Salesforce User Experience Designer
Which of these can help you integrate personas into your design and development
process?
A. Send an email to the project team with all personas listed, assuming priority and
value will be obvious.
B. Make sure the project team focuses equally on all of the personas rather than
aligning on a primary persona.
C. Encourage the project team to only focus on the revenue-generating personas first.
D. Schedule a meeting with your colleagues to introduce the personas, and collaborate
on writing user stores. - ✔️✔️D.
When you're in the discovery phase, what should you think about when shaping your
discovery questions?
A. Participant compensation is significant and you interview people only outside of their
work hours
B. You should always recruit the widest range of people for your study (even if they're
entirely unrelated to the focus of the problem you're researching).
C. Each of your stakeholders' desired outcomes, so that you can align your findings to
them as closely as possible
D. The aim and scope of your study, what you're exploring , and which people you plan
to interview - ✔️✔️D
Which is the best research method to help understand what people do?
A. Attitudinal
B. Behavioral
C. Quantitative
D. Qualitative - ✔️✔️B
Cloud Kicks is adding a new product line and asks its UX designer to conduct research
to learn how its customers organize products and services.
Which research method should be used?
,A. Web analytics
B. A/B Testing
C. Card sorting
D. Eye tracking testing - ✔️✔️C. Card Sorting
What is Card Sorting? - ✔️✔️Card sorting is a UX research technique in which users
organize topics into groups.
Which is an important principle of the Salesforce personas?
A. They are tied to the users' titles and roles
B. They focus on users' demographic characteristics
C. They are based on users' goals, behaviors, and motivations.
D. They are based only on the things users do in the Salesforce platform, rather than on
all of their job responsibilities. - ✔️✔️C.
What is the best practice to keep prototypes as low-to-mid-fidelity during the early
stages of rapid prototyping?
A. When high-fidelity design is done, the time for feedback and testing is over.
B. Rapid prototyping involves quick feedback and iteration so high-fidelity would be a
waste of time.
C. Testers are easily distracted by high-fidelity design and therefore feedback is
minimal.
D. Rapid prototyping tools are made to create only low-to-mid-fidelity designs. - ✔️✔️B.
What is a key consideration for using color responsibly with accessibility in mind?
A. Ensure there's enough contrast between adjacent colors
B. Use bright, easy-to-find colors
C. Ensure color is the only indicator of intended meaning
D. Only primary colors should be used as they are the most accessible. - ✔️✔️A.
What feature does a screen reader user commonly use to navigate through a page?
A. Voice dictation
B. Tabbing through the design to find the right section
C. Using the Find Function
D. Heading structure - ✔️✔️D.
Which two of these WCAG restrictions are crucial to follow when designing animation
for the web?
, A. Minimal color contrast
B. Aspect ratio of at least 600x800
C. Limited flashing or blinking
D. Animations longer than 5 seconds can be stopped or paused. - ✔️✔️C, D
What does WCAG stand for? - ✔️✔️Web Content Accessibility Guidelines
What criteria does relationship design add to the human-centered design requirement of
desirability, feasibility, and viability?
A. Community, collectivity, clarity
B. Inclusivity, sustainability, ethics
C. Credibility, relatability, unity
D. Productivity, empathy, intimacy - ✔️✔️B
What is the focus of service design?
A. Improving the user's experience with a product or service.
B. Creating a consistent brand experience for customers across distinct interactions.
C. Designing a viable customer service product that fits your organization's business
model
D. Not causing harm to any person - even people who aren't users or customers - and
especially those who have been historically marginalized. - ✔️✔️B
What Salesforce declarative component can a UX designer use for onboarding?
A. Field-level help
B. Popover
C. Setup Assistant
D. Welcome Mat - ✔️✔️A
When should a floating prompt be used?
A. When your message is longer than one sentence.
B. When you want to include short, step-by-step instructions that the user can consult
while they work
C. When you want to embed a walkthrough video
D. When your goal is to have readers acknowledge information without specifically
completing an action. - ✔️✔️D
When designing a user engagement journey, what's the difference between the
message and the purpose?
A. The purpose is what you say to the user; the message is why you say it.
B. The message is what you say to the user; the purpose is why you say it.
Which of these can help you integrate personas into your design and development
process?
