ABQUARP Exam Questions And Answers 100% Verified.

ABQUARP Exam Questions And Answers 100% Verified. How is quality defined? - answerno errors, degree of excellence, do the right thing and do it well. Meeting customers expectations, exceed expectations. What is quality mgmt.? - answerexamine the process to delivery of care, the outcomes measured plan-do-check-act - answerWalter Shewhart Edward Deming - answerintroduced statistical process to improve quality He recognized importance of having accurate and meaningful infor to improve quality Demings 7 deadly diseases - answerlack of consistency, emphasis on short term profits, eval of performanmce,job hopping, excessive medical cost, excessive liability Joseph Juran - answerintroduced Total Quality Control Philip Crosby - answerHe added financial consequences to quality performance Savings are generated by "doing things right the first time" Quality Mangt. QM - answerapproaches to imporving quality emphasis on preventing errors, empowerment of employees, improve performance, focus on supplier relationships Quality Assurance - answeraddresses negative outcomes ( sentinel events). Hx punishment of peers Quality Improvement - answerimproving on outcomes that are consider satisfactory, get better. Typically focus on process and systems, no individuals Continuous Quality Improvement - answeruses a systematic process, enhance performance. Looks at processes, not individual. ( ex laparoscopy, less hospt stay) Total quality management - answeruses QA, QI, CQM and focuses on customer desire Sentinel Event - answerunexpected death, unrelated loss of function, IP suicide, infant abduction, transfusion rxn, wrong site surgery Root Cause Analysis - answerAnalyzing a sentinel event, must assess the culture. Credentialing - answerKey part of QM.Make sure the right person , right knowledge in the right position Risk Mgt. - answerFocus on monetary loss by eliminating negative outcomes. Includes insurance, pt satisfaction and legal issues.. Improve documentation. Medical records analysis is very helpful Ultimate responsibility is the governing body of the hospital. UR - answerformal review of the consumption of all resources in the delivery of care., Can be prospective, concurrent or retrospective .Reduce resources to achieve the same result. Infection Control - answerFocus on Outcomes, looks at transmission of illness to providers, staff and visitors. Reduce risk of future infection Outcome studies - answerimportant to analyze effectiveness. Computer generated outcomes best. self report survey are vulnerable to inaccuracy, single review least reliable. Peer review - answerAn individual c similar training and the one being reviewed. 1-chart rev 2-patterns 3- peer intervention PRO- peer review organization - answer1972-82 was physician controlled, nonprofit org that looked at Medicare IP, Utilization and quality. Changed to PSRO in 1982 via the Tax Equity and Fiscal Responsibility act QARI- quality assurance reform initiative - answer1993- to assist states develop QI systems, focus on clinical studies QISMC- quality improvement for system of Managed Care - answer1996-Federal govt formed as a guide for quality mgt, esp for Medicare and Medicaid -Designed to strengthen the efforts to protect and improve health and satisfaction to Medicare and Medicaid enrollees -clarifies responsibility in promoting quality -promotes partnership -develop coordinated quality oversight