
B) balanced7strategy.
C) Human7Capital7Index.
D) balanced7scorecard.
E) none7of7the7above.
5) You7have7been7tasked7with7building7employee7engagement7at7the7firm7you7work7for.7Strategic7human7 r
esources7initiatives7you7would7consider7implementing7include:
A) employee7recognition7programs7and7management7 development7 programs.
B) diversity7programs.
C) employee7recognition7programs.
D) employee7relations7activity.
E) job7design7indicators.
6) HR7department7staff7members7are7traditionally7involved7in7key7operational7responsibilities.7Which7of7the7 fo
llowing7 is7an7operational7responsibility?
A) setting7goals7and7objectives
B) collecting7metrics
C) analyzing7metrics
D) interpreting7human7right7 laws
E) interpreting7health7and7safety7legislation
, lOMoAR cPSD| 11700591
7) Being7completely7familiar7with7employment7 legislation,7HR7policies7and7procedures,7collective7 agreements,7
and7the7outcome7of7recent7arbitration7hearings7and7court7decisions7is7most7closely7related7with7which7 of7the7following
7HR7activities?
A) serving7as7a7consultant
B) formulating7policies7and7procedures
C) offering7advice
D) providing7services
E) serving7as7a7change7agent
8) The7practice7of7contracting7with7outside7vendors7to7handle7specified7functions7on7a7permanent7basis7is7 kn
own7as
A) hiring7temporary7employees.
B) payroll7and7benefits7administration.
C) contract7administration.
D) outsourcing.
E) labour-management7relations.
9) The7company's7plan7for7how7it7will7balance7its7internal7strengths7and7weaknesses7with7external7 o
pportunities7and7threats7in7order7to7maintain7competitive7advantage7is7known7as
A) HR7strategy.
B) strategy.
C) environmental7scanning.
D) policies7and7procedures.
E) none7of7the7above.
10) Rita7is7the7HR7Director7of7a7manufacturing7company.7She7recently7undertook7research7to7identify7 competito
r7compensation7and7incentive7plans,7information7about7pending7legislative7changes7and7availability7of7 talent7in7the
7 labour7market7 for7the7upcoming7strategic7planning7 meeting.7 Rita7was7conducting:
A) environmental7scanning.
B) an7employee7engagement7survey.
C) an7external7market7survey.
D) an7envrionmental7study.
E) an7external7opportunities/threats7study.
11) The7HR7manager7of7Smith7&7Yu7company7was7heavily7involved7in7a7downsizing7exercise7of7the7company's7 sale
s7force7due7to7an7economic7downturn.7He7was7also7involved7in7arranging7for7outplacement7services7and7 employee7ret
ention7programs7as7well7as7restructuring7of7the7business7following7the7downsizing.7This7is7an7example7 of7HR's7role7in:
A) formulating7strategy.
B) operational7activities.
C) environmental7scanning.
D) environmental7scanning7and7executing7strategy.
E) executing7strategy.
12) The7core7values,7beliefs,7and7assumptions7that7are7widely7shared7by7members7of7an7organization7are7known7
as:
A) organizational7climate.
B) the7strategic7plan.
C) the7mission7statement.
D) organizational7culture.
E) the7pervading7atmosphere.
TEST BANK For
7 7
Human Resources Management in Canada
7 7 7 7
15th Canadian Edition by Gary Dessler
Chapters 1 - 17 7 7 7
, 77 7
lOMoAR cPSD| 11700591
, lOMoAR cPSD| 11700591
Answers7are7at7the7end7of7each7Chapter
Chapter71
MULTIPLE7CHOICE. Choose7the7one7alternative7that7best7completes7the7statement7or7answers7the7question.
1) Human7resources7management7refers7to:
A) the7management7of7people7 in7organizations.
B) concepts7and7techniques7for7organizing7work7activities.
C) all7managerial7activities.
D) concepts7and7techniques7used7in7leading7people7at7work.
