USPS CLERK TEST EXAM 2024
Who does same duties as SSA but also supports back office? - CORRECT ANSWERS-Sales and Services Distribution Associate SSDA
Who are responsible for ensuring that employees are properly trained - CORRECT ANSWERS-The supervisor
What are some barriers to effective listening? - CORRECT ANSWERS-noise, day dreaming, preoccupied, info overload, environment, physical impairment, lack of interest assumptions, defensiveness, evaluating and judging, clarification planning your response.
What is the difference between verbal and nonverbal communication? - CORRECT ANSWERS-Verbal. Nonverbal, body language, facial expressions
What is the minimum and maximum weight of a package mailed priority mail? - CORRECT ANSWERS-No minimum, maximum 70 lbs
Name 6 shipping services that the post office offers - CORRECT ANSWERS-
priority mail express, priority mail, first class package, ground, parcel return service, international
how can you obtain a PME label - CORRECT ANSWERS-Post Office online or kiosk
How many surcharges does the post office have for our shipping services? Describe each one - CORRECT ANSWERS-Balloon Price-OM, zone 1-4 20 lbs 84 inches. Ground-zone 5-9 20 lbs over 84 inches. Dimensional Weight-PM zones 5-9 that exceed 1 cubic foot. Oversized-Ground 5-9 108 inches up to 130
How do you build customer relationships? - CORRECT ANSWERS-Positive attitude, listening, communication, adapt to change, product knowledge, listen to your customer, be the best
What are two types of communication? - CORRECT ANSWERS-Verbal and non-verbal
Commercial base pricing incentives apply to what - CORRECT ANSWERS-
postage only What is the difference between HFPU and Post Office addressee? - CORRECT ANSWERS-Hold for pick up-addressee receives a text arrives at PO. addressee it is delivered to the address by sender
Name the Six Retail Moments that Matter? - CORRECT ANSWERS-First impression, Urgency, Clean, Pride Inside, Transitioning to front, Solutions.
By federal law all Postal Service employees are mandated to do what with all
mail while in our custody? - CORRECT ANSWERS-Protect and preserve
What provides a convenient way for merchant who send a large volume of parcels to receive merchandise from their customers? - CORRECT ANSWERS-
Bulk Parcel Return Service
Who are considered business leaders and community anchors that local contacts the Postal Service needs to increase its share of the shipping market - CORRECT ANSWERS-post master
Who help customers identify mailing needs ensures customers complete required forms before they reach the window, and answers customer questions - CORRECT ANSWERS-lobby assistant
Why is our Postal Brand important? - CORRECT ANSWERS-customers have a choice. Retail is face brand. Customers confidence see our brand.
In what events can you get a refund on a PME package? - CORRECT ANSWERS-If service commitment is not met
What is the Postal Mission? - CORRECT ANSWERS-reliable, efficient, affordable delivery service that connects businesses grow.
What is the Postal Vision? - CORRECT ANSWERS-all citizens to connect, businesses to grow, and communities in a digital world.
How much of communication is devoted to listening - CORRECT ANSWERS-
50%
What services does Postal Tracking Provide? - CORRECT ANSWERS-Date, Zip Code, and the time delivered
Insurance purchased at any Self-Service Kiosk, or at usps.com cannot be combined with insurance purchased where? - CORRECT ANSWERS-Retail Counter
Can a clerk accept pre-canceled stamps for payment for insured mail services? - CORRECT ANSWERS-no
Who does same duties as SSA but also supports back office? - CORRECT ANSWERS-Sales and Services Distribution Associate SSDA
Who are responsible for ensuring that employees are properly trained - CORRECT ANSWERS-The supervisor
What are some barriers to effective listening? - CORRECT ANSWERS-noise, day dreaming, preoccupied, info overload, environment, physical impairment, lack of interest assumptions, defensiveness, evaluating and judging, clarification planning your response.
What is the difference between verbal and nonverbal communication? - CORRECT ANSWERS-Verbal. Nonverbal, body language, facial expressions
What is the minimum and maximum weight of a package mailed priority mail? - CORRECT ANSWERS-No minimum, maximum 70 lbs
Name 6 shipping services that the post office offers - CORRECT ANSWERS-
priority mail express, priority mail, first class package, ground, parcel return service, international
how can you obtain a PME label - CORRECT ANSWERS-Post Office online or kiosk
How many surcharges does the post office have for our shipping services? Describe each one - CORRECT ANSWERS-Balloon Price-OM, zone 1-4 20 lbs 84 inches. Ground-zone 5-9 20 lbs over 84 inches. Dimensional Weight-PM zones 5-9 that exceed 1 cubic foot. Oversized-Ground 5-9 108 inches up to 130
How do you build customer relationships? - CORRECT ANSWERS-Positive attitude, listening, communication, adapt to change, product knowledge, listen to your customer, be the best
What are two types of communication? - CORRECT ANSWERS-Verbal and non-verbal
Commercial base pricing incentives apply to what - CORRECT ANSWERS-
postage only What is the difference between HFPU and Post Office addressee? - CORRECT ANSWERS-Hold for pick up-addressee receives a text arrives at PO. addressee it is delivered to the address by sender
Name the Six Retail Moments that Matter? - CORRECT ANSWERS-First impression, Urgency, Clean, Pride Inside, Transitioning to front, Solutions.
By federal law all Postal Service employees are mandated to do what with all
mail while in our custody? - CORRECT ANSWERS-Protect and preserve
What provides a convenient way for merchant who send a large volume of parcels to receive merchandise from their customers? - CORRECT ANSWERS-
Bulk Parcel Return Service
Who are considered business leaders and community anchors that local contacts the Postal Service needs to increase its share of the shipping market - CORRECT ANSWERS-post master
Who help customers identify mailing needs ensures customers complete required forms before they reach the window, and answers customer questions - CORRECT ANSWERS-lobby assistant
Why is our Postal Brand important? - CORRECT ANSWERS-customers have a choice. Retail is face brand. Customers confidence see our brand.
In what events can you get a refund on a PME package? - CORRECT ANSWERS-If service commitment is not met
What is the Postal Mission? - CORRECT ANSWERS-reliable, efficient, affordable delivery service that connects businesses grow.
What is the Postal Vision? - CORRECT ANSWERS-all citizens to connect, businesses to grow, and communities in a digital world.
How much of communication is devoted to listening - CORRECT ANSWERS-
50%
What services does Postal Tracking Provide? - CORRECT ANSWERS-Date, Zip Code, and the time delivered
Insurance purchased at any Self-Service Kiosk, or at usps.com cannot be combined with insurance purchased where? - CORRECT ANSWERS-Retail Counter
Can a clerk accept pre-canceled stamps for payment for insured mail services? - CORRECT ANSWERS-no
