CMN 396 Test 1 With
Complete Solution
Profit-based organizations - ANSWER most business org; bottom line is
profit
non-profit - ANSWER gov, schools, charity groups, church groups, post
office- bottom line is often hard to determine, frequently it is simply survival,
and/or to keep getting money from outside
not for profit - ANSWER many hospitals, food services-bottom line is just like
profit, except "profits" most be directed to buying more equipment,
buildings, staff, bosses
bureaucratic - ANSWER extensive levels with rigid rules, red tape, and little
flexibility
non bureaucratic - ANSWER usually smaller, high flexibility, individual
initiative valued
characteristics of all orgs
systems: - ANSWER units are interdependent; if one subsystem fails, the
whole system fails
characteristics of all orgs
rules: - ANSWER formal guidelines for behavior, often in employee
handbooks (informal rules often are customs, which are not written down)
,characteristics of all orgs
roles: - ANSWER formal and informal
formal- assigned duties
informal- serving as a model for other employees
characteristics of all orgs
hierarchy vs. disorganized - ANSWER hierarchy: represents the chain of
command, and flows through a few or many levels
disorganized: small orgs or units may have little hierarchy that is
recognizable, and hence may be disorganized
characteristics of all orgs
norms: - ANSWER established patterns or standards accepted by most
members of the organization- the "right" things to do
characteristics of all orgs
similarity: - ANSWER organizations develop a perceived need for people with
similar attitudes, beliefs, values, and goals
-strive for homophily- more similar two people are, the more likely it is their
communication will be successful
characteristics of all orgs
status: - ANSWER formal- chain of command
informal- length of service, quality of office, parking
characteristics of all orgs
, networks: - ANSWER formal- chain of command (ex: who is supposed to talk
to whom)
informal- invisible connections (ex: who is really talking to whom, the rumor
mill, the grapevine) often informal is faster and more accurate than the
formal
characteristics of all orgs
culture: - ANSWER the accumulated knowledge, experience, meanings,
beliefs, values, attitudes, religions
Preliminary principles for peons/entry level employees
1st principle of survival is CYA - ANSWER when making decisions, always be
sure you can justify what you are doing/give yourself an out if it is
challenged
Preliminary principles for peons/entry level employees
1st principle of power - ANSWER to become a supervisor you must prove to
be a good subordinate
Preliminary principles for peons/entry level employees
1st principle of tenure - ANSWER people who have been around for awhile
and paid their dues have informal power
Preliminary principles for peons/entry level employees
1st principle of decision-making - ANSWER never make a decision today
which can be postponed until tomorrow
Complete Solution
Profit-based organizations - ANSWER most business org; bottom line is
profit
non-profit - ANSWER gov, schools, charity groups, church groups, post
office- bottom line is often hard to determine, frequently it is simply survival,
and/or to keep getting money from outside
not for profit - ANSWER many hospitals, food services-bottom line is just like
profit, except "profits" most be directed to buying more equipment,
buildings, staff, bosses
bureaucratic - ANSWER extensive levels with rigid rules, red tape, and little
flexibility
non bureaucratic - ANSWER usually smaller, high flexibility, individual
initiative valued
characteristics of all orgs
systems: - ANSWER units are interdependent; if one subsystem fails, the
whole system fails
characteristics of all orgs
rules: - ANSWER formal guidelines for behavior, often in employee
handbooks (informal rules often are customs, which are not written down)
,characteristics of all orgs
roles: - ANSWER formal and informal
formal- assigned duties
informal- serving as a model for other employees
characteristics of all orgs
hierarchy vs. disorganized - ANSWER hierarchy: represents the chain of
command, and flows through a few or many levels
disorganized: small orgs or units may have little hierarchy that is
recognizable, and hence may be disorganized
characteristics of all orgs
norms: - ANSWER established patterns or standards accepted by most
members of the organization- the "right" things to do
characteristics of all orgs
similarity: - ANSWER organizations develop a perceived need for people with
similar attitudes, beliefs, values, and goals
-strive for homophily- more similar two people are, the more likely it is their
communication will be successful
characteristics of all orgs
status: - ANSWER formal- chain of command
informal- length of service, quality of office, parking
characteristics of all orgs
, networks: - ANSWER formal- chain of command (ex: who is supposed to talk
to whom)
informal- invisible connections (ex: who is really talking to whom, the rumor
mill, the grapevine) often informal is faster and more accurate than the
formal
characteristics of all orgs
culture: - ANSWER the accumulated knowledge, experience, meanings,
beliefs, values, attitudes, religions
Preliminary principles for peons/entry level employees
1st principle of survival is CYA - ANSWER when making decisions, always be
sure you can justify what you are doing/give yourself an out if it is
challenged
Preliminary principles for peons/entry level employees
1st principle of power - ANSWER to become a supervisor you must prove to
be a good subordinate
Preliminary principles for peons/entry level employees
1st principle of tenure - ANSWER people who have been around for awhile
and paid their dues have informal power
Preliminary principles for peons/entry level employees
1st principle of decision-making - ANSWER never make a decision today
which can be postponed until tomorrow
