SHRM CP EXAM STUDY GUIDE
WITH COMPLETE SOLUTIONS
Career Planning - Answer✔✔-Actions & activities that individuals perform in order to give
direction to their work lives.
Brain drain - Answer✔✔-Exit of educated & skilled citizens from emerging & developing
countries for better paying jobs in developed countries.
Auditory learners - Answer✔✔-People who learn best by relying on their sense of hearing.
Andragogy - Answer✔✔-Study of how adults learn.
Cost-of-living adjustment (COLA) - Answer✔✔-Pay adjustment given to eligible employees
regardless of performance or organizational profitability; usually linked to inflation.
Compa-ratio - Answer✔✔-Pay rate divided by the midpoint of the pay range.
Broadbanding - Answer✔✔-Combining several salary grades or job classifications with narrow
pay ranges unto one brand with a wider salary spread.
Behavioral interview - Answer✔✔-Type of interview that focuses on how applicants previously
handled real situations.
Applicant tracking software (ATS) - Answer✔✔-Software that provides an automated way for
organizations to manage the recruiting process.
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Developmental activities - Answer✔✔-Activities that focus on preparing employees for future
responsibilities while increasing their capacity to perform their current jobs.
Compensation - Answer✔✔-All financial returns (beyond any benefits payments or services),
including salary and allowances.
Career development - Answer✔✔-Process by which employees progress through a series of
stages in their careers, each of which is characterized by relatively unique, themes, and tasks.
Benefits - Answer✔✔-Payments or services provided to employees to cover issues such as
retirement, health care, sick pay/disability schemes, life insurance, and paid time off.
Apprenticeship - Answer✔✔-Related to technical skills training; often a partnership between
employers and unions.
Competency-based interview - Answer✔✔-Type of interview in which the interviewer asks
questions related to competencies for the position and asks candidates to provide examples of
times they demonstrated the competencies.
ADDIE model - Answer✔✔-5 step instructional design process that governs the development of
learning programs.
Assessment centers - Answer✔✔-Assessment tools that provide candidates a wide range of
leadership situations and problem-solving exercises.
Blended learning - Answer✔✔-Planned approach to learning that included a combination of
instructor-led training, self-directed study, and /or on-the-job training.
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Career management - Answer✔✔-Preparing, implementing, and monitoring employees' career
paths, with a primary focus on the goals and needs of the organization.
Competencies - Answer✔✔-Clusters of highly interrelated attributes, including knowledge,
skills, or abilities (KSA) that give rise to the behaviors needed to perform a given job effectively.
Strategy - Answer✔✔-A plan of action for accomplishing an organization's long-range goals.
SWOT analysis - Answer✔✔-Process for assessing an organization's strategic capabilities in
comparison to threats and opportunities identified during environmental scanning.
Value drivers - Answer✔✔-Actions, processes, or results that are needed to deliver a desired
value.
Vision statement - Answer✔✔-Vivid, guiding image of an organization's desired future, the
future it hopes to attain through its strategy.
Organizational values - Answer✔✔-Beliefs that are important to an organization and often
dictate employee behavior.
Strategic fit - Answer✔✔-A state in which an organization's strategy is consistent with its
external opportunities and circumstances and its internal structure, resources, and capabilities.
Strategic management - Answer✔✔-The actions that leaders take to move their organizations
toward those goals and create value for all stakeholders.
Strategic planning - Answer✔✔-The process of setting goals and designing a path toward a
competitive position.
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Metrics - Answer✔✔-Performance parameters based on the relationship between 2 or more
measures.
Mission statement - Answer✔✔-Statement that specifies what activities an organization intends
to pursue and what course management has carted for the future; a concise statement of its
strategy.
Net profit margin - Answer✔✔-Ratio of net income (gross sales minus expenses and taxes) to
net sales.
Organizational culture - Answer✔✔-The basic beliefs and customs shared by members of an
organization that contribute to an organization's sense of its identity.
Income statement - Answer✔✔-Statement that reports revenues, expenses, and net income
(profit) for a specified period.
Lagging indicator - Answer✔✔-Type of metric that describes an activity that has already
occurred.
Leading indicator - Answer✔✔-Type of metric that describes an activity that can change future
performance and indicate higher degree of success in achieving strategic goals.
Liabilities - Answer✔✔-Organization's debts and other financial obligations.
Due diligence - Answer✔✔-Necessary level of care and attention that is taken to investigate an
action before it is taken.
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