ATTSA TRAFFIC SUPERVISOR CERTIFICATION
EXAM
CH1 What is true about available resources within hospitality? - ANSWER pg.8
limited in supply
Therefore, must determine the best way to use available resources to reach
organizational goals
ch1 Supervisors must decide how best to use available resources to reach their
goals because all resources are?
A. Highly perishable
B. Of equal value
C. limited in supply
D. Company owned property - ANSWER C. limited in supply
pg.8 Therefore, must determine the best way to use available resources to reach
organizational goals
CH1 In a larger organization, who directs the work of the supervisors? - ANSWER
pg.7 Managers
who often have been promoted from a supervisory role
ch1 In larger hospitality organizations, who direct the work of supervisors?
A. Managers
B. Middle Managers
C. Top Managers
D. District Managers - ANSWER A. Managers
pg.7 who often have been promoted from a supervisory role
CH1 What are the three most important concepts for supervisors? - ANSWER pg.8
Authority, Delegation, and Responsibility
CH1 Why is it essential to delegate? - ANSWER pg.8 Shortage of time
Because a supervisor can't personally perform all of the tasks assigned to his or her
department or work area
ch1 Why must good supervisors delegate some tasks for which they are
responsible?
A. Shortage of time
B. Insufficient funds
,C. Lack of skills
D. Inability to prioritize - ANSWER A. Shortage of time
pg.8 Because a supervisor can't personally perform all of the tasks assigned to his or
her department or work area
CH1 What is the definition of "controlling?" - ANSWER pg.9 The supervisory task of
measuring actual results against expected results.
Also refers to safeguarding the operation's property and revenue.
ch1 What activity is performed when supervisors compare their actual results to their
projected results?
A. Organizing
B. Directing
C. Controlling
D. Planning - ANSWER C. Controlling
pg.9 The supervisory task of measuring actual results against expected results.
Also refers to safeguarding the operation's property and revenue.
CH1 What are supervisors' most important control tools? - ANSWER pg.9
Operating budgets
because they indicate revenue and expense expectations.
ch1 What are a supervisor's most important control tools?
A. Job Descriptions
B. Operating Budgets
C. Marketing Plans
D. Organizational Charts - ANSWER B. Operating Budgets
pg.9 because they indicate revenue and expense expectations.
CH1 What can supervisors do to boost morale and productivity? - ANSWER pg.11
Treat employees as individuals with genuine dignity and respect
CH1 What would be some of the actions we would take as we assume the role of
coach? - ANSWER pg.11 Complimenting an employee for desired behaviors and
correcting performance problems at the time they are observed
??- Providing support and encouragement to employees
- Working with employees to develop new skills and knowledge
- Working with employees to understand their personal goals and aspirations
- Meeting regularly with employees to monitor their progress
ch1 Select all the choices that relate to supervisors displaying the role of "coach"?
, A. Providing support and encouragement to employees
B. Working with employees to develop new skills and knowledge
C. Working with employees to understand their personal goals and aspirations
D. Meeting regularly with employees to monitor their progress - ANSWER ALL! (Not
in Chapter 1?)
A. Providing support and encouragement to employees
B. Working with employees to develop new skills and knowledge
C. Working with employees to understand their personal goals and aspirations
D. Meeting regularly with employees to monitor their progress
CH1 How do we define millennials? - ANSWER pg.12 those born from about 1982
to 2004
CH1 Define some strategies to better engage millennial workers - ANSWER ??
pg.12 Create opportunities for career progression and a more significant work-life
balance
CH1 What is the most important characteristic for all supervisors? - ANSWER
pg.13 Good communicator
ch1 What is a characteristic common to all effective supervisors?
A. Technologically experienced
B. Bilingual
C. Effective communicators
D. Holds a college degree - ANSWER C. Effective communicators
pg.13
ch1 TRUE OR FALSE: Supervisors can delegate the authority but not the
responsibility. - ANSWER TRUE
pg.8 If the employee fails, then the supervisor also fails.
ch1 Which function of management must be completed first in the management
process?
A. Evaluating
B. Controlling
C. Organizing
D. Planning - ANSWER D. Planning
pg.9 Strategic (long-term, general) or operational (short-term, specific) activities that
guide an organization to a desired state.
(Planning, Organizing, Coordinating, Staffing, Directing, Controlling, Evaluating)
ch1 What is the authority supervisors are granted by the organization that employs
them?
