IBA Certification Exam Review
Questions And All Correct Answers.
You are leading a team of new hires and need to train them on innovative strategies and technologies
that will be used to develop an upcoming project. You send several e-mail messages with links to helpful
resources. But you soon realize this is an inefficient way to organize and share this information. Which
solution would provide a more efficient way to categorize and share this information? - Answer A.
Social tagging
Raoul has received a file attachment from a known individual. He has no reason to expect files from this
individual. Which of the following is an effective security strategy for Raoul to take? - Answer D. Before
opening the attachment, call or send a text or instant message to the individual to verify that he or she
meant to send it.
You received a text and a threatening voicemail from an angry customer who wants to immediately
discuss the shortcomings of a recently released product. You are about to walk into a mandatory
meeting with your top-level leadership team. Which of the following is your best course of action? -
Answer B. Request that the customer send his complaints by e-mail, knowing that any inappropriate
communication will be well documented.
You have just checked the balance in your bank account by logging into your bank's Web site. Which
protocol was most likely used for the transmission of your information? - Answer B. HTTPS
The App-A-Day company offers software applications for various topics. When a customer purchases a
desired application from the App-A-Day online store, he is directed to a page where he can download
the application directly. When the customer is redirected and begins downloading the application, which
specific standard protocol is most likely transferring the application? - Answer A. FTP
When using secure authentication, which of the following are required? - Answer D. A user name, a
password and encryption of transmitted data
You just started a small business and need to create a logo. Although you are technically savvy, your
artistic creativity is limited. You decide to launch a contest to seek creative ideas for your logo. Using the
Internet and social networking in this manner is known as: - Answer C. crowd sourcing
, You attend an online university that offers seminars on APA Style through its Writing Center. You
registered for the seminar and learn that the training will be provided over the Web. Although there is
no opportunity to ask questions, you find the live lecture to be engaging. Which Web based meeting
format was used? - Answer C. Webinar
You just received a joke that was e-mailed to you by a co-worker. You find the joke funny and consider
forwarding it to another co-worker that you trust. Which human resources issue do you risk by
forwarding the e-mail message? - Answer C. Offending a recipient who receives the joke as a result
from further forwarding
You are using an e-mail client that you are unfamiliar with. You need to send an e-mail with an
attachment but you do not see a feature labeled "attachment" anywhere on the client. What icon should
you look for that is commonly used to invoke the e-mail attachment option? - Answer D. Paperclip
You use a proprietary Windows-based program to generate architectural drawings and plans for your
freelance drafting business. You have a personal Web site and would like to share samples of your work
for potential new customers to review. To which file format should you convert your drawings so that
they are viewable regardless of the local operating system used by the individual viewing your site? -
Answer A. PDF
Which of the following is used to help non-technical users collectively classify and find information on a
site? - Answer A. Tagging
Which organization is responsible for managing domain names so that each one is unique, and (once
registered) cannot be used by an unauthorized individual or organization? - Answer A. ICANN
Your Web browser is currently open and displaying a popular sports site. You decide that you want to
browse to the CIW site without closing the browser. What is the most efficient way to accomplish this? -
Answer D. By typing the CIW site's URL (www.CIWcertified.com) in the address bar of your Web
browser
You are the technology coordinator for a small multi-national corporation with offices in Los Angeles,
New York, Tokyo and London. You have been asked to coordinate a live and interactive meeting that will
allow executives from each of the offices to meet virtually and share presentations. What is the best way
to achieve this desired goal? - Answer D. Web conference
Questions And All Correct Answers.
You are leading a team of new hires and need to train them on innovative strategies and technologies
that will be used to develop an upcoming project. You send several e-mail messages with links to helpful
resources. But you soon realize this is an inefficient way to organize and share this information. Which
solution would provide a more efficient way to categorize and share this information? - Answer A.
Social tagging
Raoul has received a file attachment from a known individual. He has no reason to expect files from this
individual. Which of the following is an effective security strategy for Raoul to take? - Answer D. Before
opening the attachment, call or send a text or instant message to the individual to verify that he or she
meant to send it.
You received a text and a threatening voicemail from an angry customer who wants to immediately
discuss the shortcomings of a recently released product. You are about to walk into a mandatory
meeting with your top-level leadership team. Which of the following is your best course of action? -
Answer B. Request that the customer send his complaints by e-mail, knowing that any inappropriate
communication will be well documented.
You have just checked the balance in your bank account by logging into your bank's Web site. Which
protocol was most likely used for the transmission of your information? - Answer B. HTTPS
The App-A-Day company offers software applications for various topics. When a customer purchases a
desired application from the App-A-Day online store, he is directed to a page where he can download
the application directly. When the customer is redirected and begins downloading the application, which
specific standard protocol is most likely transferring the application? - Answer A. FTP
When using secure authentication, which of the following are required? - Answer D. A user name, a
password and encryption of transmitted data
You just started a small business and need to create a logo. Although you are technically savvy, your
artistic creativity is limited. You decide to launch a contest to seek creative ideas for your logo. Using the
Internet and social networking in this manner is known as: - Answer C. crowd sourcing
, You attend an online university that offers seminars on APA Style through its Writing Center. You
registered for the seminar and learn that the training will be provided over the Web. Although there is
no opportunity to ask questions, you find the live lecture to be engaging. Which Web based meeting
format was used? - Answer C. Webinar
You just received a joke that was e-mailed to you by a co-worker. You find the joke funny and consider
forwarding it to another co-worker that you trust. Which human resources issue do you risk by
forwarding the e-mail message? - Answer C. Offending a recipient who receives the joke as a result
from further forwarding
You are using an e-mail client that you are unfamiliar with. You need to send an e-mail with an
attachment but you do not see a feature labeled "attachment" anywhere on the client. What icon should
you look for that is commonly used to invoke the e-mail attachment option? - Answer D. Paperclip
You use a proprietary Windows-based program to generate architectural drawings and plans for your
freelance drafting business. You have a personal Web site and would like to share samples of your work
for potential new customers to review. To which file format should you convert your drawings so that
they are viewable regardless of the local operating system used by the individual viewing your site? -
Answer A. PDF
Which of the following is used to help non-technical users collectively classify and find information on a
site? - Answer A. Tagging
Which organization is responsible for managing domain names so that each one is unique, and (once
registered) cannot be used by an unauthorized individual or organization? - Answer A. ICANN
Your Web browser is currently open and displaying a popular sports site. You decide that you want to
browse to the CIW site without closing the browser. What is the most efficient way to accomplish this? -
Answer D. By typing the CIW site's URL (www.CIWcertified.com) in the address bar of your Web
browser
You are the technology coordinator for a small multi-national corporation with offices in Los Angeles,
New York, Tokyo and London. You have been asked to coordinate a live and interactive meeting that will
allow executives from each of the offices to meet virtually and share presentations. What is the best way
to achieve this desired goal? - Answer D. Web conference
