PCMH QA/QI MODULE
6 (NV EXAM 2) 2024
QUESTIONS WITH
COMPLETE
SOLUTIONS!!
PCMH QA/QI
Evatee 8/15/24 PCMH QA/QI
,PCMH QA/QI MODULE 6 (NV EXAM 2) 2024
QUESTIONS WITH COMPLETE SOLUTIONS!!
HCAHPS (hospital consumer assessment of healthcare providers and systems)
Answer - Demand for quality increases from patients, families, and staff.
__________ Is a survey instrument and a data collection methodology for
measuring patient's perceptions of their hospital experience.
With quality management in healthcare; outcomes must be measured and in
the philosophy of the organization.
Agency for healthcare research and quality (AHRQ)
national quality forum (NQF)
institute for healthcare improvement (IHI)
the joint commission (TJC)
quality and safety education for nurses (QSEN) Answer - What are some of the
key organizations for quality?
Quality management (QM) Answer - Philosophy which defines the healthcare
culture emphasizing customer satisfaction, innovation, and employee
involvement.
,Quality improvement (QI) Answer - Ongoing process to improve outcomes
based on customer needs (prevention of error, innovation)
Quality assurance Answer - Inspection or examination of conformity to a
standard
To improve systems and processes, not to assign blame or the culture of safety.
- Customers define quality
Outcomes Answer - Leaders, managers, and followers must be committed to QI
(quality improvement).
What is the goal of QM (quality management)?
Quality improvement (QI) focuses on _________ and the decision must be data
based.
Meet the needs of the customer
build quality performance into the work process
assemble interprofessional team to review identified needs /services
collect data to measure
establish measurable indicators
, select and implement plan to meet outcomes
collect data to evaluate achievement of outcomes Answer - What is the quality
improvement process (A.k.a. process improvement/PI)?
"Doing right "
inspection/assessment/monitoring
used to ensure standard of care, performance conforms to standards
improves performance when standards are not met
focuses on clinical aspects of care Answer - What is the quality assurance
process?
It is a comprehensive systematic approach that prevents errors before they
occur and identifies and corrects errors
Adverse events are decreased
safety and quality outcomes are maximized
optimizes patient outcomes
prevents patient care problems
6 (NV EXAM 2) 2024
QUESTIONS WITH
COMPLETE
SOLUTIONS!!
PCMH QA/QI
Evatee 8/15/24 PCMH QA/QI
,PCMH QA/QI MODULE 6 (NV EXAM 2) 2024
QUESTIONS WITH COMPLETE SOLUTIONS!!
HCAHPS (hospital consumer assessment of healthcare providers and systems)
Answer - Demand for quality increases from patients, families, and staff.
__________ Is a survey instrument and a data collection methodology for
measuring patient's perceptions of their hospital experience.
With quality management in healthcare; outcomes must be measured and in
the philosophy of the organization.
Agency for healthcare research and quality (AHRQ)
national quality forum (NQF)
institute for healthcare improvement (IHI)
the joint commission (TJC)
quality and safety education for nurses (QSEN) Answer - What are some of the
key organizations for quality?
Quality management (QM) Answer - Philosophy which defines the healthcare
culture emphasizing customer satisfaction, innovation, and employee
involvement.
,Quality improvement (QI) Answer - Ongoing process to improve outcomes
based on customer needs (prevention of error, innovation)
Quality assurance Answer - Inspection or examination of conformity to a
standard
To improve systems and processes, not to assign blame or the culture of safety.
- Customers define quality
Outcomes Answer - Leaders, managers, and followers must be committed to QI
(quality improvement).
What is the goal of QM (quality management)?
Quality improvement (QI) focuses on _________ and the decision must be data
based.
Meet the needs of the customer
build quality performance into the work process
assemble interprofessional team to review identified needs /services
collect data to measure
establish measurable indicators
, select and implement plan to meet outcomes
collect data to evaluate achievement of outcomes Answer - What is the quality
improvement process (A.k.a. process improvement/PI)?
"Doing right "
inspection/assessment/monitoring
used to ensure standard of care, performance conforms to standards
improves performance when standards are not met
focuses on clinical aspects of care Answer - What is the quality assurance
process?
It is a comprehensive systematic approach that prevents errors before they
occur and identifies and corrects errors
Adverse events are decreased
safety and quality outcomes are maximized
optimizes patient outcomes
prevents patient care problems
