CMN2148 Chapter 3 Test With
Solution
3 Major Communication Perspectives - ANSWER 1. classical
2. contingency
3. human
Scientific Management Perspective: Reasoning - ANSWER theory arose out of
frustration with:
1. poor apprenticeship programs
2. flawed systems
Scientific Management Perspective: Goals - ANSWER 1. improve efficiency
2. differential piece rate system (reward people who outperform others)
Scientific Management Perspective: Characteristics - ANSWER - one best way
to do any job
- careful selection and proper fit of the worker (hire the best employees)
- monitoring and training (let top performers do the training)
- time and motion
, Henry Fayol's Management Theory - ANSWER First known attempt to
describe broad principles of management for the organization and conduct
of business
Fayol's Management Theory: Principles - ANSWER 14 principles (6 important
ones)
1. scalar chain
2. unity of command
3. unity of direction
4. division of labour
5. order
6. span of control
Fayol's Management Theory: Activities - ANSWER 1. commanding
2. coordination
3. controlling
4. organizing
5. planning
Fayol's Management Theory: Characteristics - ANSWER place responsibility
Solution
3 Major Communication Perspectives - ANSWER 1. classical
2. contingency
3. human
Scientific Management Perspective: Reasoning - ANSWER theory arose out of
frustration with:
1. poor apprenticeship programs
2. flawed systems
Scientific Management Perspective: Goals - ANSWER 1. improve efficiency
2. differential piece rate system (reward people who outperform others)
Scientific Management Perspective: Characteristics - ANSWER - one best way
to do any job
- careful selection and proper fit of the worker (hire the best employees)
- monitoring and training (let top performers do the training)
- time and motion
, Henry Fayol's Management Theory - ANSWER First known attempt to
describe broad principles of management for the organization and conduct
of business
Fayol's Management Theory: Principles - ANSWER 14 principles (6 important
ones)
1. scalar chain
2. unity of command
3. unity of direction
4. division of labour
5. order
6. span of control
Fayol's Management Theory: Activities - ANSWER 1. commanding
2. coordination
3. controlling
4. organizing
5. planning
Fayol's Management Theory: Characteristics - ANSWER place responsibility
