Dispatch final exam QUESTIONS &
ANSWERS
identify the 3 types of public safety communications - ANSWER Law enforcement
Fire services
Ems sevices
What are the most common info recourses of the PSAP - ANSWER Maps
Cross reference dictionary
Weather services
Cad system
Internet search engines
Cameo software
Telephone book
Street maintenance guide
"Public safety telecommunicators are expected to be at work and ready to work every scheduled day
including weekends holidays family birthdays and night shifts" this phrase best describes - ANSWER PSAP
staff duty to serve
The organizational structure of the PSAP which defines the relationship between front line
telecommunicators supervisors and managers is known as the: - ANSWER Chain of command
A PSAP directive which mandates that the telecommunicator will answer all 911 lines by the third ring
and clearly state 911 what is your emergency would be - ANSWER A procedure
Public Saftey agencies which normally operate within a certain geographical service areas defined by city
county or state limits are providers of - ANSWER Law enforcement services
, The process of supplying supplemental personnel equipment or other resources to an incident to assist
agencies that may be in danger of becoming overwhelmed in their response is defined as - ANSWER
Mutual aid
Demonstrating an interest and understanding of what the caller is saying - ANSWER Active listening
Restatement of the Essence of information provided by the caller in your own words - ANSWER
Paraphrasing
Physically signaling that you are listening - ANSWER Nonverbal attending
One of the most vital pieces of documentation used in training in quality assurance is the daily
observation report or - ANSWER DOR
An important component of communication from the telecommunicator to the collar that is critical to
delivery of the message is right of - ANSWER Speech
According to the PST one training manual occurrences during conversations that may prevent or
discourage active listening include - ANSWER Noise rate of thought assumptions conversation overload
personal preoccupation
Designated as critical skills for emergency tell communicators hearing and listening are basically the
same function - ANSWER False
The all encompassing term for actions that include answering the telephone handling the conversation
and gathering pertinent incident information is known as - ANSWER Call processing
The proper greeting for emergency lines is - ANSWER 911 where is your emergency
All incoming calls for service should be answered Within - ANSWER Three rings
ANSWERS
identify the 3 types of public safety communications - ANSWER Law enforcement
Fire services
Ems sevices
What are the most common info recourses of the PSAP - ANSWER Maps
Cross reference dictionary
Weather services
Cad system
Internet search engines
Cameo software
Telephone book
Street maintenance guide
"Public safety telecommunicators are expected to be at work and ready to work every scheduled day
including weekends holidays family birthdays and night shifts" this phrase best describes - ANSWER PSAP
staff duty to serve
The organizational structure of the PSAP which defines the relationship between front line
telecommunicators supervisors and managers is known as the: - ANSWER Chain of command
A PSAP directive which mandates that the telecommunicator will answer all 911 lines by the third ring
and clearly state 911 what is your emergency would be - ANSWER A procedure
Public Saftey agencies which normally operate within a certain geographical service areas defined by city
county or state limits are providers of - ANSWER Law enforcement services
, The process of supplying supplemental personnel equipment or other resources to an incident to assist
agencies that may be in danger of becoming overwhelmed in their response is defined as - ANSWER
Mutual aid
Demonstrating an interest and understanding of what the caller is saying - ANSWER Active listening
Restatement of the Essence of information provided by the caller in your own words - ANSWER
Paraphrasing
Physically signaling that you are listening - ANSWER Nonverbal attending
One of the most vital pieces of documentation used in training in quality assurance is the daily
observation report or - ANSWER DOR
An important component of communication from the telecommunicator to the collar that is critical to
delivery of the message is right of - ANSWER Speech
According to the PST one training manual occurrences during conversations that may prevent or
discourage active listening include - ANSWER Noise rate of thought assumptions conversation overload
personal preoccupation
Designated as critical skills for emergency tell communicators hearing and listening are basically the
same function - ANSWER False
The all encompassing term for actions that include answering the telephone handling the conversation
and gathering pertinent incident information is known as - ANSWER Call processing
The proper greeting for emergency lines is - ANSWER 911 where is your emergency
All incoming calls for service should be answered Within - ANSWER Three rings
