HRM3706 ASSIGNMENT 5 SEMESTER 2 2024 PERFORMANCE MANAGEMENT AT ZONK’IZIZWE TRADING STORE Provide advice on how best to align the strategic objectives/goals of Zonk’izizwe Trading Store with the operational plan of the department and individual performan

BMZ ACADEMY




THE BMZ ACADEMY




@061 262 1185/068 053 8213




BMZ ACADEMY 061 262 1185/068 053 8213

, BMZ ACADEMY

Table of Contents
1.1 Aligning Strategic Objectives with Operational Plans and Individual Goals (20
Marks) ........................................................................................................................ 4

Alignment of Goals ................................................................................................. 4

SMART Goals ......................................................................................................... 5

Communication of Strategy .................................................................................... 6

Performance Indicators ........................................................................................... 6

Regular Feedback Mechanism ............................................................................... 7

Value-Driven Culture .............................................................................................. 7

Cascading Strategic Objectives .............................................................................. 7

Strategic Goal: Improving Customer Service .......................................................... 7

1.2 Performance Management Process for Average Performers (10 Marks) ............. 8

Stage of the performance management process (2 Marks) ....................................... 8

1.2.2 Ensuring realistic and achievable goals for underperformers (6 Marks) ............ 8

1.2.3 Justification (2 Marks) ....................................................................................... 9

1.3 Interventions for Poor Performers Who Dislike Repetitive Tasks (5 Marks) ......... 9

Job rotation ............................................................................................................. 9

Job enrichment ....................................................................................................... 9

Recognition and incentives ................................................................................... 10

Skill Development Opportunities ........................................................................... 10

1.4 Interventions for New Underperformers (15 Marks) ........................................... 10

Training and Development .................................................................................... 10

Job Shadowing and Mentorship ........................................................................... 11

Continuous Support and Supportive feedback ..................................................... 11



BMZ ACADEMY 061 262 1185/068 053 8213