SPECIMEN PROCESSING CH12 SMARTBOOK
______ is achieving complete correctness or acceptable measures as close as possible to the
true value. - ANS-accuracy
From whom do patients form their perception of laboratory quality? - ANS-phlebotomists
Total quality management involves who from the healthcare team? - ANS-all members of the
health care team
patients who only receive _____ needlestick(s) are more positive about their experience -
ANS-one
Quality cost management in a laboratory includes the cost of _____ - ANS-- repeating a test if
necessary
- maintaining customer satisfaction
- correcting errors in a process
Precision means - ANS-the ability to give nearly the same result when performed repeatedly
What is a quality management system? - ANS-- a set of quality objectives to achieve goals and
methods used to monitor achievement of objectives
- a system that establishes the quality of objectives
Processes for ensuring quality include - ANS-- quality management systems
- total quality management
- quality control
What is the highest level of quality oversight that is managed at the organizational and
institutional level? - ANS-total quality management
Quality assurance looks at the performance of a process to make sure that _____ - ANS--
mistakes are found and corrected
- all results are correct
What are some ways that a patient might evaluate a phlebotomist's services? - ANS-- the
absence of bruising to the site
- how many needlesticks were required
- the phlebotomist's dress and communication skills
What are rules of practice? - ANS-standards
, Quality cost management works closely with ______ - ANS-total quality management
What are some items that indicators assess or measure? - ANS-- timeliness
- accuracy
- customer satisfaction
A quality management system is _____ - ANS-- a set of quality objectives established to
achieve the goals identified by TQM
- a set of methods used to monitor the achievement of TQM goals
For a plasma cortisol level draw, inform the patient that it must be taken between ______ -
ANS-7:00 am and 9:00 am
Quality assurance guarantees quality patient care by ______ - ANS-continued reassessment of
all processes
What steps must take place when a variance is identified? - ANS-- evaluate the whole process
- prepare the patient prior to specimen collection
- prepare the equipment prior to specimen collection
Outcomes of quality assurance include: - ANS-- error detection activities.
- corrective and preventive activities
What are examples of quality control in phlebotomy? - ANS-- checking all needles for defects
- checking expiration dates on evacuated tubes
Observable events used as evidence are called _____ - ANS-indicators
true or false: standard operating procedures are generalized guidelines about how to perform a
certain aspect of a task. - ANS-false
A control material is ______ - ANS-used when doing equipment system checks
Things that can change a test's results include - ANS-- if the patient has been moving around
- the time of day
Quality control activities help guarantee that - ANS-- tests are performed on the correct patient
- reliable results are reported
- specimens are handled appropriately
Defective needles may cause Blank______ for the patient. - ANS-pain
Specific sets of written instructions about how to perform a certain aspect of a task are called: -
ANS-standard operation procedures
______ is achieving complete correctness or acceptable measures as close as possible to the
true value. - ANS-accuracy
From whom do patients form their perception of laboratory quality? - ANS-phlebotomists
Total quality management involves who from the healthcare team? - ANS-all members of the
health care team
patients who only receive _____ needlestick(s) are more positive about their experience -
ANS-one
Quality cost management in a laboratory includes the cost of _____ - ANS-- repeating a test if
necessary
- maintaining customer satisfaction
- correcting errors in a process
Precision means - ANS-the ability to give nearly the same result when performed repeatedly
What is a quality management system? - ANS-- a set of quality objectives to achieve goals and
methods used to monitor achievement of objectives
- a system that establishes the quality of objectives
Processes for ensuring quality include - ANS-- quality management systems
- total quality management
- quality control
What is the highest level of quality oversight that is managed at the organizational and
institutional level? - ANS-total quality management
Quality assurance looks at the performance of a process to make sure that _____ - ANS--
mistakes are found and corrected
- all results are correct
What are some ways that a patient might evaluate a phlebotomist's services? - ANS-- the
absence of bruising to the site
- how many needlesticks were required
- the phlebotomist's dress and communication skills
What are rules of practice? - ANS-standards
, Quality cost management works closely with ______ - ANS-total quality management
What are some items that indicators assess or measure? - ANS-- timeliness
- accuracy
- customer satisfaction
A quality management system is _____ - ANS-- a set of quality objectives established to
achieve the goals identified by TQM
- a set of methods used to monitor the achievement of TQM goals
For a plasma cortisol level draw, inform the patient that it must be taken between ______ -
ANS-7:00 am and 9:00 am
Quality assurance guarantees quality patient care by ______ - ANS-continued reassessment of
all processes
What steps must take place when a variance is identified? - ANS-- evaluate the whole process
- prepare the patient prior to specimen collection
- prepare the equipment prior to specimen collection
Outcomes of quality assurance include: - ANS-- error detection activities.
- corrective and preventive activities
What are examples of quality control in phlebotomy? - ANS-- checking all needles for defects
- checking expiration dates on evacuated tubes
Observable events used as evidence are called _____ - ANS-indicators
true or false: standard operating procedures are generalized guidelines about how to perform a
certain aspect of a task. - ANS-false
A control material is ______ - ANS-used when doing equipment system checks
Things that can change a test's results include - ANS-- if the patient has been moving around
- the time of day
Quality control activities help guarantee that - ANS-- tests are performed on the correct patient
- reliable results are reported
- specimens are handled appropriately
Defective needles may cause Blank______ for the patient. - ANS-pain
Specific sets of written instructions about how to perform a certain aspect of a task are called: -
ANS-standard operation procedures
