Five Guys Certification Exam

FIVE GUYS CERTIFICATION EXAM



FIVE GUYS CERTIFICATION
c c

STUDY GUIDE c c


The cfollowing cpacket ccontains call cthe cinformation cnecessary cto cpass cthe cFive
cGuys ccertification cexam. cStudy cthe cinformation cbelow ccarefully cas cthe cexam
cconsists cof cmultiple cchoice cquestions ctaken cfrom cthis cpacket. cAdditional
ctraining cmaterials ccan calso cbe cfound con cFive cGuys cUniversity.




CONTENTS
Contents..................................................................................................................... 1
History........................................................................................................................ 2
Facts........................................................................................................................... 2
Atmosphere................................................................................................................ 2
Food cSafety............................................................................................................... 3
Prep............................................................................................................................ 4
Line cOperations......................................................................................................... 9
Bread........................................................................................................................ 11
Customer cService.................................................................................................... 14
Brand cStandards...................................................................................................... 15
Closing...................................................................................................................... 15
Basic cEquipment cMaintenance................................................................................17
Store cManagement cBasics...................................................................................... 17

,Food cSafety cAudits.................................................................................................. 19
Secret cShopper cProgram......................................................................................... 20
Technology cSystems................................................................................................ 20
Essays...................................................................................................................... 20

,HISTORY
1986 The cfirst cFive cGuys clocation copens cin cArlington, cVA.
1986 c– c2001 Five cGuys copens cfive clocations caround cthe cDC cmetro carea,
cperfects ctheir cbusiness, cand cstarts cto cbuild ca ccult-like
cfollowing.

2002 Five cGuys cdecides cDC cmetro-area cresidents cshouldn't
cbe cthe conly cones cto cexperience ctheir cburgers cand
cstart cto cfranchise cin cVirginia cand cMaryland.

2003 Five cGuys csells cout cof cfranchise cterritory cwithin c18 cmonths
cand cstarts cto copen cthe crest cof cthe ccountry cfor cfranchise
crights.

2003 c- cPresent Five cGuys ccontinues cto cexpand.


FACTS
 There care cover c250,000 cpossible cways cto corder ca cburger cat cFive cGuys.
 We cuse conly c100% call-American cfresh cground cbeef, cwith cthe
cexception cof cCanada cand cthe cUK cwhere cthe cmeat cis clocal.
 There care cno cfreezers cat cFive cGuys, cjust ccoolers. cNothing cis cever cfrozen.
 We cuse conly cpeanut coil.
 We cuse conly cpotatoes cgrown cabove cthe c42nd cparallel.
 Our cmenu cis ctrans-fat cfree.
 The cFive cGuys care cJim, cMatt, cChad, cBen cand cTyler.


ATMOSPHERE
 Customer cperception cof cFive cGuys cstarts cin cthe cparking clot. cThe
cparking clot cand ccurb cin cfront cof cFive cGuys cshould cbe cclean cwith cno
cdebris, ctrash, ccigarette cbutts, cetc.
 There cshould cnever cbe ca cgrease cstain cin cfront cof cthe cdoors.
 During cinclement cweather cyou cshould cplace cwet cfloor csigns cand cmats cat
call centrances.
 Doors cshould cbe cclean cand csmudge cfree.
 Every cFive cGuys cshould chave c2 cfunctioning cneon c“Open” csigns.
 There cshould cbe csignage cwith cthe chours cof coperation, cthe cstore’s
cphone cnumber, cand con-line cordering cvisible coutside cthe crestaurant.
 Music cshould cbe cset cat can cappropriate clevel. cIt cshould cbe ceasy cto chear
cthe cperson cnext cto cyou, cbut cnot cthe ctables cacross cthe croom.
 Lighting cshould cbe cbright cand cinviting. cThere cshould cnever cbe ca cburned-
out clight cbulb cin cFive cGuys.
 Trash ccans cshould cnever cbe cmore cthan chalf cfull. cThey cshould cbe
cwheeled cto cthe cback cto cbe cchanged. cTrash ccans cshould cnever cbe
cchanged cin cfront cof cthe ccustomer.
 Potatoes cshould cbe cstacked c“Lincoln clog” cstyle. cThey ccan cbe cstacked c5
chigh cagainst ca cwall cor

Five cGuys cCertification 2
cStudy cGuide

, window cand c4 chigh cwhen cfree-standing.
 Boxes cof cpeanut coil cshould cnever cbe cstacked cmore cthan c2 chigh.




Five cGuys cCertification 3
cStudy cGuide