TEST jBANK
Communication in Nursing 10th Edition
j j j j
Julia jBalzer jRiley
, Table jof jContents
Chapter j1: jResponsible, jAssertive, jCaring jCommunication jin jNursing
jChapter j2: jThe jClient-Nurse jRelationship: jA jHelping jRelationship
jChapter j3: jSolving jProblems jTogether
Chapter j4: jUnderstanding jEach jOther: jCommunication jand
jCulture jChapter j5: jDemonstrating jWarmth
Chapter j6: jShowing jRespect
jChapter j7: jBeing jGenuine
jChapter j8: jBeing jEmpathetic
jChapter j9: jUsing jSelf-
Disclosure jChapter j10: jBeing
jspecific jChapter j11: jAsking
jQuestions jChapter j12:
jExpressing jOpinions jChapter
j13: jUsing jHumor
Chapter j14: jEmbracing jthe jSpiritual jJourney jof jHealth jCaring, jMeaning jMaking
jChapter j15: jRequesting jSupport
Chapter j16: jOvercoming jEvaluation jAnxiety
jChapter j17: jWorking jwith jFeedback
jChapter j18: jUsing jRelaxation jtechnique
Chapter j19: jIncorporating jImagery jin jProfessional jPractice jand jSelf-Care
jChapter j20 jIncorporating jPositive jSelf-Talk
Chapter j21: j Learning jto jWork jTogether jin jGroups
Chapter j22: jThe jChanging jWorld jof jElectronic
jCommunication jChapter j23: jLearning jConfrontation jskills
Chapter j24: jRefusing jUnreasonable jRequests
Chapter j25: jCommunicating jAssertively jand jResponsibly jwith jDistressed jClients jand
jColleagues jChapter j26: jCommunicating jAssertively jand jResponsibly jwith jAggressive jClients
jand jColleagues jChapter j27: jCommunicating jAssertively jand jResponsibly jwith jUnpopular
jClients
Chapter j29: jCommunicating jat jthe jEnd-of-
Life jChapter j30: jContinuing jthe
jCommitment
,Balzer jRiley: jCommunication jin jNursing, j10th jEdition
Chapter j1: jResponsible, jAssertive, jCaring jCommunication jin jNursing
Test jBank
jMultiple jChoice
1. Which j statement j describes j the j affective j aspect j of j learning
j effective jcommunication jstrategies?
a. ―The jnurse jshould juse jclear, jdirect jstatements jusing jobjective jwords.‖
b. ―The jnurse juses jbody jlanguage jthat jis jcongruent jwith jthe jverbal jmessage.‖
c. ―The jnurse jbelieves jthat jpositive jcommunication jstrategies jbuild jconfidence.‖
d. ―The jnurse jpractices jassertive jand jresponsible jcommunication jstrategies.‖
ANS:C
Learning jinvolves jthree jdomains: jthe jcognitive jaspects j(understanding jand jmeaning),
jaffective jaspects j(feelings, jvalues, jand jattitudes), jand jpsychomotor jaspects j(physical
jcapability).Learning jbasic jcommunication jskills jinvolves jthe jcognitive jdomain;
jbuilding jconfidence jthrough ja jbelief jin jthe jvalue jand jimpact jof jpositive
jcommunication jis jthe jaffective jdomain; jand jputting jskills jinto jaction jis jthe
jpsychomotor jdomain.DIF: jComprehension jREF: jp. j13 jTOP: jIntegrated jProcess:
jCommunication jand j Documentation jMSC: jPsychosocial jIntegrity
2. The jnurse jmanager jasks jthe jstaff jnurse jto jwork jan jextra jshift. jWhich jresponse
jby jthe jstaff jnurse jis jassertive jand jbased jon jrational jbeliefs?
