ABQUARP exam questions with answers
how is quality defined? no errors, degree of excellence, do the right thing and do it well. Meeting customers expectations, exceed expectations. What is quality mgmt.? examine the process to delivery of care, the outcomes measured plan-do-check-act Walter Shewhart Edward Deming introduced statistical process to improve quality He recognized importance of having accurate and meaningful infor to improve quality Demings 7 deadly diseases lack of consistency, emphasis on short term profits, eval of performanmce,job hopping, excessive medical cost, excessive liability Joseph Juran introduc
Información del documento
- Subido en
- 15 de julio de 2024
- Número de páginas
- 16
- Escrito en
- 2023/2024
- Tipo
- Examen
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