otf
when a non-member or prospect calls what are the 3 things to say/ask for? - correct
answer-name/number
how they heard about us
invite to free workout
what are the 3 things that you must tell an intro when coming to class - correct answer-bring
a NYS photo ID
a credit card to put on file to reserve the spot (will not be charged)
arrive 30 minutes before the class time
what are the three memberships - correct answer-basic, elite, premiere
Basic membership - correct answer-4 classes $69
$18 additional classes
elite membership - correct answer-8 classes $109
$18 additional classes
premiere membership - correct answer-unlimited $169
what are the 3 packages - correct answer-10, 20 ,30
10 class package - correct answer-$199
20 class package - correct answer-$359
30 class package - correct answer-$499
what can't you do with packages - correct answer-freeze accounts. They expire after a year
so if you don't use them all to bad.
6 month membership - correct answer-on contract, locked in for 6 months
how many days can you freeze your account - correct answer-30 or 60 days
what is the charge for freezing accounts - correct answer-$15 unless you are a student or
have medical reason
what must you always need when freezing accounts - correct answer-END DATE
what must you tell the customer when they are canceling - correct answer-that one final bill
will be processed, it cannot be done over the phone they must come in and sign the form
**sign and date**
when a non-member or prospect calls what are the 3 things to say/ask for? - correct
answer-name/number
how they heard about us
invite to free workout
what are the 3 things that you must tell an intro when coming to class - correct answer-bring
a NYS photo ID
a credit card to put on file to reserve the spot (will not be charged)
arrive 30 minutes before the class time
what are the three memberships - correct answer-basic, elite, premiere
Basic membership - correct answer-4 classes $69
$18 additional classes
elite membership - correct answer-8 classes $109
$18 additional classes
premiere membership - correct answer-unlimited $169
what are the 3 packages - correct answer-10, 20 ,30
10 class package - correct answer-$199
20 class package - correct answer-$359
30 class package - correct answer-$499
what can't you do with packages - correct answer-freeze accounts. They expire after a year
so if you don't use them all to bad.
6 month membership - correct answer-on contract, locked in for 6 months
how many days can you freeze your account - correct answer-30 or 60 days
what is the charge for freezing accounts - correct answer-$15 unless you are a student or
have medical reason
what must you always need when freezing accounts - correct answer-END DATE
what must you tell the customer when they are canceling - correct answer-that one final bill
will be processed, it cannot be done over the phone they must come in and sign the form
**sign and date**
