Test Bank for Communication in Nursing 10th Edition by Julia Balzer Riley 9780323871457 Chapter 1-30 Complete Guide.

Julia Balzer Riley
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TEST BANK

Communication in Nursing 10th Edition

, Table of Contents
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Chapterg1:gResponsible,gAssertive,gCaringgCommunicationgingNursinggChap
terg2:gThegClient-
NursegRelationship:gAgHelpinggRelationshipgChapterg3:gSolvinggProblemsg
Together
Chapterg4:gUnderstandinggEachgOther:gCommunicationgandgCulturegChapter
g5:gDemonstratinggWarmth
Chapterg6:gShowinggRespectgCh
apterg7:gBeinggGenuinegChapterg
8:gBeinggEmpatheticgChapterg9:g
UsinggSelf-
DisclosuregChapterg10:gBeinggspe
cificgChapterg11:gAskinggQuestio
nsgChapterg12:gExpressinggOpini
onsgChapterg13:gUsinggHumor
Chapterg14:gEmbracinggthegSpiritualgJourneygofgHealthgCaring,gMeaninggMakinggChapter
g15:gRequestinggSupport
Chapterg16:gOvercominggEvaluationgAnxietyg
Chapterg17:gWorkinggwithgFeedbackgCha
pterg18:gUsinggRelaxationgtechnique
Chapterg19:gIncorporatinggImagerygingProfessionalgPracticegandgSelf-
CaregChapterg20gIncorporatinggPositivegSelf-Talk
Chapterg21:g LearninggtogWorkgTogethergingGroups
Chapterg22:gThegChanginggWorldgofgElectronicgCommunicationgCh
apterg23:gLearninggConfrontationgskills
Chapterg24:gRefusinggUnreasonablegRequests
Chapterg25:gCommunicatinggAssertivelygandgResponsiblygwithgDistressedgClientsgandgColleaguesg
Chapterg26:gCommunicatinggAssertivelygandgResponsiblygwithgAggressivegClientsgandgColleaguesg
Chapterg27:gCommunicatinggAssertivelygandgResponsiblygwithgUnpopulargClients
Chapterg29:gCommunicatinggatgthegEnd-of-
LifegChapterg30:gContinuinggthegCommitment

,Balzer Riley: Communication in Nursing, 10th Edition
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Chapter 1: Responsible, Assertive, Caring Communication in Nursing
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TestgBankgMultipl

egChoice


1. Whichg statementg describesg theg affectiveg aspectg ofg learningg effectiveg
communicationgstrategies?

a. “Thegnursegshouldgusegclear,gdirectgstatementsgusinggobjectivegwords.”
b. “Thegnursegusesgbodyglanguagegthatgisgcongruentgwithgthegverbalgmessage.”
c. “Thegnursegbelievesgthatgpositivegcommunicationgstrategiesgbuildgconfidence.”
d. “Thegnursegpracticesgassertivegandgresponsiblegcommunicationgstrategies.”

ANS:C
Learningginvolvesgthreegdomains:gthegcognitivegaspectsg(understandinggandgmeaning),gaffec
tiveg aspectsg (feelings,g values,g andg attitudes),g andg psychomotorg aspectsg (physicalgcapab
ility).Learninggbasicgcommunicationgskillsginvolvesgthegcognitivegdomain;gbuildinggconfide
ncegthroughgagbeliefgingthegvaluegandgimpactgofgpositivegcommunicationgisgthegaffectivegdo
main;gandgputtinggskillsgintogactiongisgthegpsychomotorgdomain.DIF:gComprehensiongREF:g
p.g13gTOP:gIntegratedgProcess:g Communicationg andgDocumentationgMSC:gPsychosocialgI
ntegrity


2. Thegnursegmanagergasksgthegstaffgnursegtogworkgangextragshift.gWhichgresponsegbygt
hegstaffgnursegisgassertivegandgbasedgongrationalgbeliefs?

a. “Igdon’tgwantgyougupset,gsogIgwillgworkgextra.”
b. “WhygdogIgalwaysghavegtogcovergextragshifts?”
c. “Igamgnotgablegtogworkgangextragshift.”
d. “Ifgyougcan’tgfindganyonegelse,gIgwillgdogit.”

