Chapter 2 - True/False
Operational management is responsible for directing the day-to-day operations of the business
and therefore needs transaction-level information. - ANS-True
You would use an MIS to help decide whether to introduce a new product line. - ANS-False
Online collaboration tools eliminate the need for global firms to have synchronous collaboration.
- ANS-True
Transaction processing systems are most commonly used by the senior management level of
an organization. - ANS-False
A transaction processing system is a computerized system that performs and records the daily
routine transactions necessary to conduct business. - ANS-True
A hotel reservation system is a typical example of a management information system. -
ANS-False
Management information systems typically support nonroutine decision making. - ANS-False
Enrolling employees in benefits plans is a business process handled by the finance and
accounting function. - ANS-False
Functional systems that support business processes within a single functional group, such as
human resources, are being phased out in favor of cross-functional systems. - ANS-True
Managers need TPSs to monitor the status of internal operations and the firm's relations with
the external environment. - ANS-True
Most MISs use sophisticated mathematical models or statistical techniques. - ANS-False
Decision-support systems help managers make decisions that are unique, rapidly changing, and
not easily specified in advance. - ANS-True
Decision-support systems use internal information as well as information from external sources.
- ANS-True
ESSs are designed to serve the middle management of the organization. - ANS-False
ESSs are designed to incorporate data about external events, but they also draw summarized
information from internal MIS and DSS. - ANS-True
Operational management is responsible for directing the day-to-day operations of the business
and therefore needs transaction-level information. - ANS-True
You would use an MIS to help decide whether to introduce a new product line. - ANS-False
Online collaboration tools eliminate the need for global firms to have synchronous collaboration.
- ANS-True
Transaction processing systems are most commonly used by the senior management level of
an organization. - ANS-False
A transaction processing system is a computerized system that performs and records the daily
routine transactions necessary to conduct business. - ANS-True
A hotel reservation system is a typical example of a management information system. -
ANS-False
Management information systems typically support nonroutine decision making. - ANS-False
Enrolling employees in benefits plans is a business process handled by the finance and
accounting function. - ANS-False
Functional systems that support business processes within a single functional group, such as
human resources, are being phased out in favor of cross-functional systems. - ANS-True
Managers need TPSs to monitor the status of internal operations and the firm's relations with
the external environment. - ANS-True
Most MISs use sophisticated mathematical models or statistical techniques. - ANS-False
Decision-support systems help managers make decisions that are unique, rapidly changing, and
not easily specified in advance. - ANS-True
Decision-support systems use internal information as well as information from external sources.
- ANS-True
ESSs are designed to serve the middle management of the organization. - ANS-False
ESSs are designed to incorporate data about external events, but they also draw summarized
information from internal MIS and DSS. - ANS-True
