Six Sigma Study Guide with Complete
Solutions
Six Sigma Management Philosophy - Answer✔✔-well developed approach to quality improvement, uses
statistics and management by fact, is effective in manufacturing and services firms
Six Sigma - Answer✔✔-A comprehensive and flexible system for achieving, sustaining and maximizing
business success. Driven by a close understanding of customer needs, disciplined use of facts, data, and
statistical analysis and diligent attention to managing, improving, and reinventing business processes.
Sigma - Answer✔✔-amount of variation in a process around the mean value for that
process
6 Sigma - Answer✔✔-3.4 defects per million
5 Sigma - Answer✔✔-230 defects per million
4 Sigma - Answer✔✔-6,210 defects per million
3 Sigma - Answer✔✔-66,800 defects per million
2 Sigma - Answer✔✔-308,000 defects per million
1 Sigma - Answer✔✔-690,000 defects per million
Measure of Central Tendency - Answer✔✔-what the average piece/metric looks like
Measure of Dispersion - Answer✔✔-how the data looks around median; range, sample variation and
deviation
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