a. ―I jdon’t jwant jyou jupset, jso jI jwill jwork jextra.‖
b. ―Why jdo jI jalways jhave jto jcover jextra jshifts?‖
c. ―I jam jnot jable jto jwork jan jextra jshift.‖
d. ―If jyou jcan’t jfind janyone jelse, jI jwill jdo jit.‖
ANS:C
The jstaff jnurse jmay jturn jdown jeven ja jreasonable jrequest; jan jassertive jresponse javoids
jirrational jbeliefs. jIrrational jbeliefs joccur jas ja jresult jof jbeing janxious jabout
jassertiveness jor jfocusing jon jpossible jnegative joutcomes.DIF: jAnalysis jREF: jp. j8
jTOP: jIntegrated jProcess: jCommunication jand jDocumentation jMSC: jSafe jand
jEffective jCare jEnvironment: jManagement jof jCare
, 3. A jnurse jmanager joffers ja jstaff jnurse ja jchoice jbetween jworking j8- jor j12-hour
jshifts. jWhich jstatement, jif jmade jby jthe jstaff jnurse, jis jnonassertive jand jmay jresult
jin ja jfrustrated jresponse jfrom jthe jnurse jmanager?
a. ―I jwant jto jdecide jthe jshifts jfor jall jof jthe jother jstaff jnurses.‖
b. ―Do jwhatever jyou jwant. jIt jdoesn’t jreally jmatter jto jme.‖
c. ―Thank jyou jfor joffering jme ja jchoice. jI jprefer j12-hour jshifts.‖
d. ―You jwill jnever jbe jable jto jgive jme jwhat jI jreally jwant jto jwork.‖
ANS:B
A jstatement jthat jallows jothers jto jmake jdecisions jfor ja jperson jis jan jexample jof ja
jnonassertive jstyle jof jcommunication; jthe jresponse jof jothers jto ja jnonassertive
jstatement jmay jinclude jdisrespect, jguilt, janger, jor jfrustration. jStatements jthat jmake
jchoices jfor jothers jor jthat jare jaccusations jare jexamples jof jaggressive jstyles jof
jcommunication; jthe jresponse jof jothers jto jan jaggressive jstatement jmay jinclude jhurt,
jdefensiveness, jor jhumiliation. jA jstatement jthat jallows jmaking jone’s jown jdecisions jis
jan jexample jof jassertive jstyle jof jcommunication; jthe jresponse jof jothers jto jan jassertive
jstatement jmay jinclude jmutual jrespect.DIF: jAnalysis jREF: jp. j7 jTOP: jIntegrated
jProcess: jCommunication jand jDocumentation jMSC: jSafe jand jEffective jCare
jEnvironment: jManagement jof jCare
4. The jnurse jis jproviding jcare jto ja jpatient jwho jwas jadmitted jwith jheart jfailure.
jThe jpatient jhas jnot jbeen jfollowing jthe jprescribed jdiet jor jtaking jthe jprescribed
jmedications. jWhich jtype jof jcommunication japproach jis jmost jimportant jfor jthe
jnurse jto juse jwith jthis jpatient jto jfacilitate ja jchange jin jself-care jbehavior?
a. Authoritative, jhonest, jand joutright jcommunication
b. Assertive, jresponsible, jand jcaring jcommunication
c. Aggressive, jsympathetic, jand jrealistic jcommunication
d. Positive, jexpert, jand jfocused jcommunication
ANS:B
Communication jmust jbe jtechnically jresponsible, jassertive, jand jcaring jto jfacilitate ja
jchange jin jbehavior.DIF: jKnowledge/Comprehension jREF: jp. j13 jTOP: jIntegrated
j Process: jCommunication jand jDocumentation jMSC: jPsychosocial jIntegrity
5. Which j are j examples j of j a j nurse j who j is j communicating j responsibly?
j (Select j all jthat japply)
a. The jnurse juses j profanity j to j respond j to j a jclient j who jis j intoxicated j and
j verbally jabusive.
b. The jnurse jhelps ja jclient jtalk jto jfamily jmembers jabout
jdiscontinuing jchemotherapy.
