EMD CERTIFICATION EXAM
The objective of EMD is _________, and NOT __________. - ANSWER -
Understanding the role of EMD obtaining information through vital points questions
and giving appropriate pre-arrival instructions.
- Give training in the use of handling center equipment.
What does EMD stand for? - ANSWER Emergency Medical Dispatch
What is a prerequisite for EMD class? - ANSWER Must have a current CPR
certification.
EMD was designed to provide enough material to ensure you are able to: -
ANSWER - State & identify the roles & responsibilities of an EMD.
- Obtain sufficient & accurate information from callers to dispatch resources properly
& efficiently.
- Give appropriate pre-arrival instructions to callers as locally approved medical
interrogation guidecards indicate.
*NOTE: Do NOT diagnose medical/traumatic issues for responders*
What are responsibilities of an EMD? - ANSWER - Vitally important role in the EMS
system.
- Coordinating & dispatching appropriate resources.
What are characteristics of a successful EMD? - ANSWER - Maintains
confidentiality
- Helpful, compassionate & polite (not anxious)
Fire personnel often are part of the __________ EMS system because they have
received specialized medical training. - ANSWER local
What is resource allocation? - ANSWER One of the most important functions of an
EMD.
What does "hot" mean in reference to response mode? - ANSWER "going lights
and sirens"
1. "BLS Cold"
2. "BLS Hot"
3. "ALS Hot"
4. "FULL Response" - ANSWER 1. Resource w/ basic life support capability
dispatched & told to respond in a NORMAL response mode.
2. Resource w/ basic life support capability dispatched & told to respond in an
EMERGENCY response mode.
3. Resource w/ advanced life support capability dispatched & told to respond in an
EMERGENCY response mode.
4. When "everything rolls" using the EMERGENCY response mode.
, Utilizing resources effectively means making the best use of what you have
available. This includes: - ANSWER - Be familiar w/ their capabilities.
- Follow your EMD Guidecards.
- Recognize the importance of conserving higher level resources.
What does liability mean? - ANSWER That you are ultimately responsible for your
actions.
What is negligence? - ANSWER Defined ad failure to act or perform in a particular
situation as any other reasonable, prudent TC (w/ the same or similar training) would
under the same or similar circumstances.
What is simple negligence? - ANSWER Defined as negligent conduct that was not
purposeful or caused by "malicious intent." May be a result of human error - you
didn't mean to do it.
What are damages in reference to negligence? - ANSWER Anything awarded to
winning plaintiffs. Can be both "compensatory" & "punitive."
An EMD's job requires ___________ in accordance w/ the agency's standard. -
ANSWER confidentiality
To reduce liability, it must be approached at two levels: - ANSWER - Agency Risk
Management
- Personal (individual) Risk Management
What is a policy/procedure of Agency Risk Management? - ANSWER Use of a well-
organized written orientation & training program for new employees.
What is a common source of litigation? - ANSWER Argumentative / combative
attitude on the part of the EMD.
Because EMDs operate in a __________ & have to rely on the caller to give them
information. - ANSWER "blind environment"
What are the 3 Guidecard Types? - ANSWER - All callers Interrogation
- Individual Chief Complaint Guidecards
- Scripted Medical Instructions
Can the All Callers Interrogation guidecard be used on ALL types of 9-1-1 calls? -
ANSWER Yes!
What call type would a patient experiencing chest pains fall under? - ANSWER
Individual Chief Complaints
What call type would a person involved in a motor vehicle accident fall under? -
ANSWER Traumatic Incidents
What call type would a person experiencing cardiac arrest or obstructed airways fall
under? - ANSWER Time/Life Critical Events
The objective of EMD is _________, and NOT __________. - ANSWER -
Understanding the role of EMD obtaining information through vital points questions
and giving appropriate pre-arrival instructions.
- Give training in the use of handling center equipment.
What does EMD stand for? - ANSWER Emergency Medical Dispatch
What is a prerequisite for EMD class? - ANSWER Must have a current CPR
certification.
EMD was designed to provide enough material to ensure you are able to: -
ANSWER - State & identify the roles & responsibilities of an EMD.
- Obtain sufficient & accurate information from callers to dispatch resources properly
& efficiently.
- Give appropriate pre-arrival instructions to callers as locally approved medical
interrogation guidecards indicate.
*NOTE: Do NOT diagnose medical/traumatic issues for responders*
What are responsibilities of an EMD? - ANSWER - Vitally important role in the EMS
system.
- Coordinating & dispatching appropriate resources.
What are characteristics of a successful EMD? - ANSWER - Maintains
confidentiality
- Helpful, compassionate & polite (not anxious)
Fire personnel often are part of the __________ EMS system because they have
received specialized medical training. - ANSWER local
What is resource allocation? - ANSWER One of the most important functions of an
EMD.
What does "hot" mean in reference to response mode? - ANSWER "going lights
and sirens"
1. "BLS Cold"
2. "BLS Hot"
3. "ALS Hot"
4. "FULL Response" - ANSWER 1. Resource w/ basic life support capability
dispatched & told to respond in a NORMAL response mode.
2. Resource w/ basic life support capability dispatched & told to respond in an
EMERGENCY response mode.
3. Resource w/ advanced life support capability dispatched & told to respond in an
EMERGENCY response mode.
4. When "everything rolls" using the EMERGENCY response mode.
, Utilizing resources effectively means making the best use of what you have
available. This includes: - ANSWER - Be familiar w/ their capabilities.
- Follow your EMD Guidecards.
- Recognize the importance of conserving higher level resources.
What does liability mean? - ANSWER That you are ultimately responsible for your
actions.
What is negligence? - ANSWER Defined ad failure to act or perform in a particular
situation as any other reasonable, prudent TC (w/ the same or similar training) would
under the same or similar circumstances.
What is simple negligence? - ANSWER Defined as negligent conduct that was not
purposeful or caused by "malicious intent." May be a result of human error - you
didn't mean to do it.
What are damages in reference to negligence? - ANSWER Anything awarded to
winning plaintiffs. Can be both "compensatory" & "punitive."
An EMD's job requires ___________ in accordance w/ the agency's standard. -
ANSWER confidentiality
To reduce liability, it must be approached at two levels: - ANSWER - Agency Risk
Management
- Personal (individual) Risk Management
What is a policy/procedure of Agency Risk Management? - ANSWER Use of a well-
organized written orientation & training program for new employees.
What is a common source of litigation? - ANSWER Argumentative / combative
attitude on the part of the EMD.
Because EMDs operate in a __________ & have to rely on the caller to give them
information. - ANSWER "blind environment"
What are the 3 Guidecard Types? - ANSWER - All callers Interrogation
- Individual Chief Complaint Guidecards
- Scripted Medical Instructions
Can the All Callers Interrogation guidecard be used on ALL types of 9-1-1 calls? -
ANSWER Yes!
What call type would a patient experiencing chest pains fall under? - ANSWER
Individual Chief Complaints
What call type would a person involved in a motor vehicle accident fall under? -
ANSWER Traumatic Incidents
What call type would a person experiencing cardiac arrest or obstructed airways fall
under? - ANSWER Time/Life Critical Events
