IT Infrastructure Library Questions and Answers Latest Update Graded A+

IT Infrastructure Library Questions and Answers Latest Update Graded A+ service - Answers a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. service provider - Answers supplies services to one or more internal or external customers Stakeholders in Service Management - Answers Customers, Users, Suppliers Internal Service Provider - Answers supports only the brokers at a financial services company Shared Services Unit - Answers consolidates corporate functions Service categories include - Answers core, enabling and enhanced services Enabling Services - Answers needed to deliver a core service Core - Answers basic outcomes Enhancing - Answers make a core service more exciting Supplier - Answers Third Parties that supply good or services required to deliver IT services Service Provider Type I - Internal - Answers Embedded within a business unit Service Provider Type II - Shared Services unit - Answers Provide shared IT services to more than one business unit, may be consolidated with other functions Service Provider Type II - External - Answers Providers IT Services to external customers Name of the service categories - Answers core, enabling, enhancing Service Management (SM) - Answers a set of specialized organizational capabilities for providing value to customers in the form of services Capabilities - Answers represent a service provider's ability to coordinate, control and deploy resources to produce value. IT service management (ITSM) - Answers the implementation and management of quality IT services that meet the needs of the business ITIL - Answers set of best practice publications for IT service management Asset - Answers is any capability or resources used by both service providers and customers Resources gets transform into - Answers capabilities Policies - Answers defines boundaries in terms of what the organization may or may not do as part of its operations Governance - Answers ensures that policies and strategy are implemented and required processes are correctly followed. Governance includes - Answers Defines roles and responsibilities, measuring and reporting, taking action to resolve issues Strategies are defined for - Answers delivering services that meet customers' business outcomes Utility - Answers functionality offered by a product or service to meet a particular need Warranty - Answers service is available as needed with required capacity, continuity and security Service Portfolio - Answers complete set of services managed by a service provider Service Pipeline - Answers services being considered or in development Service Catalog - Answers services that are live or available for deployment