Communication in Nursing 10th Edition
j j j j
Julia jBalzer jRiley
, Table jof jContents
Chapter j1: jResponsible, jAssertive, jCaring jCommunication jin jNursing
jChapter j2: jThe jClient-Nurse jRelationship: jA jHelping jRelationship
jChapter j3: jSolving jProblems jTogether
Chapter j4: jUnderstanding jEach jOther: jCommunication jand
jCulture jChapter j5: jDemonstrating jWarmth
Chapter j6: jShowing jRespect
jChapter j7: jBeing jGenuine
jChapter j8: jBeing jEmpathetic
jChapter j9: jUsing jSelf-
Disclosure jChapter j10: jBeing
jspecific jChapter j11: jAsking
jQuestions jChapter j12:
jExpressing jOpinions jChapter
j13: jUsing jHumor
Chapter j14: jEmbracing jthe jSpiritual jJourney jof jHealth jCaring, jMeaning jMaking
jChapter j15: jRequesting jSupport
Chapter j16: jOvercoming jEvaluation jAnxiety
jChapter j17: jWorking jwith jFeedback
jChapter j18: jUsing jRelaxation jtechnique
Chapter j19: jIncorporating jImagery jin jProfessional jPractice jand jSelf-Care
jChapter j20 jIncorporating jPositive jSelf-Talk
Chapter j21: j Learning jto jWork jTogether jin jGroups
Chapter j22: jThe jChanging jWorld jof jElectronic
jCommunication jChapter j23: jLearning jConfrontation jskills
Chapter j24: jRefusing jUnreasonable jRequests
Chapter j25: jCommunicating jAssertively jand jResponsibly jwith jDistressed jClients jand
jColleagues jChapter j26: jCommunicating jAssertively jand jResponsibly jwith jAggressive jClients
jand jColleagues jChapter j27: jCommunicating jAssertively jand jResponsibly jwith jUnpopular
jClients
Chapter j29: jCommunicating jat jthe jEnd-of-
Life jChapter j30: jContinuing jthe
jCommitment
,Balzer jRiley: jCommunication jin jNursing, j10th jEdition
Chapter j1: jResponsible, jAssertive, jCaring jCommunication jin jNursing
Test jBank
jMultiple jChoice
1. Which j statement j describes j the j affective j aspect j of j learning
j effective jcommunication jstrategies?
a. ―The jnurse jshould juse jclear, jdirect jstatements jusing jobjective jwords.‖
b. ―The jnurse juses jbody jlanguage jthat jis jcongruent jwith jthe jverbal jmessage.‖
c. ―The jnurse jbelieves jthat jpositive jcommunication jstrategies jbuild jconfidence.‖
d. ―The jnurse jpractices jassertive jand jresponsible jcommunication jstrategies.‖
ANS:C
Learning jinvolves jthree jdomains: jthe jcognitive jaspects j(understanding jand jmeaning),
jaffective jaspects j(feelings, jvalues, jand jattitudes), jand jpsychomotor jaspects j(physical
jcapability).Learning jbasic jcommunication jskills jinvolves jthe jcognitive jdomain;
jbuilding jconfidence jthrough ja jbelief jin jthe jvalue jand jimpact jof jpositive
jcommunication jis jthe jaffective jdomain; jand jputting jskills jinto jaction jis jthe
jpsychomotor jdomain.DIF: jComprehension jREF: jp. j13 jTOP: jIntegrated jProcess:
jCommunication jand j Documentation jMSC: jPsychosocial jIntegrity
2. The jnurse jmanager jasks jthe jstaff jnurse jto jwork jan jextra jshift. jWhich jresponse
jby jthe jstaff jnurse jis jassertive jand jbased jon jrational jbeliefs?
