©SIRJOEL EXAM SOLUTIONS
10/14/2024 11:14 PM
PATIENT ACCESS Exam Study Guide.
IRELATE - answer✔INTRODUCE - introduce yourself, your skill set, your professional
certification & your training.
REASSURE - project a professional image, make & maintain eye contact, acknowledge patients
by name, manage up.
EXPLAIN - what you will be doing & why, how long it will take, anticipated wait time for
results, if applicable
LISTEN - listen for questions & concerns, empathize with feelings, ask clarifying questions.
ANSWER - summarizing what the pt said, answering questions, addressing concerns & reduce
anxiety by explaining what you are going to do, check for understanding.
TAKE ACTION - perform appropriate tasks to address questions & concerns, keep pt informed
& ensure pt safety.
EXPRESS APPRECIATION - offer additional support & care, provide information about next
caregiver, if applicable, say "Thank you," ask, "Is there anything else I can do for you?"
, ©SIRJOEL EXAM SOLUTIONS
10/14/2024 11:14 PM
CITY, STATE, ZIP CODE, COUNTY & COUNTRY - answer✔What auto-populates when
entering zip code?
OTHER (tab), FREE TEXT EMPLOYER NAME - answer✔If you can't find employer in Epic
what do you load?
LINKS PT & GUARANTOR ADDRESS TO A FUTURE CHANGE & ONE
AUTOMATICALLY UPDATES THE OTHER - answer✔What is the effect of entering "YES"
in the address link field?
PRIVATE ENCOUNTER - answer✔What must be asked for every encounter?
NO, WE INFORM THEM THAT THEY MAY RECEIVE A SURVEY CALL. - answer✔Do
we ask pt if they want a survey call?
ORDERING PHYSICIAN - answer✔Who is the attending physician?
OUTPATIENT - answer✔What pt class is a walk-in lab?
HOSPITAL ACCOUNT NOTES - answer✔Where do you enter comments or notes for each pt
encounter?
MEDICAL RECORD NUMBER - PT IDENTIFIER - answer✔What does MRN stand for &
what is it used for?
HOSPITAL ACCOUNT RECORD - BILLING NUMBER - answer✔What does HAR stand for
& what is it used for?
10/14/2024 11:14 PM
PATIENT ACCESS Exam Study Guide.
IRELATE - answer✔INTRODUCE - introduce yourself, your skill set, your professional
certification & your training.
REASSURE - project a professional image, make & maintain eye contact, acknowledge patients
by name, manage up.
EXPLAIN - what you will be doing & why, how long it will take, anticipated wait time for
results, if applicable
LISTEN - listen for questions & concerns, empathize with feelings, ask clarifying questions.
ANSWER - summarizing what the pt said, answering questions, addressing concerns & reduce
anxiety by explaining what you are going to do, check for understanding.
TAKE ACTION - perform appropriate tasks to address questions & concerns, keep pt informed
& ensure pt safety.
EXPRESS APPRECIATION - offer additional support & care, provide information about next
caregiver, if applicable, say "Thank you," ask, "Is there anything else I can do for you?"
, ©SIRJOEL EXAM SOLUTIONS
10/14/2024 11:14 PM
CITY, STATE, ZIP CODE, COUNTY & COUNTRY - answer✔What auto-populates when
entering zip code?
OTHER (tab), FREE TEXT EMPLOYER NAME - answer✔If you can't find employer in Epic
what do you load?
LINKS PT & GUARANTOR ADDRESS TO A FUTURE CHANGE & ONE
AUTOMATICALLY UPDATES THE OTHER - answer✔What is the effect of entering "YES"
in the address link field?
PRIVATE ENCOUNTER - answer✔What must be asked for every encounter?
NO, WE INFORM THEM THAT THEY MAY RECEIVE A SURVEY CALL. - answer✔Do
we ask pt if they want a survey call?
ORDERING PHYSICIAN - answer✔Who is the attending physician?
OUTPATIENT - answer✔What pt class is a walk-in lab?
HOSPITAL ACCOUNT NOTES - answer✔Where do you enter comments or notes for each pt
encounter?
MEDICAL RECORD NUMBER - PT IDENTIFIER - answer✔What does MRN stand for &
what is it used for?
HOSPITAL ACCOUNT RECORD - BILLING NUMBER - answer✔What does HAR stand for
& what is it used for?
