CSSGB Primer Questions & Complete
Solutions 100% Correct
Philip B. Crosby - Correct Answer Senior Manager Involvement
4 Absolutes of Quality Management
quality cost measurements
W. Edwards Deming - Correct Answer 14 steps to quality management
plan, do, check, act cycle
improving production during WWII
teaching senior managers in Japan about quality
Armand Feigenbaum - Correct Answer total quality control
Top management involvement with quality control
Kaoru Ishikawa - Correct Answer Promoted use of quality circles
Developed "fishbone" diagram
Emphasized importance of internal customer
Joseph Juran - Correct Answer Connected to the Pareto Principle
Believed that the results should fit for use by the customer
Believed in getting top management involved
Walter Shewhart - Correct Answer Contributed to understanding of process variability. Developed
concept of statistical control charts.
Genichi Taguchi - Correct Answer Emphasized the minimization of variation.
Concerned with the cost of quality to society.
Extended Juran's concept of external failure.
Solutions 100% Correct
Philip B. Crosby - Correct Answer Senior Manager Involvement
4 Absolutes of Quality Management
quality cost measurements
W. Edwards Deming - Correct Answer 14 steps to quality management
plan, do, check, act cycle
improving production during WWII
teaching senior managers in Japan about quality
Armand Feigenbaum - Correct Answer total quality control
Top management involvement with quality control
Kaoru Ishikawa - Correct Answer Promoted use of quality circles
Developed "fishbone" diagram
Emphasized importance of internal customer
Joseph Juran - Correct Answer Connected to the Pareto Principle
Believed that the results should fit for use by the customer
Believed in getting top management involved
Walter Shewhart - Correct Answer Contributed to understanding of process variability. Developed
concept of statistical control charts.
Genichi Taguchi - Correct Answer Emphasized the minimization of variation.
Concerned with the cost of quality to society.
Extended Juran's concept of external failure.
