Chapter 7: Professional Development
Programs
Certification - correct answer ✔✔The process through which an organization grants recognition to an
individual who meets certain established criteria
Cross-training - correct answer ✔✔Training in which an employee learns how to do work normally done
by someone in a different position
Delegation - correct answer ✔✔A process of working with and through others to complete a task or
project; it shares authority and entrusts employees to accomplish the tasks assigned to them.
Developmental goal - correct answer ✔✔A description of the knowledge and skills that need to be
gained or improved on to eliminate or reduce an employee's knowledge and skills gap.
Knowledge or skill gap - correct answer ✔✔A difference between the knowledge or skills a manager or
employee already has and those that are needed to do the job.
Mentoring - correct answer ✔✔A process in which an experienced employee
provides advice to less-experienced employees about concerns relating to the job, establishment, and
profession.
On-the-job-training (OJT) - correct answer ✔✔A one-on-one approach to training conducted at the work
site.
Professional development - correct answer ✔✔Any experience, training, and education provided to help
employees do their current jobs better and prepare them for other positions.
Succession planning - correct answer ✔✔A process used by many organizations to ensure that
employees will be recruited for and prepared to fill key positions when they become vacant.
Programs
Certification - correct answer ✔✔The process through which an organization grants recognition to an
individual who meets certain established criteria
Cross-training - correct answer ✔✔Training in which an employee learns how to do work normally done
by someone in a different position
Delegation - correct answer ✔✔A process of working with and through others to complete a task or
project; it shares authority and entrusts employees to accomplish the tasks assigned to them.
Developmental goal - correct answer ✔✔A description of the knowledge and skills that need to be
gained or improved on to eliminate or reduce an employee's knowledge and skills gap.
Knowledge or skill gap - correct answer ✔✔A difference between the knowledge or skills a manager or
employee already has and those that are needed to do the job.
Mentoring - correct answer ✔✔A process in which an experienced employee
provides advice to less-experienced employees about concerns relating to the job, establishment, and
profession.
On-the-job-training (OJT) - correct answer ✔✔A one-on-one approach to training conducted at the work
site.
Professional development - correct answer ✔✔Any experience, training, and education provided to help
employees do their current jobs better and prepare them for other positions.
Succession planning - correct answer ✔✔A process used by many organizations to ensure that
employees will be recruited for and prepared to fill key positions when they become vacant.
