Emergency Fire Dispatch Course Review
Questions and Answers
Additional Information - ANSWER-Contain information necessary to process calls and
other information pertaining to the Chief Complaint.
Address Scene Safety - ANSWER-Must consider the caller, bystanders, and
responders.
ALL UPPERCASE - ANSWER-Indicates the word or phrase is defined in the Additional
Information section. If these words are used in the Determinant Descriptors, it is vital
you understand their definitions.
Alternatives - ANSWER-When words or phrases are separated by a forward slash (/),
you may select the word or phrase that best fits the situation.
Axioms - ANSWER-Important statements that serve as the basis for many decision-
making processes. Differ from Rules in that they explain why, rather than how to do
things.
Benefits of Protocol Usage - ANSWER-Standard Service, Prioritized Responses,
Quality Improvement, Certification and Accreditation
Blue Text - ANSWER-Text indicates the information is for you and is not designed to be
read to the caller.
Case Entry Protocol - ANSWER-Functions as a primary interrogation of the caller.
Directs you to collect essential information for initial processing and classifying the
incident.
Case Entry Protocol Addresses the following issues: - ANSWER-Address of the
emergency, callback number, and caller name. Chief Complaint selection, Location of
the caller, Caller Danger - Not trapped, ECHO determinant practice.
Case Entry Question 1 - ANSWER-"What is the address of your emergency?"
Case Entry Question 2 - ANSWER-"What is the phone number you are calling from?"
Case Entry Question 3 - ANSWER-"What is your name?"
Case Entry Question 4 - ANSWER-"Okay, tell me exactly what happened." (When
necessary, ask additional questions to clarify the caller's answer)
Questions and Answers
Additional Information - ANSWER-Contain information necessary to process calls and
other information pertaining to the Chief Complaint.
Address Scene Safety - ANSWER-Must consider the caller, bystanders, and
responders.
ALL UPPERCASE - ANSWER-Indicates the word or phrase is defined in the Additional
Information section. If these words are used in the Determinant Descriptors, it is vital
you understand their definitions.
Alternatives - ANSWER-When words or phrases are separated by a forward slash (/),
you may select the word or phrase that best fits the situation.
Axioms - ANSWER-Important statements that serve as the basis for many decision-
making processes. Differ from Rules in that they explain why, rather than how to do
things.
Benefits of Protocol Usage - ANSWER-Standard Service, Prioritized Responses,
Quality Improvement, Certification and Accreditation
Blue Text - ANSWER-Text indicates the information is for you and is not designed to be
read to the caller.
Case Entry Protocol - ANSWER-Functions as a primary interrogation of the caller.
Directs you to collect essential information for initial processing and classifying the
incident.
Case Entry Protocol Addresses the following issues: - ANSWER-Address of the
emergency, callback number, and caller name. Chief Complaint selection, Location of
the caller, Caller Danger - Not trapped, ECHO determinant practice.
Case Entry Question 1 - ANSWER-"What is the address of your emergency?"
Case Entry Question 2 - ANSWER-"What is the phone number you are calling from?"
Case Entry Question 3 - ANSWER-"What is your name?"
Case Entry Question 4 - ANSWER-"Okay, tell me exactly what happened." (When
necessary, ask additional questions to clarify the caller's answer)
