DFMC exam with complete solutions

DFMC exam with complete solutions




Critical Thinking - ANSWER- Using our intelligence and knowledge to reach
objective and rational viewpoints.

Good critical thinking is... - ANSWER- 1. Reasonable
2. Reflective
3. Aligned with Intellectual Standards

Decision Support - ANSWER- Enabling decision makers (others and ourselves) to
make INFORMED decisions that optimize RESOURCES and improve MISSION
effectiveness.

Scorekeeper Function - ANSWER- Keep score

Advisor Function - ANSWER- Advise

Scorekeeper Activities - ANSWER- Keep score and account for things

Advisor Activities - ANSWER- Make recommendations for change

Scorekeeper Relevance - ANSWER- Past to Present

Advisor Relevance - ANSWER- Future

Enabling decision makers (others and ourselves) to make ___________________
decisions that optimize ___________________ and improve ___________________
effectiveness. - ANSWER- 1. informed
2. resources
3. mission

The Decision Support Model includes how many steps? - ANSWER- Five (5)

,The Decision Support Model includes how many words? - ANSWER- Fourteen
(14)

The most important Decision Support Model step is what? - ANSWER- Identify the
Issue

What skills are important to good decision support? - ANSWER- 1. Critical
Thinking
2. Broad Perspective
3. Creativity
4. Analysis (Qualitative and Quantitative)
5. Communication Skills

What are the steps of the Decision Support Model? - ANSWER- 1. Identify the
Issue
2. Analyze the Issue
3. Develop Alternatives
4. Evaluate the Alternatives
5. Make a Recommendation

What is the purpose of the "Identify the Issue" step in the Decision Support
Model? - ANSWER- Allows one to frame the problem/question so a clear picture
of the issue can be created. It provides structure to the problem.

What are the tools used in the "Identify the Issue" step in the Decision Support
Model? - ANSWER- 1. Brainstorming
2. Fish Bone (Cause & Effect)
3. Five Wise

What is the deliverable of the "Identify the Issue" step in the Decision Support
Model? - ANSWER- Issue Statement or Question

What is the purpose of the "Analyze the Issue" step in the Decision Support
Model? - ANSWER- Study/determine the nature and relationships of the parts by
analysis. Simplify complex issues, understand the environment and logically gain
insight about the issue.

What are the tools used in the "Analyze the Issue" step in the Decision Support
Model? - ANSWER- 1. Affinity Diagram
2. Relations Diagram
3. "Q" Box

, What are the deliverables of the "Analyze the Issue" step in the Decision Support
Model? - ANSWER- 1. Relevant Facts
2. Necessary Assumptions
3. Valid Limitations
4. Defined and Weighted Evaluation Criteria

What criteria defines and adds goodness? - ANSWER- Evaluation Criteria

What criteria defines must haves and removes badness (a lack of goodness)? -
ANSWER- Screening Criteria

What are the characteristics of a good set of evaluation criteria? - ANSWER- 1.
Criteria measure "effectiveness" towards achieving objective (goodness)
2. Sufficient number of criteria (differentiate between alternatives)
3. Each criterion is distinctive (no double counting)
4. Each criterion is definable and measurable on a relative scale (degrees of
goodness)

What is the purpose of the "Develop Alternatives" step in the Decision Support
Model? - ANSWER- To get to the state where marginal benefits outweigh the
marginal costs.

What are the tools used in the "Develop Alternatives" step in the Decision
Support Model? - ANSWER- 1. SWOT
2. Brainstorming
3. Benchmarking

What is the deliverable of the "Develop Alternatives" step in the Decision Support
Model? - ANSWER- List of feasible and genuine alternatives (at least 3)

What are the methods of brainstorming? - ANSWER- 1. Spontaneous
2. Round Robin
3. Written

What is spontaneous brainstorming? - ANSWER- No rules and free-flowing (non-
judgemental). May turn into a dominated discussion.

What is round robin brainstorming? - ANSWER- Everyone has a chance to
contribute. Takes a little more time. Order Matters.