ANS:C
Thegstaffgnursegmaygturngdowngevengagreasonablegrequest;gangassertivegresponsegavoidsgirrat
ionalgbeliefs.gIrrationalgbeliefsgoccurgasgagresultgofgbeingganxiousgaboutgassertivenessgorgfoc
usinggongpossiblegnegativegoutcomes.DIF:gAnalysisgREF:gp.g8gTOP:gIntegratedgProcess:gCo
mmunicationgandgDocumentationgMSC:gSafegandgEffectivegCaregEnvironment:gManageme
ntgofgCare

, 3. Agnursegmanagergoffersgagstaffgnursegagchoicegbetweengworkingg8-gorg12-
hourgshifts.gWhichgstatement,gifgmadegbygthegstaffgnurse,gisgnonassertivegandgmaygresultg
ingagfrustratedgresponsegfromgthegnursegmanager?

a. “Igwantgtogdecidegthegshiftsgforgallgofgthegothergstaffgnurses.”
b. “Dogwhatevergyougwant.gItgdoesn’tgreallygmattergtogme.”
c. “Thankgyougforgofferinggmegagchoice.gIgpreferg12-hourgshifts.”
d. “YougwillgnevergbegablegtoggivegmegwhatgIgreallygwantgtogwork.”

ANS:B
Agstatementgthatgallowsgothersgtogmakegdecisionsgforgagpersongisgangexamplegofgagnonasserti
vegstylegofgcommunication;gthegresponsegofgothersgtogagnonassertivegstatementgmaygincludeg
disrespect,gguilt,ganger,gorgfrustration.gStatementsgthatgmakegchoicesgforgothersgorgthatgarega
ccusationsgaregexamplesgofgaggressivegstylesgofgcommunication;gthegresponsegofgothersgtoga
ngaggressivegstatementgmaygincludeghurt,gdefensiveness,gorghumiliation.gAgstatementgthatgal
lowsgmakinggone’sgowngdecisionsgisgangexamplegofgassertivegstylegofgcommunication;gthegre
sponsegofgothersgtogangassertivegstatementgmaygincludegmutualgrespect.DIF:gAnalysisgREF:g
p.g7gTOP:gIntegratedgProcess:gCommunicationgandgDocumentationgMSC:gSafegandgEffectiv
egCaregEnvironment:gManagementgofgCare


4. Thegnursegisgprovidinggcaregtogagpatientgwhogwasgadmittedgwithgheartgfailure.gThegpa
tientghasgnotgbeengfollowinggthegprescribedgdietgorgtakinggthegprescribedgmedications.g
Whichgtypegofgcommunicationgapproachgisgmostgimportantgforgthegnursegtogusegwithgthis
gpatientgtogfacilitategagchangegingself-caregbehavior?




a. Authoritative,ghonest,gandgoutrightgcommunication
b. Assertive,gresponsible,gandgcaringgcommunication
c. Aggressive,gsympathetic,gandgrealisticgcommunication
d. Positive,gexpert,gandgfocusedgcommunication

ANS:B
Communicationgmustgbegtechnicallygresponsible,gassertive,gandgcaringgtogfacilitategagchange
gingbehavior.DIF:gKnowledge/ComprehensiongREF:gp.g13gTOP:g IntegratedgProcess:gCom

municationgandgDocumentationgMSC:gPsychosocialgIntegrity


5. Whichg areg examplesg ofg ag nurseg whog isg communicatingg responsibly?g (Selectg allgt
hatgapply)

a. Theg nurseg usesg profanityg tog respondg tog ag clientg whog isg intoxicatedg andg verballyga
busive.
b. Thegnurseghelpsgagclientgtalkgtogfamilygmembersgaboutgdiscontinuingg
chemotherapy.