Test Bank For Operations and Supply Chain Management, 17th Edition by F. Robert Jacobs All Chapters 1 - 22 LATEST

Operations and Supply Chain Management
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1-1

, Operations and Supply Chain Management
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 TABLE OF CONTENTS u u




Chapter 1: Introduction
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Chapter 2: Strategy
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Chapter 3: Design of Products and
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u ServicesChapter 4: Projects
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Chapter 5: Strategic Capacity
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u ManagementChapter 6: Learning Curves
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Chapter 7: Manufacturing Processes
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Chapter 8: Facility Layout
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Chapter 9: Service Processes
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Chapter 10: Waiting Line Analysis and
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u SimulationChapter 11: Process Design and
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u Analysis

Chapter 12: Quality Management
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u Chapter 13: Statistical Quality
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u ControlChapter 14: Lean Supply
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u Chains

Chapter 15: Logistics and Distribution Management
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Chapter 16: Global Sourcing and Procurement
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u Chapter 17: The Internet of Things and ERP
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u Chapter 18: Forecasting
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Chapter 19: Sales and Operations Planning
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1-2

, Operations and Supply Chain Management
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Chapter 20: Inventory Management
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Chapter 21: Material Requirements Planning
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1-3

, Operations and Supply Chain Management u u u u




Chapter 22: Workcenter Scheduling
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CHAPTER 1 u




OPERATIONS AND SUPPLY CHAIN MANAGEMENT u u u u




Discussion Questions u




1. Using Exhibit 1.3 as a model, describe the source-make-deliver-
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returnrelationships in thezfollowing systems:
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a. An airline
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Source: Aircraft manufacturer, in-flight food, repair zparts, computer systems
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uMake: Aircraft and flight crew zscheduling, ground services provided at zairports,
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aircraftzmaintenance and repair u u


Deliver: Outbound and arriving passenger service, baggage
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uhandling Return: Resolve any zpost-service issueszsuch as lost or
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udamaged luggage u




b. An automobile manufacturer
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Source: Suppliers of components and raw zmaterialsu uu u u u u


Make: Manufacturing of vehicles and components or subassemblies to be
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soldas sparezparts
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Deliver: Delivery to and sales from dealerships, delivery of spare parts to the
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wholesalezsystem u


Return: Warranty zand recall repairs, trade-ins u uu u u u




c. A hospital
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Source: Medical supplies, cleaning services, disposal services, food services,
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qualifiedzpersonnel
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Make: Inpatient rooms, outpatient clinics, emergency room, operating rooms
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Deliver: Scheduling patients, providing treatment, ambulance service, family
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counselingR zueturn: Billing errors, follow up visits uuu u u u u u




d. An insurance company
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Source: Supplies needed forzthe office, underwriters, legal authority to operate
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1-4