Human Resources 361 Study Guide with
Complete Solutions
What is HR - Answer✔✔-the department that designs management systems to make sure that
the talent employees have is used to effectively and efficiently accomplish organizational goals.
Organizational Culture - Answer✔✔-the shared values and beliefs in an organization
Employee engagement - Answer✔✔-the amount that individuals feel linked to the
organizational success and the organizations performs positively.
Employee Advocate - Answer✔✔-helping to make sure workers receive fair treatment
regardless of their background
Current HR Challenges - Answer✔✔-Organizational costs pressures and reconstructing,
Economics and job changes,
globalization of organizations and HR, workforce demographics and diversity.
Economics and job changes that affect HR - Answer✔✔-Shifting of jobs, workforce availability
and quality concerns, talent managements and development and growth in contingent workers.
HR challenges in small companies - Answer✔✔-Hard time finding qualified workers, increase
cost of benefits, rising taxes, don't have an actual HR dept., and complying with gov. regulation.
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HR functions that can be outsourced - Answer✔✔-Administrative jobs; counseling, retirement
planning, benefits admin., payroll services and outplacement services
HR Generalist - Answer✔✔-a personal that has responsibility for a variety of HR activities
HR Specialists - Answer✔✔-a person that has in depth knowledge and expertise in a limited
area of HR.
Ex: benefits, employment and recruitment, and compensation.
HRMS-Human Resource Management System - Answer✔✔-an integrated system that provides
info used by HR managers in decision making
High Performance Work Practices - Answer✔✔-Incentive compensation, training, employee
participation, selectivity, and flexible work arrangements.
HR effectiveness - Answer✔✔-the ability to produce a specific desired effect or result that can
be measured. The extent to which the company goals have been met.
HR Efficiency - Answer✔✔-How operations are done in an economical matter-a short term
measure.
Succession Planning - Answer✔✔-the process of forming a plan of attack to replace key
employees who may be leaving soon.
Strategic HR - Answer✔✔-the use of human resource management practices to gain or keep a
competitive advantage
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