A. Send an email to the project team with all personas listed, assuming priority and
value will be obvious.
B. Make sure the project team focuses equally on all of the personas rather than
aligning on a primary persona.
C. Encourage the project team to only focus on the revenue-generating personas first.
D. Schedule a meeting with your colleagues to introduce the personas, and collaborate
on writing user stores. - ✔️✔️D.
When you're in the discovery phase, what should you think about when shaping your
discovery questions?
A. Participant compensation is significant and you interview people only outside of their
work hours
B. You should always recruit the widest range of people for your study (even if they're
entirely unrelated to the focus of the problem you're researching).
C. Each of your stakeholders' desired outcomes, so that you can align your findings to
them as closely as possible
D. The aim and scope of your study, what you're exploring , and which people you plan
to interview - ✔️✔️D
Which is the best research method to help understand what people do?
A. Attitudinal
B. Behavioral
C. Quantitative
D. Qualitative - ✔️✔️B
Cloud Kicks is adding a new product line and asks its UX designer to conduct research
to learn how its customers organize products and services.
Which research method should be used?
,A. Web analytics
B. A/B Testing
C. Card sorting
D. Eye tracking testing - ✔️✔️C. Card Sorting
What is Card Sorting? - ✔️✔️Card sorting is a UX research technique in which users
organize topics into groups.
Which is an important principle of the Salesforce personas?
A. They are tied to the users' titles and roles
B. They focus on users' demographic characteristics
C. They are based on users' goals, behaviors, and motivations.
D. They are based only on the things users do in the Salesforce platform, rather than on
all of their job responsibilities. - ✔️✔️C.
What is the best practice to keep prototypes as low-to-mid-fidelity during the early
stages of rapid prototyping?
A. When high-fidelity design is done, the time for feedback and testing is over.
B. Rapid prototyping involves quick feedback and iteration so high-fidelity would be a
waste of time.
C. Testers are easily distracted by high-fidelity design and therefore feedback is
minimal.
D. Rapid prototyping tools are made to create only low-to-mid-fidelity designs. - ✔️✔️B.
What is a key consideration for using color responsibly with accessibility in mind?
A. Ensure there's enough contrast between adjacent colors
B. Use bright, easy-to-find colors
C. Ensure color is the only indicator of intended meaning
D. Only primary colors should be used as they are the most accessible. - ✔️✔️A.
What feature does a screen reader user commonly use to navigate through a page?
A. Voice dictation
B. Tabbing through the design to find the right section
C. Using the Find Function
D. Heading structure - ✔️✔️D.
Which two of these WCAG restrictions are crucial to follow when designing animation
for the web?
, A. Minimal color contrast
B. Aspect ratio of at least 600x800
C. Limited flashing or blinking
D. Animations longer than 5 seconds can be stopped or paused. - ✔️✔️C, D
What does WCAG stand for? - ✔️✔️Web Content Accessibility Guidelines
What criteria does relationship design add to the human-centered design requirement of
desirability, feasibility, and viability?
A. Community, collectivity, clarity
B. Inclusivity, sustainability, ethics
C. Credibility, relatability, unity
D. Productivity, empathy, intimacy - ✔️✔️B
What is the focus of service design?
A. Improving the user's experience with a product or service.
B. Creating a consistent brand experience for customers across distinct interactions.
C. Designing a viable customer service product that fits your organization's business
model
D. Not causing harm to any person - even people who aren't users or customers - and
especially those who have been historically marginalized. - ✔️✔️B
What Salesforce declarative component can a UX designer use for onboarding?
A. Field-level help
B. Popover
C. Setup Assistant
D. Welcome Mat - ✔️✔️A
When should a floating prompt be used?
A. When your message is longer than one sentence.
B. When you want to include short, step-by-step instructions that the user can consult
while they work
C. When you want to embed a walkthrough video
D. When your goal is to have readers acknowledge information without specifically
completing an action. - ✔️✔️D
When designing a user engagement journey, what's the difference between the
message and the purpose?
A. The purpose is what you say to the user; the message is why you say it.
B. The message is what you say to the user; the purpose is why you say it.