a. ―I jdon’t jwant jyou jupset, jso jI jwill jwork jextra.‖
b. ―Why jdo jI jalways jhave jto jcover jextra jshifts?‖
c. ―I jam jnot jable jto jwork jan jextra jshift.‖
d. ―If jyou jcan’t jfind janyone jelse, jI jwill jdo jit.‖
ANS:C
The jstaff jnurse jmay jturn jdown jeven ja jreasonable jrequest; jan jassertive jresponse javoids
jirrational jbeliefs. jIrrational jbeliefs joccur jas ja jresult jof jbeing janxious jabout
jassertiveness jor jfocusing jon jpossible jnegative joutcomes.DIF: jAnalysis jREF: jp. j8
jTOP: jIntegrated jProcess: jCommunication jand jDocumentation jMSC: jSafe jand
jEffective jCare jEnvironment: jManagement jof jCare
, 3. A jnurse jmanager joffers ja jstaff jnurse ja jchoice jbetween jworking j8- jor j12-hour
jshifts. jWhich jstatement, jif jmade jby jthe jstaff jnurse, jis jnonassertive jand jmay jresult
jin ja jfrustrated jresponse jfrom jthe jnurse jmanager?
a. ―I jwant jto jdecide jthe jshifts jfor jall jof jthe jother jstaff jnurses.‖
b. ―Do jwhatever jyou jwant. jIt jdoesn’t jreally jmatter jto jme.‖
c. ―Thank jyou jfor joffering jme ja jchoice. jI jprefer j12-hour jshifts.‖
d. ―You jwill jnever jbe jable jto jgive jme jwhat jI jreally jwant jto jwork.‖
ANS:B
A jstatement jthat jallows jothers jto jmake jdecisions jfor ja jperson jis jan jexample jof ja
jnonassertive jstyle jof jcommunication; jthe jresponse jof jothers jto ja jnonassertive
jstatement jmay jinclude jdisrespect, jguilt, janger, jor jfrustration. jStatements jthat jmake
jchoices jfor jothers jor jthat jare jaccusations jare jexamples jof jaggressive jstyles jof
jcommunication; jthe jresponse jof jothers jto jan jaggressive jstatement jmay jinclude jhurt,
jdefensiveness, jor jhumiliation. jA jstatement jthat jallows jmaking jone’s jown jdecisions jis
jan jexample jof jassertive jstyle jof jcommunication; jthe jresponse jof jothers jto jan jassertive
jstatement jmay jinclude jmutual jrespect.DIF: jAnalysis jREF: jp. j7 jTOP: jIntegrated
jProcess: jCommunication jand jDocumentation jMSC: jSafe jand jEffective jCare
jEnvironment: jManagement jof jCare
4. The jnurse jis jproviding jcare jto ja jpatient jwho jwas jadmitted jwith jheart jfailure.
jThe jpatient jhas jnot jbeen jfollowing jthe jprescribed jdiet jor jtaking jthe jprescribed
jmedications. jWhich jtype jof jcommunication japproach jis jmost jimportant jfor jthe
jnurse jto juse jwith jthis jpatient jto jfacilitate ja jchange jin jself-care jbehavior?
a. Authoritative, jhonest, jand joutright jcommunication
b. Assertive, jresponsible, jand jcaring jcommunication
c. Aggressive, jsympathetic, jand jrealistic jcommunication
d. Positive, jexpert, jand jfocused jcommunication
ANS:B
Communication jmust jbe jtechnically jresponsible, jassertive, jand jcaring jto jfacilitate ja
jchange jin jbehavior.DIF: jKnowledge/Comprehension jREF: jp. j13 jTOP: jIntegrated
j Process: jCommunication jand jDocumentation jMSC: jPsychosocial jIntegrity
5. Which j are j examples j of j a j nurse j who j is j communicating j responsibly?
j (Select j all jthat japply)
a. The jnurse juses j profanity j to j respond j to j a jclient j who jis j intoxicated j and
j verbally jabusive.
b. The jnurse jhelps ja jclient jtalk jto jfamily jmembers jabout
jdiscontinuing jchemotherapy.
