DAT 122 Study Guide Exam.
According to Maslow's Hierarchy of Needs, _______ is pursued only once all other needs have been
met.
a. self-actualization
b. self-esteem
c. love
d. shelter - CORRECT ANSWER A, B, C, D
Carl Rogers coined the term _______, which is an expression of total love and respect, no matter what
the problem.
a. phenomenological approach
b. unconditional positive regard
c. humanistic theory
d. fully functioning human being - CORRECT ANSWER B
Individuals who help others to become fully functioning human beings are known as:
a. nuclear family members.
b. marital partners.
c. significant others.
d. professional counselor - CORRECT ANSWER C
Why is it important for all members of the dental team to respect the patient's decision to discontinue
treatment?
a. To remain in compliance with HIPAA regulations
b. To meet the patient's needs and understand his or her motives
c. To avoid complaints filed with the state dental board
d. To decrease the number of past due accounts - CORRECT ANSWER B
, When the assistant is on the phone and a call comes in, what is the proper way to answer the second
call?
a. "Dental Office, please hold."
b. "Dr. Smith's office. I am on the other line. Will you please call back in a few minutes?"
c. "Dr. Smith's office, this is Maryanne. May I ask who is calling and the reason for your call?" Answer the
question or explain that you are on the other line and will call her back in 10 minutes.
d. Allow the voice mail to pick up the call - CORRECT ANSWER C
Correctly using a patient's name during conversation is important. Which of the following is the correct
way to address a new patient?
a. Patients who are older than the staff should not be addressed by their first names.
b. One should use the patient's title (Mr., Mrs., Ms., or Dr.) and last name, unless requested by the
patient to do otherwise.
c. Use the patient's first name to convey a friendly atmosphere in the
office.
d. Call the patient Madam or Sir while in the waiting room to maintain
his or her privacy - CORRECT ANSWER B
Infection control is an expectation of all patients. How can the dental staff ensure patients that
appropriate infection controls are in place?
a. Post a sign in the restroom stating that all employees are to wash hands before returning to work.
b. After opening sterilized instruments, leave the wrapper on the tray so the patient will know that
sterile instruments are being used.
c. Inform the patient of the process and steps you take in the office to comply with standard
precautions.
d. Provide red sharps containers in each treatment room. - CORRECT ANSWER C
When a patient is noncompliant with the treatment plan, a
member of the treatment team should:
a. tell the patient that the doctor will no longer be able to treat him if
he does not comply with the treatment plan and follow instructions.
According to Maslow's Hierarchy of Needs, _______ is pursued only once all other needs have been
met.
a. self-actualization
b. self-esteem
c. love
d. shelter - CORRECT ANSWER A, B, C, D
Carl Rogers coined the term _______, which is an expression of total love and respect, no matter what
the problem.
a. phenomenological approach
b. unconditional positive regard
c. humanistic theory
d. fully functioning human being - CORRECT ANSWER B
Individuals who help others to become fully functioning human beings are known as:
a. nuclear family members.
b. marital partners.
c. significant others.
d. professional counselor - CORRECT ANSWER C
Why is it important for all members of the dental team to respect the patient's decision to discontinue
treatment?
a. To remain in compliance with HIPAA regulations
b. To meet the patient's needs and understand his or her motives
c. To avoid complaints filed with the state dental board
d. To decrease the number of past due accounts - CORRECT ANSWER B
, When the assistant is on the phone and a call comes in, what is the proper way to answer the second
call?
a. "Dental Office, please hold."
b. "Dr. Smith's office. I am on the other line. Will you please call back in a few minutes?"
c. "Dr. Smith's office, this is Maryanne. May I ask who is calling and the reason for your call?" Answer the
question or explain that you are on the other line and will call her back in 10 minutes.
d. Allow the voice mail to pick up the call - CORRECT ANSWER C
Correctly using a patient's name during conversation is important. Which of the following is the correct
way to address a new patient?
a. Patients who are older than the staff should not be addressed by their first names.
b. One should use the patient's title (Mr., Mrs., Ms., or Dr.) and last name, unless requested by the
patient to do otherwise.
c. Use the patient's first name to convey a friendly atmosphere in the
office.
d. Call the patient Madam or Sir while in the waiting room to maintain
his or her privacy - CORRECT ANSWER B
Infection control is an expectation of all patients. How can the dental staff ensure patients that
appropriate infection controls are in place?
a. Post a sign in the restroom stating that all employees are to wash hands before returning to work.
b. After opening sterilized instruments, leave the wrapper on the tray so the patient will know that
sterile instruments are being used.
c. Inform the patient of the process and steps you take in the office to comply with standard
precautions.
d. Provide red sharps containers in each treatment room. - CORRECT ANSWER C
When a patient is noncompliant with the treatment plan, a
member of the treatment team should:
a. tell the patient that the doctor will no longer be able to treat him if
he does not comply with the treatment plan and follow instructions.
