SimChart 39 Post-Case Quiz
True or false? Empathy and sympathy are basically the same thing. - -False
-True or False? The medical assistant notices that Casey and her mother are
noticeably quiet and looking sad. There was talk around the clinic that
Casey's dad suffered a major heart attack last night. The medical assistant
should only focus on patient education for bike safety and ignore the
patient's and mother's feelings. - -False
-Which of the following practices are helpful when communicating with non-
English speaking patients? - -Using pictures to demonstrate a procedure
-__________ is holding an opinion about all members of a specific group
based on oversimplified views of some of the members. - -Stereotyping
-True or false? A medical assistant must communicate with people from
many backgrounds and cultures. - -True
-True or False? An interpreter should be offered for a non-English speaking
family at the time the patient or patient's family makes an appointment to
see the provider. - -True
-True or false? Patient education should be conducted in a private exam
room so that the patient feels more comfortable asking questions. - -True
-True or False? The medical assistant would speak to Casey the same way,
using the same tone of voice as communicating with her mother. - -False
-Jean Burke, NP asks the medical assistant to print off educational material
for Casey regarding bike safety. The medical assistant should: - -Both B and
C are acceptable
-True or false? If the patient is young, the medical assistant should direct all
questions to the parent. - -False
-
True or false? Empathy and sympathy are basically the same thing. - -False
-True or False? The medical assistant notices that Casey and her mother are
noticeably quiet and looking sad. There was talk around the clinic that
Casey's dad suffered a major heart attack last night. The medical assistant
should only focus on patient education for bike safety and ignore the
patient's and mother's feelings. - -False
-Which of the following practices are helpful when communicating with non-
English speaking patients? - -Using pictures to demonstrate a procedure
-__________ is holding an opinion about all members of a specific group
based on oversimplified views of some of the members. - -Stereotyping
-True or false? A medical assistant must communicate with people from
many backgrounds and cultures. - -True
-True or False? An interpreter should be offered for a non-English speaking
family at the time the patient or patient's family makes an appointment to
see the provider. - -True
-True or false? Patient education should be conducted in a private exam
room so that the patient feels more comfortable asking questions. - -True
-True or False? The medical assistant would speak to Casey the same way,
using the same tone of voice as communicating with her mother. - -False
-Jean Burke, NP asks the medical assistant to print off educational material
for Casey regarding bike safety. The medical assistant should: - -Both B and
C are acceptable
-True or false? If the patient is young, the medical assistant should direct all
questions to the parent. - -False
-
