SimChart 52
What is the process of deciding which phone calls should be forwarded to the physician
and which can be handled by the medical assistant? - answer Screening
Mr. Johnson also had a prostatic specific antigen test performed at this visit. After
looking at the results of that test, the physician makes a notation to call and have Mr.
Johnson come back into the office for further testing. The medical assistant looks at the
actual results and sees the result is listed as "high" without an actual numerical value.
The medical assistant tries to call Mr. Johnson three times with no answer. Which action
should the medical assistant take? - answer Send a registered letter with signature of
receipt required and document the tracking number
The medical assistant sends the letter to Mr. Johnson by regular mail and then realizes
they should have sent it registered mail. The medical assistant documents in the chart
"letter mailed by registered mail" but later feels guilty for putting inaccurate information
in the chart and confesses to the other medical assistant. The medical assistant states
"I forgot to send the letter by registered mail but I don't want to get in trouble." Which
guidance should the co-worker give or which action should they take at this point? -
answer Give the co-worker a chance to report their error, and correct it. If they refuse
report their action.
Mr. Johnson returns in one year for his repeat bloodwork. This year his results are as
follows: Cholesterol 280 mg/dL, HDL: 50 mg/dL, LDL: 78 mg/dL and triglycerides 122
mg/dL. Which laboratory test result is abnormal? - answer Cholesterol
The physician is with Mr. Johnson and another physician calls to speak to the doctor.
Which action by the medical assistant is best? - answer Transfer the call immediately
and interrupt the physician in the exam room
Mr. Johnson states to the medical assistant "I'm changing doctor's; that was extremely
rude for you to interrupt the doctor during my examination so he could take a telephone
call and I should be more important to your office. " Which response is most
appropriate? - answer “There was a physician on the phone for our doctor. I am sorry I
had to interrupt."
Later that day, a medical supply sales representative arrives in the office to talk with the
physician about a new piece of equipment. The physician has a full schedule and there
are patients who have already been waiting over an hour in the waiting room. Which
action is best and most appropriate? - answer Offer the sales representative the next
available pharmaceutical/sales rep appointment.
What is the process of deciding which phone calls should be forwarded to the physician
and which can be handled by the medical assistant? - answer Screening
Mr. Johnson also had a prostatic specific antigen test performed at this visit. After
looking at the results of that test, the physician makes a notation to call and have Mr.
Johnson come back into the office for further testing. The medical assistant looks at the
actual results and sees the result is listed as "high" without an actual numerical value.
The medical assistant tries to call Mr. Johnson three times with no answer. Which action
should the medical assistant take? - answer Send a registered letter with signature of
receipt required and document the tracking number
The medical assistant sends the letter to Mr. Johnson by regular mail and then realizes
they should have sent it registered mail. The medical assistant documents in the chart
"letter mailed by registered mail" but later feels guilty for putting inaccurate information
in the chart and confesses to the other medical assistant. The medical assistant states
"I forgot to send the letter by registered mail but I don't want to get in trouble." Which
guidance should the co-worker give or which action should they take at this point? -
answer Give the co-worker a chance to report their error, and correct it. If they refuse
report their action.
Mr. Johnson returns in one year for his repeat bloodwork. This year his results are as
follows: Cholesterol 280 mg/dL, HDL: 50 mg/dL, LDL: 78 mg/dL and triglycerides 122
mg/dL. Which laboratory test result is abnormal? - answer Cholesterol
The physician is with Mr. Johnson and another physician calls to speak to the doctor.
Which action by the medical assistant is best? - answer Transfer the call immediately
and interrupt the physician in the exam room
Mr. Johnson states to the medical assistant "I'm changing doctor's; that was extremely
rude for you to interrupt the doctor during my examination so he could take a telephone
call and I should be more important to your office. " Which response is most
appropriate? - answer “There was a physician on the phone for our doctor. I am sorry I
had to interrupt."
Later that day, a medical supply sales representative arrives in the office to talk with the
physician about a new piece of equipment. The physician has a full schedule and there
are patients who have already been waiting over an hour in the waiting room. Which
action is best and most appropriate? - answer Offer the sales representative the next
available pharmaceutical/sales rep appointment.
