USPS SSA WINDOW EXAM
What is GIST - Answers -Greet. Inquire, Suggest, Thank
What is the postal service mission? - Answers -Provide trusted, affordable universal
service
Why does the Postal service go by the 24 hr clock? - Answers -To keep process on task
to ensure collection and delivery is on time
What is the minimum size of a letter - Answers -3 1/2 x 5
What do you get with Priority Mail Express? - Answers -$100 insurance, 1-2 day
delivery Guarantee, Tracking
What do you get with USPS Tracking? - Answers -Day and time of delivery
What can you not purchase with a credit card? - Answers -Money orders, payment to
DOS for passports employee debt, trust funds, etc
What is the Max per Domestic money order? - Answers -$1000
What it the Max per International money order? - Answers -Up to $700
What are some trigger words? - Answers -you need to.. its not my problem, I cant/wont
What are some calming words? - Answers -I'm sorry... that sounds so frustrating, let me
help
What is oversized pricing? - Answers -Big and Heavy
What is the Max weight the Post office will accept? - Answers -70 lbs
How many bait money orders do you have? - Answers -3
Why do you have bait money orders? - Answers -to help aid in investigation to help
USPIS
Where would I go to find out if I can mail a fur coat to China? - Answers -IMM
(international Mail Manual)
Where do you keep your bait money orders? - Answers -Under your largest bills in your
till
What is an irregular sized package? - Answers -tube, film photo mailer
, What is the DMM used for? - Answers -Dom Mail Manual to see how to mail something
in the US
How often is the Retail digest published - Answers -bi-weekly
Where would I go to find out how to hang the POW flag - Answers -Postal bulletin
Why would someone want to use Signature Confirmation? - Answers -For added
security to insure item is signed when received
How often do you need to do your 1412 (end of day report) - Answers -daily and sign
with ink
What is Premium Forward service? - Answers -When a customer is mailed weekly via
priority mail all of their mail for a fee
How long is a permanent forward kept on file? - Answers -18 months
How much insurance can you purchase? - Answers -up to $5000
How many forms of ID do you need to rent a PO Box? - Answers -2 - One photo and
one with proof of address
How long can you hold your mail for? - Answers -min of 3 days no more than 30
If your in a market dominant area, do you pay a deposit for your PO Box keys? -
Answers -Yes
How many day do you have to verify info on a new PO Box rental - Answers -3 days
When do you issue a 2nd/Final notice on a certified item? - Answers -5 days
When do you return an unclaimed certified item - Answers -15 days
How much cash are you accountable for in your drawer? - Answers -$100
How much are you allowed to be short in your drawer - Answers -$10 or 10%
How often is your drawer audited - Answers -quarterly
Can you share your drawer? - Answers -NO
What is anonymous mail? - Answers -mail that bears postage stamps, weighs over 13
oz and is not presented to a retail clerk
What is GIST - Answers -Greet. Inquire, Suggest, Thank
What is the postal service mission? - Answers -Provide trusted, affordable universal
service
Why does the Postal service go by the 24 hr clock? - Answers -To keep process on task
to ensure collection and delivery is on time
What is the minimum size of a letter - Answers -3 1/2 x 5
What do you get with Priority Mail Express? - Answers -$100 insurance, 1-2 day
delivery Guarantee, Tracking
What do you get with USPS Tracking? - Answers -Day and time of delivery
What can you not purchase with a credit card? - Answers -Money orders, payment to
DOS for passports employee debt, trust funds, etc
What is the Max per Domestic money order? - Answers -$1000
What it the Max per International money order? - Answers -Up to $700
What are some trigger words? - Answers -you need to.. its not my problem, I cant/wont
What are some calming words? - Answers -I'm sorry... that sounds so frustrating, let me
help
What is oversized pricing? - Answers -Big and Heavy
What is the Max weight the Post office will accept? - Answers -70 lbs
How many bait money orders do you have? - Answers -3
Why do you have bait money orders? - Answers -to help aid in investigation to help
USPIS
Where would I go to find out if I can mail a fur coat to China? - Answers -IMM
(international Mail Manual)
Where do you keep your bait money orders? - Answers -Under your largest bills in your
till
What is an irregular sized package? - Answers -tube, film photo mailer
, What is the DMM used for? - Answers -Dom Mail Manual to see how to mail something
in the US
How often is the Retail digest published - Answers -bi-weekly
Where would I go to find out how to hang the POW flag - Answers -Postal bulletin
Why would someone want to use Signature Confirmation? - Answers -For added
security to insure item is signed when received
How often do you need to do your 1412 (end of day report) - Answers -daily and sign
with ink
What is Premium Forward service? - Answers -When a customer is mailed weekly via
priority mail all of their mail for a fee
How long is a permanent forward kept on file? - Answers -18 months
How much insurance can you purchase? - Answers -up to $5000
How many forms of ID do you need to rent a PO Box? - Answers -2 - One photo and
one with proof of address
How long can you hold your mail for? - Answers -min of 3 days no more than 30
If your in a market dominant area, do you pay a deposit for your PO Box keys? -
Answers -Yes
How many day do you have to verify info on a new PO Box rental - Answers -3 days
When do you issue a 2nd/Final notice on a certified item? - Answers -5 days
When do you return an unclaimed certified item - Answers -15 days
How much cash are you accountable for in your drawer? - Answers -$100
How much are you allowed to be short in your drawer - Answers -$10 or 10%
How often is your drawer audited - Answers -quarterly
Can you share your drawer? - Answers -NO
What is anonymous mail? - Answers -mail that bears postage stamps, weighs over 13
oz and is not presented to a retail clerk
