CVA Exam with complete solutions
When dealing with clients,which should NOT be done? - ANSWER- Treating every
client the same
A good way to determine the best service for your clients is by: - ANSWER- Get a
better understanding of them by asking questions and effectively listening to
their responses
Clients that rely entirely on your recommendations behave in such a manner
because ____. - ANSWER- They are unable to make the decision on their own
"They don't care how much you ____, until they know how much you care." -
ANSWER- Know
What is the clients single greatest expectation for staff? - ANSWER- That they
keep their word
True or False.
Because the doctor actually examines their pet, clients feel that that interaction
influences them more than interaction with any other staff members. - ANSWER-
False
Why is the location of the vet hospital important?(2) - ANSWER- It saves time and
provides convience to the customer.
True or False. Most clients say the Yellow Pages were the main source of referral.
- ANSWER- False
A ______ reputation spreads quicker than a ______ reputation. (2) - ANSWER-
Bad, Good
, True or False. Employees in the vet field see the same situation every day. -
ANSWER- False
What are some ways you can grow your personal knowledge? (3) - ANSWER-
Seminars, Reading, and One-On-One training
When working in a vet hospital "adjusting to change" is important; what is an
example of that? (2) - ANSWER- Working with Different Vets, New Drugs/Medicine
The number one cause of a person's failure to perform is the inability to ______. -
ANSWER- Follow Directions
True or False. Mistakes are easier to tolerate if they are volunteered rather than
discovered by management. - ANSWER- True
Professionalalism is largely based on ______. (2) - ANSWER- Appearance ,
Behavior
True or False. A clean reception area tells clients that a hospital is probably clean
throughout. - ANSWER- True
Record keeping is ______ responsibility. (3). - ANSWER- The veterinarians, the
receptionist, the technician
"If it isn't _____ it didn't happen" - ANSWER- Written
Which of the following is a shield for individuals who are performing radiographs
except
A. Dosimeter Badge
B.Lead Aprons
C.Leaded Eyeshields
D. Thyroid Shield - ANSWER- Dosimeter Badge
Repeated exposure to radiation causes all of the following except:
A. Decreases Fertility
B. Birth Defects
C. Flu-Like Symptoms
D. Shortened Life Span
E) Increased Risk of Cancer - ANSWER- C. Flu-Like Symptoms
When dealing with clients,which should NOT be done? - ANSWER- Treating every
client the same
A good way to determine the best service for your clients is by: - ANSWER- Get a
better understanding of them by asking questions and effectively listening to
their responses
Clients that rely entirely on your recommendations behave in such a manner
because ____. - ANSWER- They are unable to make the decision on their own
"They don't care how much you ____, until they know how much you care." -
ANSWER- Know
What is the clients single greatest expectation for staff? - ANSWER- That they
keep their word
True or False.
Because the doctor actually examines their pet, clients feel that that interaction
influences them more than interaction with any other staff members. - ANSWER-
False
Why is the location of the vet hospital important?(2) - ANSWER- It saves time and
provides convience to the customer.
True or False. Most clients say the Yellow Pages were the main source of referral.
- ANSWER- False
A ______ reputation spreads quicker than a ______ reputation. (2) - ANSWER-
Bad, Good
, True or False. Employees in the vet field see the same situation every day. -
ANSWER- False
What are some ways you can grow your personal knowledge? (3) - ANSWER-
Seminars, Reading, and One-On-One training
When working in a vet hospital "adjusting to change" is important; what is an
example of that? (2) - ANSWER- Working with Different Vets, New Drugs/Medicine
The number one cause of a person's failure to perform is the inability to ______. -
ANSWER- Follow Directions
True or False. Mistakes are easier to tolerate if they are volunteered rather than
discovered by management. - ANSWER- True
Professionalalism is largely based on ______. (2) - ANSWER- Appearance ,
Behavior
True or False. A clean reception area tells clients that a hospital is probably clean
throughout. - ANSWER- True
Record keeping is ______ responsibility. (3). - ANSWER- The veterinarians, the
receptionist, the technician
"If it isn't _____ it didn't happen" - ANSWER- Written
Which of the following is a shield for individuals who are performing radiographs
except
A. Dosimeter Badge
B.Lead Aprons
C.Leaded Eyeshields
D. Thyroid Shield - ANSWER- Dosimeter Badge
Repeated exposure to radiation causes all of the following except:
A. Decreases Fertility
B. Birth Defects
C. Flu-Like Symptoms
D. Shortened Life Span
E) Increased Risk of Cancer - ANSWER- C. Flu-Like Symptoms
