CNA Chapter 2: Foundations of Resident
Care Exam Questions With Actual
answers
nonverbal communication - ACCURATE ANSWER-communication using body
movements, gestures, and facial expressions rather than speech
when communicating with residents, the NA should remember to use these tips -
ACCURATE ANSWER--focus on the topic to be discussed
-face the resident while speaking and avoid talking into space
-talk with the resident not other staff members while giving care
-praise the resident and smile often
-encourage the resident to interact with him and others
-tell the resident when u r leaving the room
objective information - ACCURATE ANSWER-factual information collected using the
senses of sight, hearing, smell, and touch; also called signs
subjective information - ACCURATE ANSWER-Information from the patient's point of
view.
"I feel dizzy."
reporting observations accurately requires using which senses - ACCURATE ANSWER-
sight, hearing,touch,and smell
telephone communication guidelines - ACCURATE ANSWER-1. always identify your
facility's name, your name, and your position.
2.if the caller has to leave a message, write it down and repeat it to make sure you have
the correct message. (name, phone#, and short message)
, 3.thank the person for calling
communication barriers - ACCURATE ANSWER--resident does not hear NA, does not
hear correctly, or does not understand
-resident is difficult to understand
-Na, resident, or others use words that are nit understood
-NA uses slang or profanity
-NA uses cliches = cliches are phrases used over and over again. EX:"everything will be
fine"
-NA responds with "why"
-NA gives advice
-NA asks questions that only require yes/no answers
-resident speaks a dif lang
-NA or resident uses nonverbal communication
defense mechanisms - ACCURATE ANSWER-mental processes that protect individuals
from strong or stressful emotions and situations
common defense mechanisms - ACCURATE ANSWER-denial, repression,
regression,projection, reaction formation, rationalization, displacement, sublimation
culture - ACCURATE ANSWER-the enduring behaviors, ideas, attitudes, values, and
traditions shared by a group of people and transmitted from one generation to the next
guidelines for hearing impairment - ACCURATE ANSWER--hearing aid needs to be
cleaned daily(wipe it with special cleaning solution and soft cloth. DO NOT PUT IN
WATER. always store in case.turn off when not in use. remove before
showering,bathing,shampooing hair.)
-reduce or remove noise such as TVs, radios, and loud speech, close doors if
necessary
-speak softly and in goof lighting, light should be on NAs face
-do not mouth words in exaggerated way
Care Exam Questions With Actual
answers
nonverbal communication - ACCURATE ANSWER-communication using body
movements, gestures, and facial expressions rather than speech
when communicating with residents, the NA should remember to use these tips -
ACCURATE ANSWER--focus on the topic to be discussed
-face the resident while speaking and avoid talking into space
-talk with the resident not other staff members while giving care
-praise the resident and smile often
-encourage the resident to interact with him and others
-tell the resident when u r leaving the room
objective information - ACCURATE ANSWER-factual information collected using the
senses of sight, hearing, smell, and touch; also called signs
subjective information - ACCURATE ANSWER-Information from the patient's point of
view.
"I feel dizzy."
reporting observations accurately requires using which senses - ACCURATE ANSWER-
sight, hearing,touch,and smell
telephone communication guidelines - ACCURATE ANSWER-1. always identify your
facility's name, your name, and your position.
2.if the caller has to leave a message, write it down and repeat it to make sure you have
the correct message. (name, phone#, and short message)
, 3.thank the person for calling
communication barriers - ACCURATE ANSWER--resident does not hear NA, does not
hear correctly, or does not understand
-resident is difficult to understand
-Na, resident, or others use words that are nit understood
-NA uses slang or profanity
-NA uses cliches = cliches are phrases used over and over again. EX:"everything will be
fine"
-NA responds with "why"
-NA gives advice
-NA asks questions that only require yes/no answers
-resident speaks a dif lang
-NA or resident uses nonverbal communication
defense mechanisms - ACCURATE ANSWER-mental processes that protect individuals
from strong or stressful emotions and situations
common defense mechanisms - ACCURATE ANSWER-denial, repression,
regression,projection, reaction formation, rationalization, displacement, sublimation
culture - ACCURATE ANSWER-the enduring behaviors, ideas, attitudes, values, and
traditions shared by a group of people and transmitted from one generation to the next
guidelines for hearing impairment - ACCURATE ANSWER--hearing aid needs to be
cleaned daily(wipe it with special cleaning solution and soft cloth. DO NOT PUT IN
WATER. always store in case.turn off when not in use. remove before
showering,bathing,shampooing hair.)
-reduce or remove noise such as TVs, radios, and loud speech, close doors if
necessary
-speak softly and in goof lighting, light should be on NAs face
-do not mouth words in exaggerated way