EXAM
CH1 What is true about available resources within hospitality? - ANSWER pg.8
limited in supply
Therefore, must determine the best way to use available resources to reach
organizational goals
ch1 Supervisors must decide how best to use available resources to reach their
goals because all resources are?
A. Highly perishable
B. Of equal value
C. limited in supply
D. Company owned property - ANSWER C. limited in supply
pg.8 Therefore, must determine the best way to use available resources to reach
organizational goals
CH1 In a larger organization, who directs the work of the supervisors? - ANSWER
pg.7 Managers
who often have been promoted from a supervisory role
ch1 In larger hospitality organizations, who direct the work of supervisors?
A. Managers
B. Middle Managers
C. Top Managers
D. District Managers - ANSWER A. Managers
pg.7 who often have been promoted from a supervisory role
CH1 What are the three most important concepts for supervisors? - ANSWER pg.8
Authority, Delegation, and Responsibility
CH1 Why is it essential to delegate? - ANSWER pg.8 Shortage of time
Because a supervisor can't personally perform all of the tasks assigned to his or her
department or work area
ch1 Why must good supervisors delegate some tasks for which they are
responsible?
A. Shortage of time
B. Insufficient funds
,C. Lack of skills
D. Inability to prioritize - ANSWER A. Shortage of time
pg.8 Because a supervisor can't personally perform all of the tasks assigned to his or
her department or work area
CH1 What is the definition of "controlling?" - ANSWER pg.9 The supervisory task of
measuring actual results against expected results.
Also refers to safeguarding the operation's property and revenue.
ch1 What activity is performed when supervisors compare their actual results to their
projected results?
A. Organizing
B. Directing
C. Controlling
D. Planning - ANSWER C. Controlling
pg.9 The supervisory task of measuring actual results against expected results.
Also refers to safeguarding the operation's property and revenue.
CH1 What are supervisors' most important control tools? - ANSWER pg.9
Operating budgets
because they indicate revenue and expense expectations.
ch1 What are a supervisor's most important control tools?
A. Job Descriptions
B. Operating Budgets
C. Marketing Plans
D. Organizational Charts - ANSWER B. Operating Budgets
pg.9 because they indicate revenue and expense expectations.
CH1 What can supervisors do to boost morale and productivity? - ANSWER pg.11
Treat employees as individuals with genuine dignity and respect
CH1 What would be some of the actions we would take as we assume the role of
coach? - ANSWER pg.11 Complimenting an employee for desired behaviors and
correcting performance problems at the time they are observed
??- Providing support and encouragement to employees
- Working with employees to develop new skills and knowledge
- Working with employees to understand their personal goals and aspirations
- Meeting regularly with employees to monitor their progress
ch1 Select all the choices that relate to supervisors displaying the role of "coach"?
, A. Providing support and encouragement to employees
B. Working with employees to develop new skills and knowledge
C. Working with employees to understand their personal goals and aspirations
D. Meeting regularly with employees to monitor their progress - ANSWER ALL! (Not
in Chapter 1?)
A. Providing support and encouragement to employees
B. Working with employees to develop new skills and knowledge
C. Working with employees to understand their personal goals and aspirations
D. Meeting regularly with employees to monitor their progress
CH1 How do we define millennials? - ANSWER pg.12 those born from about 1982
to 2004
CH1 Define some strategies to better engage millennial workers - ANSWER ??
pg.12 Create opportunities for career progression and a more significant work-life
balance
CH1 What is the most important characteristic for all supervisors? - ANSWER
pg.13 Good communicator
ch1 What is a characteristic common to all effective supervisors?
A. Technologically experienced
B. Bilingual
C. Effective communicators
D. Holds a college degree - ANSWER C. Effective communicators
pg.13
ch1 TRUE OR FALSE: Supervisors can delegate the authority but not the
responsibility. - ANSWER TRUE
pg.8 If the employee fails, then the supervisor also fails.
ch1 Which function of management must be completed first in the management
process?
A. Evaluating
B. Controlling
C. Organizing
D. Planning - ANSWER D. Planning
pg.9 Strategic (long-term, general) or operational (short-term, specific) activities that
guide an organization to a desired state.
(Planning, Organizing, Coordinating, Staffing, Directing, Controlling, Evaluating)
ch1 What is the authority supervisors are granted by the organization that employs
them?
