WGU C202 Study Guide with Complete
Solutions
· Continuance commitment - ANSWER-is when there are economic or social losses
involved with leaving
· Indirect financial compensation - ANSWER-All the tangible and financially valued
rewards that are not included in direct compensation, including free meals, vacation
time, and health insurance.
· Normative commitment - ANSWER-is when there is a moral or ethical obligation to
stay with the company
A company whose employees are represented by a union essentially outsource their
HRM; what does this mean? - ANSWER-in a unionized organization, rather than doing
those things that make a company succeed, the HR department's time and resources
are spent administering and dealing with the intricacies of the collective bargaining
contract
A department manager's budget is being cut. She is trying to decide between not
awarding holiday bonuses to any of her 30 employees or instead terminating 5 part-time
employees. Which ethical standard could be applied? - ANSWER-utilitarian
A firm's _______ is positively related to their financial performance and employee
attitudes - ANSWER-culture
a poor performer quits his job when his boss implements a PIP. what kind of turnover is
this - ANSWER-functional turnover
Accurately rating only those aspects of a person's work performance that are observed
is associated with - ANSWER-task acquaintance
An employee wellness program is expensive, but what are at least 3 ways a company
could still benefit from the investment? - ANSWER-· Reducing injuries
· Lowering healthcare costs
· Reducing absenteeism
Avoidance strategy - ANSWER-Management engages in lawful or unlawful efforts to
prevent a union from forming or seeks the decertification of an existing union.
Behaviorally anchored rating scales - ANSWER-Use a set of behavioral statements
relating to qualities important for performance.
,Benefits such as flextime, on-site day care for kids/elders, or a fitness center are
designed to decrease employee stress. In turn, how does this help the organization? -
ANSWER-· Increases retention and decrease medical/labor costs
Case questions - ANSWER-The candidate is given a business situation, challenge, or
problem and asked to present a well-thought-out solution.
centralized - ANSWER-Concentrate power and decision-making authority at higher
levels of the organization.
Collaboration strategy - ANSWER-Relies heavily on labor relations to pursue an
interest-based approach to problem solving.
collective bargaining agreement - ANSWER-A legal written contract between organized
labor and an employer that is enforceable through the negotiated grievance and
arbitration procedure.
Compliance risk - ANSWER-legal ramifications, particularly in the areas of diversity,
health and safety, union relations, whistleblowers, and harassment. Because the
acquisition, retention, and performance of talent have the potential to affect company
earnings, organizations must identify and manage these risks through effective HRM.
Compliance strategy - ANSWER-Relies heavily on the application of labor law to
enforce the rights and the obligations created by statute and by contract.
culture is defined by - ANSWER-objectives, goals, values, and mission
Customary Benefits - ANSWER-Life insurance
Disability insurance
Health insurance
Retirement plan
Vacation/sick leave
Describe a situation in which an employee experiences dysfunctional stress. -
ANSWER-· working long hours
Describe a situation in which an employee experiences functional stress. - ANSWER-·
A challenging project
Describe each of the 5 mandatory benefits in 1 sentence. - ANSWER-· By law,
organizations with a certain number of employees must offer Social Security,
unemployment insurance, workers' compensation, FMLA leave, and COBRA health
coverage.
, Describe how either party might violate the psychological contract - ANSWER-·
subjective experience referred to the perception of one of the parties that the other has
failed to adequately fulfill its obligations and promises.
Describe the attitude, behaviors, and characteristics of an engaged employee. -
ANSWER-· enthusiasm, passion, and commitment
· take an active interest in the vision, the productivity and the future growth of the
company. They understand how their piece fits in the whole puzzle. They speak well of
us, and they mean it.
Describe the connection between an organization's wellness program and workers'
compensation claims. - ANSWER-· Reducing workers' compensation
Describe the relationship between sourcing and recruiting - ANSWER-· Sourcing is the
process of identifying qualified individuals and labor markets from which to recruit.
· Recruiting refers to activities that affect either the number or the type of people willing
to apply for and accept job offers.
Describe what it would look like if a manager committed the central tendency error. -
ANSWER-· Central tendency error occurs when rating all employees in the middle of
the scale regardless of their performance
Design - ANSWER-training program developer, content, learning methods, materials,
and setting need to be identified, and any instructors need to be identified and trained
Direct financial compensation - ANSWER-Compensation received in the form of salary,
wages, commissions, stock options, or bonuses.
Direct financial compensation - ANSWER-Compensation received in the form of salary,
wages, commissions, stock options, or bonuses.
Distributive fairness - ANSWER-The perceived fairness of the outcomes received.
division of labor - ANSWER-the degree to which employees specialize.
Eliminating what benefit is a violation of employees rights? - ANSWER-insurance for
work-related injuries
Employee management - ANSWER-relations determines the employment rights of both
employers and employees
Employees are the driving force of a safety culture. What does this mean? - ANSWER-·
all employees feel a responsibility for safety and pursue it every day
Employers can ask any question they want during the selection process but doing so
generates potential legal issues. Explain. - ANSWER-· Simply being asked a question
Solutions
· Continuance commitment - ANSWER-is when there are economic or social losses
involved with leaving
· Indirect financial compensation - ANSWER-All the tangible and financially valued
rewards that are not included in direct compensation, including free meals, vacation
time, and health insurance.
