Human Resources Management Test 2
Study Guide with Complete Solutions
Factors such as something a business does well, a popular history, or an enjoyable location that
persuade customers to purchase from it rather than from other businesses. - Answer✔✔-
Competitive Edge
the process by which a new employee is welcomed and integrated into a hospitality
organization - Answer✔✔-On-boarding
the process of identifying candidates for current or future position vacancies. - Answer✔✔-
Recruitment
The process of choosing on individual for a current or future position vacancy. - Answer✔✔-
Selection
Best practices for HR managers to use to assist in on boarding efforts: - Answer✔✔--be truthful
-pay attention to the applicant
-make introductions if appropriate
-lay the groundwork
Factors affecting recruiting efforts: - Answer✔✔--legal constraints
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-Economic constraints
-Industry constraints
-organizational constraints
-position constraints
a process to determine the specific tasks that must be done, as well as the knowledge and skills
workers must have to complete those tasks. - Answer✔✔-job analysis
The knowledge, skills, and other requirements necessary to perform the tasks described in a job
description. - Answer✔✔-job specification
The amount of money and other items of value (benefits, bonuses, perks) given in exchange for
work performed. - Answer✔✔-compensation
The number of unemployed people in a community or other designated area who are seeking
work; expressed as a percentage of the area's entire labor force - Answer✔✔-unemployment
rate
A promote-from-within recruitment approach used to seek qualified job applicants -
Answer✔✔-internal search
advantages of internal searches: - Answer✔✔--build employee morale
-can be initiated quickly
-improves the probability of making good selection because much is already known about
individual being selected.
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-less costly than external or outsourced searches
-reduced training time and -fewer training cost -individual already familiar
-encourage talented individuals to stay with the organization
-are looked upon favorably by the EEOC-
Possible disadvantages if internal searches: - Answer✔✔--inbreeding
-resentment among managers
-employee resentment
-recruitment and selection are still needed
-increased use of training resources
a recommendation about a potential applicant provided by a current employee - Answer✔✔-
employee referral
Favoritism in employment based on kinship - Answer✔✔-Nepotism
An approach to seeking job applicants that focuses on candidates not currently employed by the
organization - Answer✔✔-external search
Traditional strategies for external searches includes: - Answer✔✔--traditional advertisements
-public employment agencies
-private employment -assistance agencies
-educational institutions
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