Man Chapter 7

A _____ is a choice made from available alternatives. - answer-decision List the steps of the rational model of decision making in the correct order, with the first step listed at the top and the last step listed at the bottom. - answer-1. Identify the problem or opportunity 2. Think of alternative solutions. 3. Evaluate alternatives and select a solution 4. Implement and evaluate the solution chosen. The first stage in the rational decision-making process involves ______. - answer-identifying the problem Ryan learns that distribution problems caused a competitor's sales to fall in his region. He decides to take advantage of the situation by adding a salesperson to capture some of the competitor's lost business. Ryan is demonstrating how a(n) ______ affects decision making. - answer-opportunity Conducting a(n) ______ involves analyzing the underlying causes of a problem or an opportunity. - answer-diagnosis Which of the following is an accurate description of decision making? - answer-The process of identifying and choosing alternative courses of action What is the most valuable competitive resource for a manager who needs alternative solutions to a problem? - answer-Employees with ideas Which model of decision making explains how managers should use logic to determine the optimal means of furthering the organization's best interests? - answer-The rational model Which of the following questions would you use to evaluate alternatives in the third stage of the rational model of decision making? (Choose every correct answer.) - answer-Is it ultimately effective? Is it feasible? Is it ethical? Which of the following are examples of what can function as the first stage in rational decision making by managers? (Choose every correct answer.) - answer-Poor product quality Sales shortfalls Customer complaints In the fourth stage of rational decision making, managers will ______. - answer-implement and evaluate the chosen solution Situations that present possibilities for exceeding existing goals are known as ______. - answer-opportunities What are appropriate actions for a manager to take if a decision is not working as intended? (Choose every correct answer.) - answer-Start over. Give it more time. Try another alternative. Change it slightly. Ronnie's company uses large numbers of snow blowers. After several failed, Ronnie determined that the failures were due to defective motors and decided that the company would use a different vendor for future purchases. In this situation, Ronnie is making a(n) ______. - answer-diagnosis Which of these assumptions are made in the rational model of decision making? (Choose every correct answer.) - answer-Managers have complete, error-free information about alternative courses of action and their consequences. Managers are able to make logical decisions without prejudice or emotional blind spots. Managers will always select the course of action that they know will most benefit the organization. When Kendra's manager asked the team to come up with new ideas for attracting people to their trade show booth, Kendra suggested installing a video game in the booth. Which part of the rational decision-making process does Kendra's idea exemplify? - answer-Think up alternative solutions. Which of these are reasons for the increase in ethical violations among business leaders in the 21st century? (Choose every correct answer.) - answer-The 24/7 news cycle places more scrutiny on unethical behavior. Globalization allows businesses to operate in regions where ethical risks are greater. Digital communications are more susceptible to hackers and whistleblowers. What is the third stage of the rational model of decision making? - answer-Evaluate alternatives and select a solution. Which examples illustrate prosocial lying? (Choose every correct answer.) - answer-Martin inflates the sales figures on a quarterly report to make his boss look better. Jody approves a loan for a couple even though they are unlikely to be able to afford their payments. Successful implementation of major decisions requires which of the following? (Choose every correct answer.) - answer-Careful planning Sensitivity to those affected by the decision True or false: The increased focus on business ethics that followed the business scandals of the early 2000s, including the Enron collapse and civilian contractor abuses in Iraq, also lead to the growing use of ethics officers. - answer-True The results of rational decision making should be evaluated because things may occur that were not foreseen, a "law" in economics known as the Law of ______ Consequences. - answer-Unintended True or false: Soft skills do not have a role in evidence-based decision making. - answer-False The rational model of decision making is considered ______ in that it describes how managers should make decisions rather than how they actually make them. - answer-prescriptive Evidence-based management attempts to introduce which factor into the decision-making process? - answer-Rationality True or false: CEOs are at a higher risk of being fired for ethical violations than ever before because the public has become less forgiving of unethical behavior. - answer-True Which of these are part of the seven implementation principles of evidence-based decision making? (Choose every correct answer.) - answer-Treat your organization as an unfinished prototype. Like everything else, you still have to sell it. If all else fails, slow the spread of bad practice. In general, managers are most likely to tolerate unethical behavior among which of the following groups of employees? - answer-High-performing salespeople Select the reasons it can be difficult to make evidence based decisions. (Choose every correct answer.) - answer-People are trying to mislead you. There is too much evidence. There is not enough good evidence. Someone who is trained about matters of ethics in the workplace, particularly about resolving ethical dilemmas, is called a(n) ______. - answer-ethics officer An online retailer uses complex data-mining software to evaluate