E) management7techniques7for7controlling7people7at7work.
2) The7knowledge,7education,7training,7skills,7and7expertise7of7a7firm's7workers7is7known7as:
A) physical7capital.
B) management's7philosophy.
C) human7capital.
D) production7capital.
E) cultural7diversity.
3) Human7resources7practices7that7support7strategy7include:
A) performance7management.
B) production7scheduling.
C) policies7and7procedures.
D) staffing7practices.
E) rewards7practices.
4) A7company7utilizes7a7system7to7measure7the7impact7of7Human7Resources7which7balances7measures7relating7 to7f
inancial7results,7customers,7 internal7business7processes7and7human7capital7management.7This7system7is7knows7 as7the:
A) HRIS.
B) balanced7strategy.
C) Human7Capital7Index.
D) balanced7scorecard.
E) none7of7the7above.
5) You7have7been7tasked7with7building7employee7engagement7at7the7firm7you7work7for.7Strategic7human7 r
esources7initiatives7you7would7consider7implementing7include:
A) employee7recognition7programs7and7management7 development7 programs.
B) diversity7programs.
C) employee7recognition7programs.
D) employee7relations7activity.
E) job7design7indicators.
6) HR7department7staff7members7are7traditionally7involved7in7key7operational7responsibilities.7Which7of7the7 fo
llowing7 is7an7operational7responsibility?
A) setting7goals7and7objectives
B) collecting7metrics
C) analyzing7metrics
D) interpreting7human7right7 laws
E) interpreting7health7and7safety7legislation
, lOMoAR cPSD| 11700591
7) Being7completely7familiar7with7employment7 legislation,7HR7policies7and7procedures,7collective7 agreements,7
and7the7outcome7of7recent7arbitration7hearings7and7court7decisions7is7most7closely7related7with7which7 of7the7following
7HR7activities?
A) serving7as7a7consultant
B) formulating7policies7and7procedures
C) offering7advice
D) providing7services
E) serving7as7a7change7agent
8) The7practice7of7contracting7with7outside7vendors7to7handle7specified7functions7on7a7permanent7basis7is7 kn
own7as
A) hiring7temporary7employees.
B) payroll7and7benefits7administration.
C) contract7administration.
D) outsourcing.
E) labour-management7relations.
9) The7company's7plan7for7how7it7will7balance7its7internal7strengths7and7weaknesses7with7external7 o
pportunities7and7threats7in7order7to7maintain7competitive7advantage7is7known7as
A) HR7strategy.
B) strategy.
C) environmental7scanning.
D) policies7and7procedures.
E) none7of7the7above.
10) Rita7is7the7HR7Director7of7a7manufacturing7company.7She7recently7undertook7research7to7identify7 competito
r7compensation7and7incentive7plans,7information7about7pending7legislative7changes7and7availability7of7 talent7in7the
7 labour7market7 for7the7upcoming7strategic7planning7 meeting.7 Rita7was7conducting:
A) environmental7scanning.
B) an7employee7engagement7survey.
C) an7external7market7survey.
D) an7envrionmental7study.
E) an7external7opportunities/threats7study.
11) The7HR7manager7of7Smith7&7Yu7company7was7heavily7involved7in7a7downsizing7exercise7of7the7company's7 sale
s7force7due7to7an7economic7downturn.7He7was7also7involved7in7arranging7for7outplacement7services7and7 employee7ret
ention7programs7as7well7as7restructuring7of7the7business7following7the7downsizing.7This7is7an7example7 of7HR's7role7in:
A) formulating7strategy.
B) operational7activities.
C) environmental7scanning.
D) environmental7scanning7and7executing7strategy.
E) executing7strategy.
12) The7core7values,7beliefs,7and7assumptions7that7are7widely7shared7by7members7of7an7organization7are7known7
as:
A) organizational7climate.
B) the7strategic7plan.
C) the7mission7statement.
D) organizational7culture.
E) the7pervading7atmosphere.