· Normative commitment - ANSWER-is when there is a moral or ethical obligation to
stay with the company
A company whose employees are represented by a union essentially outsource their
HRM; what does this mean? - ANSWER-in a unionized organization, rather than doing
those things that make a company succeed, the HR department's time and resources
are spent administering and dealing with the intricacies of the collective bargaining
contract
A department manager's budget is being cut. She is trying to decide between not
awarding holiday bonuses to any of her 30 employees or instead terminating 5 part-time
employees. Which ethical standard could be applied? - ANSWER-utilitarian
A firm's _______ is positively related to their financial performance and employee
attitudes - ANSWER-culture
a poor performer quits his job when his boss implements a PIP. what kind of turnover is
this - ANSWER-functional turnover
Accurately rating only those aspects of a person's work performance that are observed
is associated with - ANSWER-task acquaintance
An employee wellness program is expensive, but what are at least 3 ways a company
could still benefit from the investment? - ANSWER-· Reducing injuries
· Lowering healthcare costs
· Reducing absenteeism
Avoidance strategy - ANSWER-Management engages in lawful or unlawful efforts to
prevent a union from forming or seeks the decertification of an existing union.
Behaviorally anchored rating scales - ANSWER-Use a set of behavioral statements
relating to qualities important for performance.
,Benefits such as flextime, on-site day care for kids/elders, or a fitness center are
designed to decrease employee stress. In turn, how does this help the organization? -
ANSWER-· Increases retention and decrease medical/labor costs
Case questions - ANSWER-The candidate is given a business situation, challenge, or
problem and asked to present a well-thought-out solution.
centralized - ANSWER-Concentrate power and decision-making authority at higher
levels of the organization.
Collaboration strategy - ANSWER-Relies heavily on labor relations to pursue an
interest-based approach to problem solving.
collective bargaining agreement - ANSWER-A legal written contract between organized
labor and an employer that is enforceable through the negotiated grievance and
arbitration procedure.
Compliance risk - ANSWER-legal ramifications, particularly in the areas of diversity,
health and safety, union relations, whistleblowers, and harassment. Because the
acquisition, retention, and performance of talent have the potential to affect company
earnings, organizations must identify and manage these risks through effective HRM.
Compliance strategy - ANSWER-Relies heavily on the application of labor law to
enforce the rights and the obligations created by statute and by contract.
culture is defined by - ANSWER-objectives, goals, values, and mission
Customary Benefits - ANSWER-Life insurance
Disability insurance
Health insurance
Retirement plan
Vacation/sick leave
Describe a situation in which an employee experiences dysfunctional stress. -
ANSWER-· working long hours
Describe a situation in which an employee experiences functional stress. - ANSWER-·
A challenging project
Describe each of the 5 mandatory benefits in 1 sentence. - ANSWER-· By law,
organizations with a certain number of employees must offer Social Security,
unemployment insurance, workers' compensation, FMLA leave, and COBRA health
coverage.
, Describe how either party might violate the psychological contract - ANSWER-·
subjective experience referred to the perception of one of the parties that the other has
failed to adequately fulfill its obligations and promises.
Describe the attitude, behaviors, and characteristics of an engaged employee. -
ANSWER-· enthusiasm, passion, and commitment
· take an active interest in the vision, the productivity and the future growth of the
company. They understand how their piece fits in the whole puzzle. They speak well of
us, and they mean it.
Describe the connection between an organization's wellness program and workers'
compensation claims. - ANSWER-· Reducing workers' compensation
Describe the relationship between sourcing and recruiting - ANSWER-· Sourcing is the
process of identifying qualified individuals and labor markets from which to recruit.
· Recruiting refers to activities that affect either the number or the type of people willing
to apply for and accept job offers.
Describe what it would look like if a manager committed the central tendency error. -
ANSWER-· Central tendency error occurs when rating all employees in the middle of
the scale regardless of their performance
Design - ANSWER-training program developer, content, learning methods, materials,
and setting need to be identified, and any instructors need to be identified and trained
Direct financial compensation - ANSWER-Compensation received in the form of salary,
wages, commissions, stock options, or bonuses.
Direct financial compensation - ANSWER-Compensation received in the form of salary,
wages, commissions, stock options, or bonuses.
Distributive fairness - ANSWER-The perceived fairness of the outcomes received.
division of labor - ANSWER-the degree to which employees specialize.
Eliminating what benefit is a violation of employees rights? - ANSWER-insurance for
work-related injuries
Employee management - ANSWER-relations determines the employment rights of both
employers and employees
Employees are the driving force of a safety culture. What does this mean? - ANSWER-·
all employees feel a responsibility for safety and pursue it every day
Employers can ask any question they want during the selection process but doing so
generates potential legal issues. Explain. - ANSWER-· Simply being asked a question
