WRT CERTIFICATION QUESTIONS WITH
COMPLETE SOLUTION
l What document dictates the Standards for the
Water Damage Restoration Industry? - IICRC S500
What needs to be signed before restoration
begins? - Work Authorization or Emergency Service Agreement
What should be indicated on that contract? - It should contain sufficient detail regarding the work to be
performed, the timing and payment amount.
Why do we extract water from carpet multiple times? - A thorough extraction is required to reduce
drying time.
After the water is extracted, what dictates the rate of drying? - Evaporation or Rate of Evaporation
What should we do if we find pre-existing
damage? - Document and communicate.
What two tools are necessary to disengage the
carpet? - Knee Kicker and Carpet Awl
What is delamination? - Separation of Carpet from 1st and 2nd backing.
What can cause delamination? - Poor installment, stretching or folding.
What should we do if we discover significant
delamination on our project? - Document and communicate.
Is it okay to cut carpet seams? - Only if necessary.
What is the purpose of the skin on carpet cushion? - To help carpet slide over pad during installation.
Before a technician can wear a respirator, what needs to be done? - Fit test, medical evaluation and
training.
What is our first responsibility when arriving at any water loss? - Safety check and look for any potential
hazards.
Name two substances found in construction that are Federally regulated: - Lead and Asbestos.
For safety, with what should all our drying equipment be equipped? - Ground Fault Plugs and safety
screens.
, What should we do with equipment that has damaged electrical cords? - Tag equipment and mark them
as OUT OF SERVICE.
Where do we dispose of the water we collect on a water damage loss? - Federally regulated drainage
facility.
What must we do before we apply a biocide into a structure? - Advice and get consent.
What is a solution called when it reduces, but does not eliminate germs; produces a healthful condition?
- Sanitizer.
What is a solution called when it is used to produce a surface absent of life? - Sterilizer.
What must we follow every time we apply a government registered biocide? - Product Label.
Should we use air movers on moldy surfaces? - NO, NEVER, NUNCA!!!
What should we do if we encounter mold on the job? - Stop work, document and communicate.
What should we do if there is a disagreement in what is restorable on a sewage damage loss? - Stop
work and determine liability.
What PPE should a restorer wear - at a minimum - on a Category 3 loss? - Gloves, face masks and boots.
What does classification refer to? - Rate of evaporation.
What is a Class 1 water loss? - Under 5% of area is affected.
What is a Class 2 water loss? - 5% - 40% of area is affected.
What is a Class 3 water loss? - Above 40% of area is affected.
What is a Class 4 water loss? - Deeply held or bound moisture.
What does Category refer to? - Degree of contamination.
What is a Category 1 water loss? - Source that does not pose potential health risk. Source is sanitary.
What is a Category 2 water loss? - Water contains significant contamination and has
the potential to cause sickness.
What is a Category 3 water loss? - Grossly contaminated water that contains pathogenic, toxigenic or
other harmful agents.
What is a "Special Situation" water loss? - Water containing regulated hazardous materials and mold.
When does the carpet cushion always get replaced? - Category 2 and 3 water losses.
What should you wear on a Category 3 loss? - Gloves, face masks, eye protection and boots.
Where should we inspect when conducting our initial inspection? - All areas.
What meters should we use on the initial inspection? - Non-Invasive meters.
COMPLETE SOLUTION
l What document dictates the Standards for the
Water Damage Restoration Industry? - IICRC S500
What needs to be signed before restoration
begins? - Work Authorization or Emergency Service Agreement
What should be indicated on that contract? - It should contain sufficient detail regarding the work to be
performed, the timing and payment amount.
Why do we extract water from carpet multiple times? - A thorough extraction is required to reduce
drying time.
After the water is extracted, what dictates the rate of drying? - Evaporation or Rate of Evaporation
What should we do if we find pre-existing
damage? - Document and communicate.
What two tools are necessary to disengage the
carpet? - Knee Kicker and Carpet Awl
What is delamination? - Separation of Carpet from 1st and 2nd backing.
What can cause delamination? - Poor installment, stretching or folding.
What should we do if we discover significant
delamination on our project? - Document and communicate.
Is it okay to cut carpet seams? - Only if necessary.
What is the purpose of the skin on carpet cushion? - To help carpet slide over pad during installation.
Before a technician can wear a respirator, what needs to be done? - Fit test, medical evaluation and
training.
What is our first responsibility when arriving at any water loss? - Safety check and look for any potential
hazards.
Name two substances found in construction that are Federally regulated: - Lead and Asbestos.
For safety, with what should all our drying equipment be equipped? - Ground Fault Plugs and safety
screens.
, What should we do with equipment that has damaged electrical cords? - Tag equipment and mark them
as OUT OF SERVICE.
Where do we dispose of the water we collect on a water damage loss? - Federally regulated drainage
facility.
What must we do before we apply a biocide into a structure? - Advice and get consent.
What is a solution called when it reduces, but does not eliminate germs; produces a healthful condition?
- Sanitizer.
What is a solution called when it is used to produce a surface absent of life? - Sterilizer.
What must we follow every time we apply a government registered biocide? - Product Label.
Should we use air movers on moldy surfaces? - NO, NEVER, NUNCA!!!
What should we do if we encounter mold on the job? - Stop work, document and communicate.
What should we do if there is a disagreement in what is restorable on a sewage damage loss? - Stop
work and determine liability.
What PPE should a restorer wear - at a minimum - on a Category 3 loss? - Gloves, face masks and boots.
What does classification refer to? - Rate of evaporation.
What is a Class 1 water loss? - Under 5% of area is affected.
What is a Class 2 water loss? - 5% - 40% of area is affected.
What is a Class 3 water loss? - Above 40% of area is affected.
What is a Class 4 water loss? - Deeply held or bound moisture.
What does Category refer to? - Degree of contamination.
What is a Category 1 water loss? - Source that does not pose potential health risk. Source is sanitary.
What is a Category 2 water loss? - Water contains significant contamination and has
the potential to cause sickness.
What is a Category 3 water loss? - Grossly contaminated water that contains pathogenic, toxigenic or
other harmful agents.
What is a "Special Situation" water loss? - Water containing regulated hazardous materials and mold.
When does the carpet cushion always get replaced? - Category 2 and 3 water losses.
What should you wear on a Category 3 loss? - Gloves, face masks, eye protection and boots.
Where should we inspect when conducting our initial inspection? - All areas.
What meters should we use on the initial inspection? - Non-Invasive meters.
