IT Service Systems for Enterprises Exam Questions and Answers 100% Pass
Information Technology Infrastructure Library (ITIL) - Answers It is considered the most popular
framework centered on delivering IT services. It has become the standard for organizations to use as it
aims to provide guidance on how services must be defined, developed, built, and operated.
ITIL V3 - Answers In this version, it is said that ITIL is made up of processes and functions.
Process - Answers This is a structured set of activities made to accomplish specified objectives and takes
different inputs to turn them into defined outputs. It can be envisioned as a set of activities performed
one after the other to achieve something.
Practice - Answers This can be considered an extension of a process as it not only defines the activities
but also brings various capabilities and tools together to accomplish a set of objectives.
Function - Answers This is described as a team or group of people and the tools and resources they use
to conduct processes or activities. These teams could be the networking team, the Java team, the web
development team, or any group of people that are selected based on their depth of knowledge on a
specific specialty.
26 processes and only four (4) functions - Answers In ITIL, there are how many processes and functions?
ITIL 4 - Answers In this version of ITIL, processes and functions are replaced by practices.
Focus on Value - Answers Everything the organization does must always bring value to its stakeholders,
specifically the customers.
Focus on Value - Answers The services should be designed with a customer's satisfaction in mind. It is
key to determine what the customers want to precisely match it with a value they will appreciate. But
this is something that changes over time that can benefit an organization to grow with their customers.
Start Where You Are - Answers This means focusing on what is already available and improving that
existing system. Existing systems already have value on their own, so it is best to assess their strength
and use that as the starting point. Focus on optimization and improvement as much as possible.
Progress Iteratively with Feedback - Answers This reminds the people involved not to accomplish
everything at once, as it can be overwhelming. Divide tasks into smaller parts and focus on each step to
assess the value it can provide. This is also advised to ensure problems are solved, and oversights are
reworked before it is too late. It assures results are useful, tangible, and completed promptly.
Collaborate and Promote Visibility - Answers This aims to take advantage of the different sets of
strengths and weaknesses that each member of the IT team has through delivering collaborative efforts.
Communicate each progress, whether good or bad and allow to be open to whatever feedback others
might give.
Information Technology Infrastructure Library (ITIL) - Answers It is considered the most popular
framework centered on delivering IT services. It has become the standard for organizations to use as it
aims to provide guidance on how services must be defined, developed, built, and operated.
ITIL V3 - Answers In this version, it is said that ITIL is made up of processes and functions.
Process - Answers This is a structured set of activities made to accomplish specified objectives and takes
different inputs to turn them into defined outputs. It can be envisioned as a set of activities performed
one after the other to achieve something.
Practice - Answers This can be considered an extension of a process as it not only defines the activities
but also brings various capabilities and tools together to accomplish a set of objectives.
Function - Answers This is described as a team or group of people and the tools and resources they use
to conduct processes or activities. These teams could be the networking team, the Java team, the web
development team, or any group of people that are selected based on their depth of knowledge on a
specific specialty.
26 processes and only four (4) functions - Answers In ITIL, there are how many processes and functions?
ITIL 4 - Answers In this version of ITIL, processes and functions are replaced by practices.
Focus on Value - Answers Everything the organization does must always bring value to its stakeholders,
specifically the customers.
Focus on Value - Answers The services should be designed with a customer's satisfaction in mind. It is
key to determine what the customers want to precisely match it with a value they will appreciate. But
this is something that changes over time that can benefit an organization to grow with their customers.
Start Where You Are - Answers This means focusing on what is already available and improving that
existing system. Existing systems already have value on their own, so it is best to assess their strength
and use that as the starting point. Focus on optimization and improvement as much as possible.
Progress Iteratively with Feedback - Answers This reminds the people involved not to accomplish
everything at once, as it can be overwhelming. Divide tasks into smaller parts and focus on each step to
assess the value it can provide. This is also advised to ensure problems are solved, and oversights are
reworked before it is too late. It assures results are useful, tangible, and completed promptly.
Collaborate and Promote Visibility - Answers This aims to take advantage of the different sets of
strengths and weaknesses that each member of the IT team has through delivering collaborative efforts.
Communicate each progress, whether good or bad and allow to be open to whatever feedback others
might give.
