MIS 200: CHAPTER 2
Supply chain management (SCM) - ANS-tracks inventory and information among business
processes and across companies
Supply chain management (SCM) system - ANS-IT system that supports supply chain
management
Just-in-time (JIT) - ANS-method for producing or delivering a product or service just at he tme
the customer wants it
Inter-modal transportation - ANS-multiple transportation channels (railway, truck, etc...) to move
products from origin destination
- creates supply chain complexities
Opportunities of SCM - ANS-1. business strategy: overall cost leadership, running the
organization (RGT) framework
2. goal is to squeeze out every penny of cost possible in the supply chain
3. optimizing fulfillment, logistics, production, revenue, and profit and cost and price
Customer relationship management (CRM) system - ANS-uses information about customers to
gain insight into their needs, wants, and behaviors in order to serve them better
Multi-channel service delivery - ANS-multiple ways in which customers can interact with a
business
Sales force automation (SFA) systems - ANS-automatically track all the steps in the sales
process
1. sales lead tracking
2. listing potential customers
3. market and customer analysis
4. product configuration
5. getting repeat customers
Opportunities for CRM - ANS-1. business strategy
2. classic goals
Business strategy - ANS-- differentiation and focus
- growing the organization
Classic goals - ANS-- treating customers better
- understanding their needs and wants
Supply chain management (SCM) - ANS-tracks inventory and information among business
processes and across companies
Supply chain management (SCM) system - ANS-IT system that supports supply chain
management
Just-in-time (JIT) - ANS-method for producing or delivering a product or service just at he tme
the customer wants it
Inter-modal transportation - ANS-multiple transportation channels (railway, truck, etc...) to move
products from origin destination
- creates supply chain complexities
Opportunities of SCM - ANS-1. business strategy: overall cost leadership, running the
organization (RGT) framework
2. goal is to squeeze out every penny of cost possible in the supply chain
3. optimizing fulfillment, logistics, production, revenue, and profit and cost and price
Customer relationship management (CRM) system - ANS-uses information about customers to
gain insight into their needs, wants, and behaviors in order to serve them better
Multi-channel service delivery - ANS-multiple ways in which customers can interact with a
business
Sales force automation (SFA) systems - ANS-automatically track all the steps in the sales
process
1. sales lead tracking
2. listing potential customers
3. market and customer analysis
4. product configuration
5. getting repeat customers
Opportunities for CRM - ANS-1. business strategy
2. classic goals
Business strategy - ANS-- differentiation and focus
- growing the organization
Classic goals - ANS-- treating customers better
- understanding their needs and wants
