TEST: Outback host test with Solutions
Authentic Service Purpose Correct-To provide a memorable dining experience that makes
each guest's day better.
Host Commitment Correct-To smile and have genuine conversations with each guest.
Moments that Matter Correct-First impression, first bite, last impression
Phone Tagline Correct-Thank you for calling Outback Steakhouse in (location). This is
(name) speaking, how may I help you?
CROW Correct-Customer right of way
5-10 Rule Correct-If you're within 5 feet of a Guest, verbally acknowledge them. If they're
within 10 feet, make eye contact and smile!
Table ready means Correct-having menus, the table in mind, silverware, high chairs and
kids menus, and the server's name ready
, TEST: Outback host test with Solutions
call-ahead seating Correct-Seating method in which customers phone ahead to be put on
the waiting list for a table. Does not guarantee a table, but will be seated within 25 minutes.
ARM Correct-acknowledgement, reaction, and manager involvement
Most well-known outback appetizer Correct-Bloomin Onion served with spicy bloom sauce
(horseradish mayo) $7.99
Only alcoholic drink made with gold liquor Correct-Sauza Gold Coat Magarita
Steak Temps Correct-RARE: cool red center
MEDIUM RARE: warm red center
MEDIUM: hot pink center
MEDIUM WELL: slightly pink center
WELL: no pink
Steaks Offered Correct-Filet: 6 oz, 8 oz, most lean
Authentic Service Purpose Correct-To provide a memorable dining experience that makes
each guest's day better.
Host Commitment Correct-To smile and have genuine conversations with each guest.
Moments that Matter Correct-First impression, first bite, last impression
Phone Tagline Correct-Thank you for calling Outback Steakhouse in (location). This is
(name) speaking, how may I help you?
CROW Correct-Customer right of way
5-10 Rule Correct-If you're within 5 feet of a Guest, verbally acknowledge them. If they're
within 10 feet, make eye contact and smile!
Table ready means Correct-having menus, the table in mind, silverware, high chairs and
kids menus, and the server's name ready
, TEST: Outback host test with Solutions
call-ahead seating Correct-Seating method in which customers phone ahead to be put on
the waiting list for a table. Does not guarantee a table, but will be seated within 25 minutes.
ARM Correct-acknowledgement, reaction, and manager involvement
Most well-known outback appetizer Correct-Bloomin Onion served with spicy bloom sauce
(horseradish mayo) $7.99
Only alcoholic drink made with gold liquor Correct-Sauza Gold Coat Magarita
Steak Temps Correct-RARE: cool red center
MEDIUM RARE: warm red center
MEDIUM: hot pink center
MEDIUM WELL: slightly pink center
WELL: no pink
Steaks Offered Correct-Filet: 6 oz, 8 oz, most lean
