CALP Skill Check Study Guide with Complete Solutions

CALP Skill Check Study Guide with Complete Solutions Course 1: Bringing in New Residents -Be Prepared How would you define teamwork? - Answer-Supporting your teammates. Going out of your way to help your teammates. Putting the team goals ahead of your personal goals. Being reliable. Communicating clearly. Listening to others. Treating others respectfully, Why is the Leasing Professional critical to the success of a community? - Answer-They show and lease apartments. They deal with and serve residents. They market to prospective residents. They have an accurate pulse on their market. They understand the impact their community has on the market and the industry. EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER 2024. Page 2/28 They increase revenue by leasing and renewing apartments to qualified applicants and residents. They enhance the value of the community by marketing and selling the apartments at the most achievable rent rates to qualified prospective residents. They adhere to the industry‚ regulations and therefore minimize liability for the owner and/or management firm. List at least five typical responsibilities of a Leasing Professional: - Answer-Comply with all regulatory laws and guidelines Pre-lease apartments on vacate notice Inspect the ‚to-show listed apartments for tour readiness Accept and process renewal paperwork Conduct follow-up telephone calls Communicate with residents Shop the competition Read ads and marketing materials Inspect apartments Collect deposits and pro-rated rent fees Conduct follow-up with prospective residents EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER 2024. Page 3/28 Recruit referrals Perform outreach marketing activities Course 1: Bringing in New Residents - Be Prepared How would you define teamwork? - Answer-Supporting your teammates. Going out of your way to help your teammates. Putting the team goals ahead of your personal goals. Being reliable. Communicating clearly. Listening to others. Treating others respectfully Why is the Leasing Professional critical to the success of a community? They show and lease apartments. They deal with and serve residents. They market to prospective residents. Course 1: Bringing in New Residents - Be Prepared How would you define teamwork? - Answer-Supporting your teammates. Going out of your way to help your teammates. Putting the team goals ahead of your personal goals. EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER 2024. Page 4/28 Being reliable. Communicating clearly. Listening to others. Treating others respectfully Why is the Leasing Professional critical to the success of a community? - Answer-They show and lease apartments. They deal with and serve residents. They market to prospective residents. They have an accurate pulse on their market. They understand the impact their community has on the market and the industry. They increase revenue by leasing and renewing apartments to qualified applicants and residents. They enhance the value of the community by marketing and selling the community 8. List some of the practical tips that help with time management: - Answer-Use tools Know your deadlines Focus Work on similar items in a batch or group Minimize timer-wasters List examples of time wasters: - Answer-Resident requests Drop-in visits by residents EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER 2024. Page 5/28 Drop-in visits by vendors Staff requests Supervisor requests Lunch ideas Unannounced owner visits Personal phone calls Equipment failures Package deliveries Drop-in visits by co-workers Change in work activities, etc List examples of time savers: - Answer-Clustering all return calls for early or last in the day Ignoring off-task conversations Minimizing personal telephone calls to emergency basis only Asking your supervisor for a chunk of uninterrupted time each day to complete reports, etc. Creating a daily to-do list and prioritizing by importance List the kinds of services that integrate with property management software and assist in leasing and resident retention. - Answer-Lead Generation Lead Tracking Site IPad leasing EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER 2024. Page 6/28 Call Centers ILS Interface Call Monitoring Prospect Portals List several sources where prospective residents may get information about your community online. - Answer-Your community or management company website Your community or management company's presence on social media sites such as LinkedIn, Facebook, Instagram and Pinterest Apartment listing sites Mobile apps Reputation management sites such as apartment , renter